FerrellGas
Reviews and Complaints

The same exact thing has happened to my husband and I. We kept getting bills that said $500 credit, so we did not pay. Now in March they are saying they need $800 immediately and no more scheduled refills. WTF! What if I had small children? Anyways, I will take your advice and not only report to the BBB but Federal Trade Commission and the Michigan Attorney Generals office as well.

If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a set amount every month. When you have an account set up like that, they send you the exact same billing statement every month. In the AMOUNT DUE block, the words "Auto Pay" are displayed, and the first sentence in the fine print in the center of the bill reads "Auto Pay - Do Not Pay Amount Due". When you receive the exact same billing statement every month for years you get lazy and when the first sentence of the fine print says "Do Not Pay Amount Due", you believe it. DON'T.

Three times over the past 10years they screwed up my auto pay billing, and instead of contacting me to fix (their mistake), they just let it go for several months, then removed me from the auto pay program and sent me a bill for $1k+, due immediately. Oh, and the bulk rate I had initially agreed to in the spring was now double. In going back over my bills, all of which said "Do Not Pay Amount Due" as the first sentence of the fine print, several sentences down is a single sentence indicating that the account is past due. Should I have read through the fine print that looked exactly like the fine print of every other statement I got from them? Yeah, probably. Would it have made any difference when the first sentence says "Do Not Pay Amount Due"? Probably not...at least for the first 2 months or so.

The first time this happened I just paid them and didn't think much about it. I had other things to worry about, I gave them some money, they shut up, and all was right with my world. The second time this happened was right before Christmas, and coming up with the cash was somewhat problematic, but the prospect of not having heat for my family going into a MI winter was a motivating factor, and I managed to come up with the cash to shut them up. This balance was paid in 12/08. I went to their Howell office, some 20 miles away to make this payment, and stood right there to make sure that they had the account info correct for the following month. I asked "Now this is the last time I'm going to have to do this, right? The account information is correct, and the Auto Pay is in place, right?" I was assured that, as I stood there in front of them with all of the correct account information, that the billing would not be screwed up again. I received my January statement, read every word, and everything was good. They accessed the account and billed it correctly with my Auto Pay. Problem solved. Again. I received a fill in April (per their "Keep Full" program), and in May I noticed in the fine print that my account was past due AGAIN. I started pulling statements and bank records, and sure enough, the January billing was the last time they correctly billed my account. So again, I was removed from the Auto Pay and Keep Full programs, and oh yeah, the bulk price I agreed to no longer applied, and the fill I got in April about double what I agreed to. And oh yeah, I now owed them $1k+ again, due immediately.

When pressed about why they weren't doing their job and billing correctly, they said it was my job to make sure that they do their job correctly. I was also told that it was policy to stop the Keep Full program running after the bulk pricing was discontinued to ensure that I didn't go without heat...in April...less than 4 months after my last fill...though of course it would cost MORE THAN DOUBLE what I agreed to. All of this while receiving statements that looked just like every other statement I've received over the past 10 years with the phrases "AUTO PAY" and "Do Not Pay Amount Due" prominently displayed, and their screwed-up book keeping several lines down in the fine print.

After reporting them to the BBB, they agreed to reinstate the Auto Pay, which would of course be adjusted to reflect the payments that I had "neglected to make". Of course, they refused to even do this before the BBB complaint was filed. And they still refused to let me in on any bulk pricing agreements as I had missed that window when I had "neglected" to pay my bills...that said "Do Not Pay Amount Due" on them.

Far be it from me to accuse anyone of anything in public, but what happens every time they screw up the Auto Pay on a customer's bill is this; They get all of their money for the year within a few months, can remove you from any bulk pricing agreements and (in my case) more than double the per gallon price, and can get one last fill in at the new price without you really knowing what's going on.

Ferrellgas is not the only game in town, and will not get another cent from me.

It is about time that we all start screaming to the Attorney General about Propane Gas Supplier practices. My neighbor and I both use Ferrellgas and she consistently pays more than I do. I price propane annually. She has been with them for 30 years. Just typical of people getting complacent and trusting the company to do the right thing. We need to unite, get newspapers and legal authorities behind us and fight this scam. Every company has different rules, prices, etc. This should not be. I consider Propane as infrastructure, just like natural gas. It is a necessity, not a luxury. Furthermore, some rural folk tend to be unsophisticated and fearful of their gas company, therefore accepting anything thrown at them.

This year, 2009, they are now trying to get us to lock in in April. In prior years this decision is usually made in late August, when there is time to see where the market is going. We are not trained commodity traders - they are. They should be getting the best possible deals for their customers and I don't believe they are.

Ferrellgas uses the most outrageous billing system I have ever seen. They should be indicted for that alone. It is impossible for the average person to make heads or tails of their billing system.

I have switched companies 3 times in 4 years and will switch again if I have to.

I have a similar experience.

