Finrite Administrators / vodacom insurance claim not being processed, been 2 weeks and no answers

My phones were stolen on the 31.01.2019. I went to the police station did my affidavit, phoned the necessary people to get my itc no, visited the stores ect. I submitted my claim. The phone that was insured under edcon, was approved within 48 hours of my submission, however, the claim submitted to vodacom - finrite insurance has not been approved due to a technicality on the phone that has already been approved???
I have tried calling them, however they do not answer their lines, as we speak I have already been waiting 30min for them to answer, I have googled your complaints department, phoned from the landline and am now submitting my complaint and still my phone is still not being answered, the music is not even pleasant to listen to

Please can someone contact me urgently [protected]

Feb 15, 2019

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