Firestone Complete Auto Care
reviews and complaints

Firestone proformed an old change on my car in November 2018. I took my car to the mechanic on Monday 21, Jan 2019 because I was having engine trouble. Upon removing the engine cover we discovered that both clamps holding it down were broken. The last time the engine cover was removed was from Firestone for the old change. They failed to tell me that they broke it. When I contacted the Firestone manager he give the reason it broke was because my car had high mileage.

If does not give Firestone the right to brake something even if it was by accident and not inform the customer; regardless of miles I have on my car.

This is a lack of professionalism and I will no longer have any of my cars serviced at Firestone from this point on.

My name is Denise Armstrongand my contract number is [protected].
Thank you

I called my regular toyota service center how much a replacement alternator would be after my "trusted" firestone said the noise my car made was from that. They said the oe part was $373. And the belt was $36. With their labor, they said it may be upward of $600 +. So I called firestone to ask what kind of alternator they would use and from where they would get it. They said it was a duralast gold from auto zone. Stupidly, I made the assumption that firestone would be cheaper than toyota. I went online and looked up the part. The alternator was $159. Brand new. Once firestone was done with the job, while it was a bit less than toyota might have cost but they charged me $424 for the alternator and $43 bucks for the belt. Plus labor! The invoice showed that it took.7 hours. Plus, they gave me a "discount" which after all, ended up at $35. Big deal... Turns out the alternator from auto zone was $224. If I were to buy it myself. Firestone marked it up by $200! And the belt was marked up by $20! All in all, the place I trusted to do my tires, brakes, and alignments, was completely unfair and took advantage of me. I feel really dumb. Then the girl who worked there hearing my complaints came over and tried to tell me how great their warrantee was..2 years parts and labor. I highly doubt I will repeat driving 12 years of driving (77k miles) in 2 years. Big deal... Again. You just cant trust anyone any more. The dealer, while doing the right thing, always lies to try to upsell you.. I was being convinced I needed new struts after 40k miles. I didn't do it and still don't need them. Its not like im off-roading in a solara convertible. So i've learned who to be really nice to... Your doctors, the guy who makes your chinese food, and mechanics!

She took the car to Hoffner Firestone in Orlando. Was told it was the battery. I paid 184.00 on my Firestone
credit card to get the car fixed. She then 2 days later could not start her car from work and was stuck
alone at 1 a.m. She is 19 years old. I then had the car towed to the Firestone on Curry Ford in Orlando
and me and the people who work there were shocked at the work that was done. I have paperwork from
them stating tie down not secured battery cables not cleaned contacts obstructed, etc. The previous amount
that I paid that was included in the work sheet. They also found that her starter was bad. So, they replaced
several things and I was charged another $306.00 for that service. Very unacceptable from a danger to a
young girl to be alone at night with a car that was not fixed properly the first time. I wish to speak to corporate about this situation.

On November 3, 2018, I had gone to Firestone to get a tire rottion and balance. I plainly explained what service I wanted. However, the service person asked me about another inquiry I mentioned on a previous visit and he confused the two. WhenI saw the mechanic finishing, I asked the service guy did they peform my complete request. The person name was Todd, he got very loud and in an angry tone of voice agrued with me that I did not telling me I refuse the tire balancing. I made a written complaint on line and with in days the manager of the store Emmanuel Curry contacted me about the incident. Mr. Curry was very apologetic about the incident and he felt bad because the service person was just helping out in his store that day. Mr. Curry ask what he could do to make things right. I made my suggestions and Mr. Emmanuel Curry did what he said and even when we met he continued to apologize to me and he gave me a special deal and I was very pleased and happy. Mr. Currys response is what makes his customers come back and they know they can trust him and he will always be fair and true. All in store managers should take note and follow Mr. Curry's lead. I will continue to shop at the Firestone at 608 Valley hill Rd. Riverdale, Georgia because Mr. Curry will be there. While in the store I watched how attentived he was to all his customers and greeted them pleasantly. Please let Mr. Curry of how much he is appreciated at Firesstone.