Ferrellgas, or Ferrell Gas, charged me $2.54 a gallon for the contract amount of propane, but then jacked the price up to over $4 a gallon for those gallons over the contracted amount. At the time they were charging me over $4 a gallon, the retail price from competitors ranged from $1.79 to $2.10.

When I called to complain about the price, they told me tough, that is that way it is. So I told them to please not fill my tank anymore, and that I would be purchasing a tank from a competitor- I first asked if they would sell me the existing tank, and they refused.

A day after I told them I was buying a tank on my own, they called me back and offered to lower the price from over $4 a gallon, to $2.14 a gallon.

I said thank you for agreeing to sell me at $2.14, I would agree to that, but please do not fill again- because I am tired of your company's predatory pricing policies. I will find a company that doesn't play such games.

This is a letter that I am sending to Ferrellgas after just receiving there "Master Agreement for Propane Sales and Equipment rental. I found this web site while looking up their Michigan address. Here my response to them . . . .
July 30, 2008

Ferrellgas
7500 College Blvd.
Suite 1000
Overland Park, Kansas 66210

To Whom It May Concern:

This is in regard to your recent letter attached dated July 18, 2008.

Per your letter,

I have not chosen Ferrellgas as my propane provider!

I have not conducted business with Ferrellgas for at least two years and have no intentions of ever doing business with you again.

Your recent letter is another example of your inability to conduct business with any amount of accuracy. This is a misguided commutations and one more of the many reasons why I stopped doing business with Ferrellgas. Your invoices, correspondents and my payment credits were constantly incorrect, not posted or never received. This latest correspondence after several years of not doing business with Ferrellgas is additional proof that there is something seriously wrong with the way you conduct business.

You were dropped as my provider of propane due to poor business practices, and obviously you still haven’t gotten it correct after two years of no business from this customer.

I am not a customer of Ferrellgas and demand that this type of harassment is stopped! Remove me from any and all mailing list and stop sending me erroneous correspondents implying that I am a customer of Ferrellgas.

I AM NOT YOUR CUSTOMER!

Todd Palmatier

This complaint is on FerrellGas 1579, 350 Roger St., Princeton, WV. We paid over $3100 for 3/4 of our 2007 winter propane on 4/24/06 with an agreement to be automatically filled every 30 days. We have had to call for each fill up, then put in line for another 7 to 10 days before delivery. A 30 day fill up was due on 1/22/07. We called on 1/25/07 with 20% left, again on 1/29 and 1/30 because the forecast is for icy conditions on 2/1/07. We live only 7 miles from the propane station, but we are on a hill that is difficult to get up in bad weather. We do not use the fuel needed to be comfortable for fear of running before they deliver. It is 60 degrees in our house and fuel already paid for but can't get it delivered. When we asked to speak with the manager, the girl hung up the phone. We are at 10% today with snow and ice forecast for tonight. This is not right. The arrogant individuals act as if you are asking from them personally, when in fact they actually owe us their part of the agreement. All we want is peace of mind that we will not be stuck without heat. We thought we had made arrangements for that, but it is like fighting to get what is already ours. This is not the wonderful customer service that is publicized.

I too will be getting rid of ferral gas as soon as my tank runs out. This company is shady as all get out. This summer i'm out mowing the lawn and noticed a red sticker on the propane tank. I go look and it says they shut off my gas due to non-payment. I'm instantly like what the heck is this cause we pay all of our bills, on time, most of them automatically get taken. This is not one of them though as we are setup on call to fill. Other wise we ended up with $700 gas bills in june... My wife calls them up. Informs them we never received a bill. (Remind me how one pays a bill you never got sent) They tell her that they sent multiple notices before shutting it off. I even called the postal service to make sure they didn't have any mail that was held from this company, they told they don't *hold* mail like that. They agree on the phone with my wife to remove the bs fee's and we would make 3 monthly payments and we would be paid up again. They also said they would send out a new statement. Next month we see the charge was made, and the monthly bill was paid. I make the mistake of assuming the company will actually do as they say. We never did get a new statement though. First day of temps below 32 degress. I turn on the furnace to make sure the pipes don't freeze. I call them up and ask why they havn't done what they agreed upon and why I'm running the risk of freezing pipes now. They tell me that the *notes* say my wife was supposed to call back on monday and setup an appointment to get the gas turned back on. now they also want to charge me a 55 dollar reconnection fee. I told them about how all of this really played out and what was supposed to happen. I then asked them how they could charge me for a service the last two months that obviously know I am unable to use since you clearly never unlocked it. They didn't have an answer for that. My wife called in and approved the fee and setup a time. I was upset and had her call back in and cancel it and get a refund. I'm not paying a reconnection fee for a service I paid for as soon as I received a bill. The woman agreed and even called back with a confirmation the fee had been removed and the appointment was canceled. We asked her to send a new statement since we had yet to actually get any mail from them. She thought it was strange and put a sticky note in there with some info on it. We actually got this one! That really makes me wonder. What ever though its taken care of right? Friday I get the mail and hey look mail from FG. I open it and it says I owe them X amount of money and that its due on that day, and if I don't pay it, they are going to ruin my good credit (threatening me). I'm still a paying customer at this point mind you, and being threatened like this. I check my records and sure enough I did pay my regular monthly payment I agreed upon, the same ammount that was paid the last 3 months. How ever, they now say there is a 50 dollar balance due. Where did this new hidden fee come from? I'm certainly not paying it. I call them, and sure enough, its the weekend and you can't actually get a hold of anyone until monday now. I'm not going to lose the gas I have paid for, and i'm not paying any reconnection fees or any hidden charges added on. The second my propane is gone, i'll be telling this company to remove its tank and to never return. On a side note you might want to check your tank for leaks. When I worked at a marina it had a leak and we called and got a credit. I rent a house down the road which also had FG, it also had a leak, and we got a credit when they came out to fix it. I also noticed when I checked the levels of gas after they had disconnected it was low 5-10% and When I told them, they said they would not do anything about that! Check for leaks and demand refunds for what you can prove. I have been documenting my gas meter weekly by taking pictures with time stamps to prove their guilt, if this goes to court.

