Finrite Administrators
reviews & complaints

More then 3 years have passed since I logged a claim for my cell phone ive paid off my contract and moved my business to a other service provider because telkom sells you this insurance company that wants you to call out thousands of rands of air time on them just to get your own phone back till this day they still deducting money out of my account for a phone thats gone 3 years ago with out following up to see if my claim has been settled

I Would like to log a complain and not to encourage anyone to use this insurance, my claim was rejected because my device got lost without a Telkom Sim card i submitted my claim on thw 29 of August 2022. I got the rejection letter after 2 months of calling this company and asking for updates of my claim. I'm so disappointed after 3 years of being loyal to them and paying my insurance since 2019 until 2022 without claiming. now that I had lost my phone, I was told that my device was supposed to get lost with the TELKOM SIMCARD IN ORDER FOR ME TO BE ASSISTED.

My daughter bought a phone on 1st July 2022 at Foschini Store in Mdantsane Mall,Then she immediately asked for phone insurance and they seemed to help her and she signed and provided with all the information including banking details they asked from her and they told her that the insurance is complete.

The insurance was suppose to have been debited on the 5th of August but it didn't do so. She went there after the 5th to enquire and they told her that sometimes it delays she should wait . The second time she went to enquire they told her that the email was not sent to the insurer and they took her details again and emailed the insurance company ,till now the insurance is not yet activated and she really need this insurance...

What I wanna know whose fault is it?. Cause she done all that they asked from her but they didn't sent the email to the insurer but they claim to her that her application is complete I'm so disappointed by the staff of Foschini at Mdantsane Mall

It is with grate concern that i am writing this complaint. Finrite has been liquidated and to date we have not been notified.

I have been paying premiums for the past years. My corncern is what happens when anything happens to the people insured? Who do i contact to claim?

I have send emails to and fro and to date i have not had any joy. What do i stand to do because i have been investing in this company for years now.

My cell phone is in for repairs...I spoke to a call center agent and requested to have a few of my insurance policies cancelled..,they could not even do that over the ph... monitor administrator has requested paperwork from finrite ever since my ph was at the shop... nothing has been done so far...I don't know if your call agent's know what they are doing or if they just stupid...I'm claiming for a A 11 Samsung...they put on the system I'm claiming for a Samsung J4 core..

I have submitted a a claim query 5days ago for a cellphone I have claimed, whereby I paid the excess fee in two stages because I didn't have the full amount.

The fact is that now the excess fee is all paid up and now they coming with ****py stories. Below is a email I sent them 5days ago and I have not received a single responds

'' Good day

It has now been 5days waiting for the outcome of the matter which was supposed to be escalated.

This matter seems not to reach the attention of management or higher management.

I WILL HAVE TO TAKE IT UP AND ALSO HAVE IT ON HELLO PETER , as to how poor of a service finrite is to their paying customers. IT IS GOING TO MY LAWYERS HEREAFTER.

Resolve my matter so that I can just finalize with you guys.

I have called in and waited 20mins for assistance, then put on hold for another 15mins. No this is truly unprofessional of FINRITE.

I WAS PROMISED TO BE CALLED BACK BUT NO BODY DID THAT.

Can I get an update on my phones claim as now the full amount is paid. I also sent a motivational letter along side mentioning that I didn't have any money for a long time and that's why the delay payment of the rest of the R500.

As much as I had to understand your error sms's or let's say message the first time I claimed, saying my excess fee was only R500 and yet it was not R500.

I had to find out that it was R1000 when I only done a follow up. If I didn't do a follow up then I was never gonna be told that FINRITE sent me a wrong excess fee amount.

This email or let's say my emails will show as proof of communication ones I escalate this matter.

I always have to run after you guys as a client and that is very wrong.

I can't be taken for a ride. I pay your insurance fee on time every month with no hassles.

Please don't give me the run around for my claim.

Kindest regards

Suenelda Martin

[protected]

The worst insurance company I have ever dealt with. I made a claim in March up until today I haven't been assisted. I've called numerous times to do a follow up but no one could help me. This company is a scam because you always have excuses and you can't even provide proof when I ask for it . Your agents even hang up calls while we speaking to them. I'm honestly dissatisfied.

My cell ph is in for repairs at foshini branch... monitor administrator who took over from finrite has been requesting the documents for weeks now...what is so difficult to email the stuff to them...I'm very disappointed in the service rendered...no customer satisfaction...I spoke to an agent at finrite to cancel my other phones insurance when i was in the store via landline...but that could not even be done also...I don't know if they just lazy or can't do their work properly

Claim No 83835, I did launched a claim with you guys and my IPhone 8 is very expensive compared to the iphone SE you approved and I dont want it but something better if you cant give something else I request change as when I took the cover my phone was covered with R15000 not SE which cost R9000, I want my refund change or you give me something above iphone 8 or you look for iphone 8 instead, I suggested to top up and get maybe iphone11 and 12 pending on what you guys says.

Regards

Carol Mngomezulu

[protected]

I have lodged a claim since May 2022. Since then finrite cannot do something simple like loading the correct device. Lloyd as a floor manager keeps on sending emails and IUA wants only that from finrite. Now today I was succumbed to one of the rude agents by the name of Zanele who doesn't wait for one to finish talking and then dropped the phone on me.

Good afternoon

On the 4th of May 2022 I submitted I took my phone in for repairs at Markham Pavillion Mall in Kimberley. At first the insurance said my insurance had lapsed as I was not paying then I submitted proof that I've been billed ever since I bought the phone I sent bank statements then they said it's fine the shop can send my phone. Today I tried to make a follow up and sent an email and weird enough I get the same response my claim was not approved cz my insurance lapsed in 2021 its frustrating because even no 15th of May the debit order went through. Could you kindly assist.