Wendell Harris

Near the end of the Summer of 2018 I was looking for 2 or 3 tires for our 2011 Freightliner Sprinter cargo van with dual rear wheels. I contacted Firestone Tires after doing some online research and gave them a full description of the vehicle. The store in Natick, MA on Rte. 9 told me that they could supply and install the tires and perform the 4 wheel alignment. I left the truck there one day and picked it up the next day. I asked the service writer if the tires and alignment we done. He told me the work was completed and he handed me the documentation/bill. I wrote a business check for the billed amount, handed it to him, and drove to my office. At may office I took a closer look at the invoice. While reading it I concluded that the alignment had not been done but I was still billed for it. I returned to the store and spoke to the same service writer and he referred me to the store mgr. The store mgr. informed me that the alignment was not performed because their alignment equipment would not fit my truck. He told me that we would be refunded the amount of the alignment. We were refunded this in the next week or so. Then I had to spend more valuable time to take the truck to another facility to get the alignment done. I would have taken it to this place in the first place if Firestone had informed me that they could not perform the alignment. Then on my next bank statement I noticed back to back check debits for the same check # and the same amount with both payments going to Firestone Tire. I called the local store and the mgr. told me they must have somehow processed my payment twice and that he would see to it that we were refunded. I also called Firestone corp. offices and told me story to the appropriate dept. The woman also told me that she would contact the store and make sure we were refunded. 2 months later we had not been refunded. I then contacted my bank to report the duplicate payments. My bank told me that they would handle the situation and refund the appropriate amount to our bank account. The bank did refund us the correct amount and they must have informed Firestone also. This refund was approximately 90 days after my business with this Firestone store. I never recieved anything from the store or corp. offices appologizing or acknowledging their incompetent, unprofessional, near criminal behavior. Then four days ago I opened a piece of mail and it was a collection agency working for Firestone and they wanted to collect the amount of the duplicate payment which my bank had reversed. More incompetency. I phone the collection agency 3X one day and could not speak to anyone. I could only pay the claimed debt. The called me back two days later and I told them to do whatever they want but I am not paying them. If they hurt my credit rating I will sue them.

Hi, on 28 of October went to Firestone Autocare Hazelton to change all 4 tires for my Touareg, V6, 2006 Tire no. 25560R17 and telling the lady, Rachel what I needed. She checked and gave me the price of 400$ that I liked it.
Not mentioning that I waited 6 hours for tires to be change, it was dark by that time, I had to leave in Elmira, NY so I paid the money and left.
Next morning I noticed the tires were the wrong size 22560R17. Called them back and they said bring them back and we are giving the money back. Changed the tires in Elmira and the very next Sunday went there and they didn't want to do anything with that. First the manager said the tires are used I cannot accept them, than that he didn't have my old tires to put them back than I asked to put the right size he said u don t have it.
He was protecting the lady and said it's not our fault, I'm guessing now what if you don't nothing about tires or cars what happens there?
Anyway I ended up with the wrong size tires in my garage and the most awful was the way the treated me.
They have a name to represent but they are ruin it. They have to satisfy the customers but they are lying to everybody.
I'm asking you for help, need my money back as I didn't know what to do more. I have to be punished for their mistakes and because they are unprofessional .

I brought my Jeep Liberty 2002 for service for the past 12 years to get service every time, since I got my car from the dealer this particular store is not diagnostic correctly the main problem, I been coming since last year with this squeaky noise the do all kind other repairs but the main reason why I took my car to this is shop still is the same, I pay last time 2300 dls por others issues, I pay and have the same problem
then now oct 17 this year almost can have a bad accident brought the car again tow my car and they repair it again 1500 dls cost me .
The noise after two weeks the same. Today is Nov 1 by 940am Bring my car and the technician give all kind of possible arguments that she doesn't know could be anything. So finally the mechanic drove with me the car and he said that could be other problem .
You can imagine my face so disappointing the technician at the front never come to me to say nothing just make wait already for another 30mins this is really bad customer service ever from this employee. I know I was upset but I'm feeling that they don't know what they been doing on this particular location . I'm going to contact customer service directly after this to file a formal complaint.
I hope they don't want me to charge me more money for this new check up . For been a customer for almost 13 years is so bad experience

