Guaranty Trust Bank’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of customers are dissatisfied with banking services.
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Terrible terrible banking and customer services
To anyone thinking about opening an account with GTBank, please don't.
GTBank will rob you of your hard earned money for no reason at all. Endless debits on your account. If there's a POS/WEB purchase dispense error or probably a duplicate debit, just forget about that money because GTBank will never refund it. And don't even think about contacting their customers care, it will never be resolved.
Actually, nothing has ever been resolved by GTBank customer care rep.
GTB is a very terrible bank
I attendant your branch at Ijebu Ode to inquire about my dormant account and possibly to reopen it for international school fee payment. I greeted a staff on Orange top and the response I got was to join the queue without even listening to was I have to say nor returned my greetings I was rebuked and I register my displeasure, one of the senior staff apologized and asked what she could do to assist, I explained to her and she said I should join the queue, I asked if I need to fill any form and she directed me to pick activate form. I thought within myself, so if I had not asked her if I would need to fill a form or not I would possibly stay on the queue and when it gets to my turn an agent would likely tell me to pick an activation form and fill same as my encounter with the first agent, if I had join the queue without asking questions, I'll probably be referred to different desk or department after wasting time on a wrong queue. After filling of form which have my names written I was still asked to call my name verbally. I have never experienced such treatment with any branches before. GTB, Ijebu Ode branch is like a mom and pop store. I am 100% dissatisfied!
Is Guaranty Trust Bank Legit?
Guaranty Trust Bank earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Guaranty Trust Bank has registered the domain name for gtbank.com for more than one year, which may indicate stability and longevity.
Gtbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gtbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Gtbank.com you are considering visiting, which is associated with Guaranty Trust Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The Guaranty Trust Bank website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Guaranty Trust Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Guaranty Trust Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Guaranty Trust Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Guaranty Trust Bank complaint handling
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Guaranty Trust Bank Contacts
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Guaranty Trust Bank social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 14, 2025
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