Such a horrible customer service received!

Took me weeks to get my phone approved just because they said they didn't have my policy schedule which now required me to go up and down to the store everyday just to make sure they had all they needed like ***!

I tried calling to cancel my insurance with them today but they have wasted all of my airtime and the one time they did answer, they put me on hold for 15mins LIKE!?!?!?! Only for the line to be cut from their side?!?!?!

Please stay away from insuring any portable device with these SCAM ARTISTS!

It's been three months already doing a back and forth process with TFG insurance company and up until today my issue hasn't been resolved. When I called they told me that my claim was declined due to cancelation of policy and claiming 30 days late. I did provide a motivational letter as to why I claimed late, as for the cancelation of the policy I honestly don't have any clue. When I asked for evidence the so called representative hung up on me. Just like that. Her name is Virginia by the way.

Your company is useless and it only offers poor service, nothing else.

Gmcml74387
Absolutely the worst service ever
I have written numerous emails and called the call center multiple times and it has been over a year since my cellphone was taken for repairs. I had received the phone back but had new problems with certain buttons not working. I bought this cellphone, Samsung S6 back in 2014. I have paid insurance for this cellphone religiously since then. But when it needed the screen replaced, finite took the phone for repairs but it came back with more problems. I contacted them on [protected] and they gave me the run around with promises of feedback. Whenever I asked to speak to the manager she would not be available... For a whole year. You guys really took me for a ride and even today I still haven't received feedback or my cellphone back. I have decided to escalate the matter to my lawyer. Hopefully now I will be given some feedback and lay the matter to rest

Call center guys, i put my hat down for them shame. they just don't care nje, Lindiwe (replacement agent) is worse, she sound very cold, i think she is forced to work there or she is a frnd with big bosses. I begged her for days for her call back. everyday i will call twice and leave messages because apparently no one could assist except her. Thanks to Lebogang who assisted me today, she took it apon herself to assisted coz she could see that i've been calling everyday and In less than 30min of our call I received a call from Dipoe to confirm the delivery. Lebogang, Thank you for caringly connecting, I really appriciate your possitive attitude and dedication. *Dipoe* Thank you for your politeness and appologising on behalf of your colleagues.

The insurance claim declined based on the number of days usage. I disputed the decision and i was informed that they will request the recording of the sale and it will take 7-14days. 7-14 days come and passed with no feedback from them, I followed up again on the 29th October only to be told that they haven't received the recording. Followed up again after two days told be told that they have received the recording and they have escalated it and some will call be back. Followed up again two days later, the Barbra (agent) informed me that there was NO recording and the only document they have on the system it's from M-sure of which the m-sure is they previous insure underwrite. I then demanded to speak to senior management which was never available and the agent refused to provide me with the detail of their senior indicating to me that she has email him requesting him (Pandelani Sephaladi to call me back, waited and no call. Followed up again and I was informed he is in a conference call and he will call me once he is done waited again with no call. Followed up today 11th Nov to be informed that the recording was only request the 8th November and that Patricia Tilotsane will call me back - still waiting.

This is utter bad service the call centre staff don't care at all and i have been calling everyday spending 20 mins on a call at a time. nobody ever calls back, what type of business is this! Claim approved and access was paid 2 weeks ago each time u call they give u the same story a mail was sent someone will call u but nobody ever does, this company Finrite must be taken to the media and be reported to the insurance board! I'm surprised there business is still operating if such bad service is given. I will never advise anybody to use this insurance!

My name is Rejoyce Nkosi, 1n 2018 I took insurance with Finrite devise Insurance for cellphone at Edgars store when I bought it.

I have been paying the Finrite insurance debit orders through my bank account, but now I am extremely frustrated that Finrite Insurance is not replacing my phone, It's been almost 2 months since my cellphone was stolen from my pocket inside Macro Store while I while I was shopping in the beginning of September 2021.

I've en endured so much frustration from this company, I've been taken from pillar to post and spent a lot of money calling Finrite trying to process my cellphone claim, but up until now I don't have a phone, every time I call Finrite insurance I told to wait 48hrs they will call me, but no one call me and I have to call them myself and spent more money.

2 weeks ago the delivered a toy phone that is not usable to my delivery address, when I phoned them about the fact that they sent a toy phone they told me to wait 48 hors again until they contact their service provider.

48 hours passed and I received no phone call from Finrite until I phoned them again, spending my own money, but I was told to take pictures of the toy phone and send it to them and wait 48 hours again, knowing exactly that I don't have a cell phone to take a picture which means now I have to suffer for their own mistakes and spent even more money to buy a camera and take a picture of their own toy phone.

The 48 hr went by, no phone call from Finrite until I phoned them again and they told me It is so sad that I have fulfilled all their frustrating requirement, but they don't care about me and my frustrations, to them I have to leave without a phone as long as they want and loose all my business calls they don't care. a woman by the Name of ''Depoe '' even told me that she won't be able to assist me if I don't don't do what she tells me.

I have had enough with this insurance it's horrible I pity the day I took useless insurance, I am logging a law suit against this scam insurance.

Good Day
I am having a problem with my Insurance. Started with the Insurance on the 29/04/2021 but it came to my attention that my Insurance did not Debit on the agreed date. I raised the issue with the lady @ Eastgate Branch Markham where I had bought the phone. A follow up was done and the feedback given that the fault was not on my side but should I have a problem and Claiming wont be a problem.
Its been 7months now and when I call they keep telling me the matter is being escalated, I was then asked to send a letter stating what was the problem. I forwarded the letter but when I called again I was told the same thing of the matter being escalated.
I am disgusted and so disappointed by the service given to me and would highly appreciate your services!

Please provide progress on claim.

Claim number:EDCLM1360128