I own a 08 Chevy Avalanche. I've been taking my vehicles to Firestone now for over 10 years and this has been the worst experience I have ever experienced. It all started when I took my truck in for an oil change and tire rotation at the Firestone Complete Auto Care, off Bob Wallace in Huntsville, Al. I'd like to add at that prior to me dropping my vehicle off it was operating fine no issues. I received the call stating my vehicle was ready for pick up, so as I was driving home I notices a lot of vibration in my front end that was not previously there. In addition to that I also noticed that my tires had not been rotated as instructed and informed that they were. So I then returned my vehicle informing the manager that I'm getting a lot of vibration and my tires had not been rotated. So I left my vehicle and received a call informing me that while they were NOW doing the tire rotation and balance that was supposed to had already happened, they noticed that my ball joints needed replacing, and suggested that I change my ball joints on the passenger side which I agreed to and they also suggested I replace the ones on the driver side, which I agreed as well, to include. upon pickup I was told all is good to go replaced ball joints and vibration gone. Again as I was driving home I noticed a lot of vibration in my front end. So now I am at the point where I have to return my vehicle for a third time with the same complaint that I am getting a lot of vibration in my front. So this time I drop my truck off for it to be kept for two days leaving me without a vehicle. So when I pick it up this time I'm again told its repaired and all is well. During the third time the manager replaced some type of torch bars on the front end at no charge to me stating that that was the problem and it is good to and there was no more vibration. I just so happen to be sitting in the waiting area and I watched the truck come off the lift and was taken straight to the parking lot without anyone doing a test drive validating that the vibration was gone only to be told again that it was. So now its the fourth time that I have to return my vehicle and when I did it this time I asked that the manager take a ride so I could allow him to experience the vibration that he was telling me was gone, which he never validated himself. So when I return it again its kept for two days to be only told by the manager that he did not have the right tech looking at my vehicle, which is not my job to determine which technician performs maintenance on my vehicle. So when I pick it up after the fourth time the manager offers for me to take it to the Chevy dealer and let them look at it, which I did. When I picked it up from the Chevy dealer I was informed that from the start it should have been diagnosed as an issue with the transmission and not the front end, it now cost $3700.00 to repair. Since my vehicle was misdiagnosed and I continued to drive it based on information I received from Firestone representatives my vehicle incurred additional damage. I feel betrayed by the Firestone Staff and have lost complete confidence in their ability to provide proper maintenance on my vehicles. I plan to share my experience with all those I know and on social media. At the very start when I noticed my tires were not rotated and was informed that they were may seem minor but in the big picture that's could have resulted in an possible accident and all the follow on actions just escalated my lack of confidence to ever take my vehicle back to Firestone. Keep in mind I had all the confidence in Firestone as they have been performing maintenance on my vehicles for the last 10 plus years. NO MORE FIRESTONE!

I pay for alignment that they never did also I was paying for brakes they call me to that I need new router I got charged for but they never got replaced I went back they did apologize and I got my money back but is not the case come on why they call saying I need them and they never change them. This store is located in

4221 E W.T. Harris Blvd. Charlotte NC. 28215
Store # 300479
Day of service 10/27/2018

My name is Amanda Rinehart. I made an appointment with the Anniston Alabama store for 3pm on 10/27/18 to have my car aligned. I arrived and spoke with a technician at the front. I gave him my paperwork because I had a 12 month alignment so this was to be at no charge. He could not find me in the computer until I gave him the papers. They took my keys and I took a seat to wait. 2 Hours later I got up to stretch and move around and noticed that my car had not moved. A gentleman came out and acted like he was going to move it. I asked him what was going on and he said something about being short 2 technicians. He evidently thought I was going to leave and said he would "comp" me an oil change. I explained that I had worked on this car for the last 4 days after working my job so that I could get this done on my off time. His name on the card was David Marrufo. He said they would get it in then. One hour later a technician came out to tell me that they couldn't get their machine to line up so my car could not be done. At this point I am very angry and someone calls the Oxford Alabama store and tells me that the manager said to come first thing in the morning and that they would find a way to compensate me for my time. So, I show up at 8:30 this morning and no one knows anything about it and I'm told I may be here until 3 this afternoon. I am highly pissed. I cannot continue to drive my car without this alignment. I have put 1 year and $2000 into my car. I have a job to go to. This is ridiculous and absolutely horrible "customer service". This is a small area and people ask opinions all the time when looking for a business for a particular service. Mine will be everything but positive.

About 2 weeks ago I brought my car in to the League City, Texas location for a rattling noise and new wheels. The manager there, James, told me the noise was from the intake manifold. They did not have the part in stock and told me they would have to order it. I asked if it would be okay for me to drive with the intake manifold in this condition, and James told me yes, it would be fine except the rattling noise would get louder. Okay, I said I could live with that a little while longer. I agreed to come back after the parts came in without setting an appointment date. No one said anything about needing to come back within any sort of timeframe at all.

On Friday my car started shaking heavily, misfiring, and the check engine light started flashing. I barely got off the interstate. When I had it towed back to the shop I told Chris (a staff member) that I was going to get a rental and come back for my car tomorrow. He said I didn't need to do that because they could get to it tonight. Great! That was around 4:00 PM. I expected a long wait. No big deal.

About an hour later the technician came in and told me the intake manifold that was shipped did not come with the right bolts so they were going to have to order them. Again, I told them that was fine, and I would call for a rental. Yet again, Chris said I didn't need to do that because James was going out to buy the bolts they needed. I waited for over an hour.

At this point it was about 6:30 when James came back and said he couldn't find the bolts. The rental car companies all closed at 6:00, and the shop was going to close at 7:00 PM. I asked why they waited until literally right after the rental car companies closed to tell me I would need to get a car. James said he had meant to do that but had forgotten. He suggested that I get an Uber or have someone pick me up. I live almost an hour away by myself and had no way for someone to come get me. I was also hosting an event in town early the following morning and needed to pick up some things on my way, so not having my own car was not an option
Another patron saw my grief and suggested we try the airport kiosk. James offered to drive me there. (All this time, my friend who flew in from Phoenix was waiting at a Starbucks for me to come get her.)

On our way to the airport someone called James and said he'd found an Enterprise office that was closer and had agreed to stay open until we could get there. Great! The rental car people were awesome, and I was out in 30 minutes. James told me they'd get to my car on Saturday and should have it ready to pick up by the afternoon.

The following morning as I'm on my way to the event, James called me and said it was more serious than they thought. Supposedly the car had been driven too long with a broken intake manifold, and it had caused significant damage. I would need a new engine. What?! I reminded James that he had told me driving the car with the broken intake manifold would be fine, but the rattling sound would just get louder. He said he thought I was coming back in a couple of days so that's why he told me that. Like I said, I was told the car was fine to drive, and no one made any mention whatsoever about coming back in a couple of days, nor did they give me any sort of timeframe at all! I wrongly made the assumption that James was a knowledgeable mechanic who had my best interests at heart.

I believe Firestone bears the blame for this damage and huge expense, not to mention the sheer inconvenience. I don't know much about cars so I had no idea what could/would happen. Had I known the severity of the damage and possible repercussions of driving with a broken intake manifold I certainly would've taken swift action to have the part replaced. Instead, because I was told it was fine to drive, I ended up broken down on the side of the freeway.

I have been a loyal Firestone customer for a long time and am highly disappointed in the performance of this staff. The damage caused to my engine due to the broken intake manifold and the subsequent rental car required should not be my financial responsibility. I expect to be contacted by Firestone to have the situation remedied very soon.

Hi,
I recently changed four tires at your location firestone Bronx and I have been having an issue since then, the suspension is very hard now, car jumping all the time seems to be bad quality tires or not exact tire for my car and I went back to firestone two time .
At first trip they changed the tires and did wheel balance again and said it's ok but same problem after one week again went there and they check and same problem . I am really unhappy with the service I want the tire to replaced or please refund me ASAP
Much appreciate

I dropped my car off on October 19 2018 at the Firestone in Crowley Texas. When I picked up my vehicle the service engine light came on and the dashboard completely does not work. So I called and spoke with Matt he told me to bring it in because when I dropped off the car it was fine. So when I brought it back in on October 20 the manager Danny spoke with me and he didn't show no care at all he suggested that it just could happen anytime. He said that he would look at it now when they called me back their telling me it was a sensor that went out and it's going to cost 444.00 a simple oil change turned into something that expensive is crazy.. I want my car to go back to how it was I don't have no 444.00 to fix it I need to know what I need to do I feel like they done something wrong and they need to fix it

My name is Michele Shushan I live in Stamford CT. I brought my car into the Firestone on 895 East Main St. In Stamford CT. I went and bought 4 tires dnd oil change, this was done on Thurs. 10/ 4 at 11:AM. It took them 4.5 hrs when they told me 1. 5 to 2 hrs the most.
So, I get the car and Fri. I noticed the front driver's tire was very low. I called and asked if I could bring it in for a new tire its been 1 day. The manager said we can seal it. I then was told he was too busy Sat. Come Sunday 9AM i went at 8:40 AM he didn't say a word. His employee helped me and was rude.
I called customer service and spoke to Sheila and she made a note that she heard him. Then he said I'll just put new tire on. Then brings car out and said the valve was broken so he sealed it. I spoke to other manager Dan and he said I am sorry my guys are new. I am still hearing noises and they are off. Please contact me at [protected]@gmail.com or [protected]
Thank you,
Michele Shushan