Ferrell Gas is useless. They PRICE GOUGE and if you decide to call them on their practices, they get pissed at you and treat you like you are three years old. I called them the summer of 2010 and asked them for a quote per gallon to fill their tank without signing a contract. When they told me it would be 2.90/gal I asked them why it was so much with the price on the market no where near that high, she basically said pay it our they can come get their tank. So i called around to places in the area and found that everywhere else was prebuying it for 1.79 and that would be my cost for the entire winter, while ferrell gas topped me out at 2.79/gallon if i signed their lockin price. I returned the phone call to Ferrell gas and told her of the prices that I found in teh area and she told me that it was a first time purchase price. I told her that I specifically asked these companies for the price that everyone is paying and they told me 1.79/gal. One offered a special where the first tank was 1.49, but after it would go to the 1.79/gal rate. ALL CUSTOMERS got this price, not just new ones. THe lady at ferrell gas became irritated and rude with me on the phone, saying i didnt understand her. So I decided to empty their tank and have ferrell gas come and get it. This is price gouging and there any other definition. The difference of a few cents a gallon would be one thing but a difference of 1.29/gal between companies is GOUGING. I hope that someone sues ferrell gas and shuts them down or makes them change their ways.

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.

They finally came and got the tank last week. (February 20, 2010).

I called them 8 times over seven months asking them to come get it out of my yard.

It took more than 300 days for Ferrellgas to respond and get it.

My secondary regulator was damaged when a snowmobile snagged my gas line . Ferrelgas would not sell a regulator and their service tech would take five working days to respond . The service call would cost $74.99 per hour plus parts and when he was finished a tank fill would be scheduled . The weather was freezing cold so all the water lines and tanks were drained . I told Ferrelgas to remove their tank .

A call to Provanta yielded results . A call to them Monday afternoon got a guarantee of a new tank installed and filled Wednesday morning . Plenty of parts are available to the customer assuring your furnace operating with a supply of gas . Ferrelgas is arrogant and will only bring you misery !

My landlord just had his tank seized. It's one of those giant tanks from Ferrell Gas. The landlord was going to convert everything to propane, which is the reason he kept the big one.) However, presently, it's only used to fuel a stove in my rented place, so it never needed to be topped off. Well, I put 50 gallons in it last month (after 9 years.) Apparently, my landlord had those low use/ no use fees applied to his account, but Ferrell gas keeps bad records and is confusing our accounts. Therefore, I'm trying to prove that I didn't put hundreds and hundreds of dollars of propane in the giant tank for the small stove I have used. Note: Not even the stove was used from 2008 to late 2009.

I'm sure any propane delivery guy would see what happened here--that is--the low use/no use fees were mistakenly applied to my account over the years. They would know that I could not possibly have used so much propane for a stove used by two adults.

Ferrell still claimed the tank was being taken because the propane wasn't paid for. I stated that if my landlord was paying the low use/ no use, then why would you seize his tank if you think I did not pay. My propane was inside the tank they took. Ha!

Well, now they are checking the archives to see that the old balance was for low pay/ no pay.

I totally agree Ferrell gas seems as bad as Amerigas. I would not recomend either company! Buy your own tank. Ferrell Gas got me last spring with a $1.79 1st fill and $1.99 the next year. They sent out a flyer with the promotion. Well I got the 1st fill as described. I dont use much propane and did not need another fill for almost a year. I set up the fill online and they came out and filled it. Problem was the bill was for $3.52 a gallon. When I called I was told I was not under contract and I had to pay market rate. The clerk said this was coming from corp. She knew about the flyer but would not adjust the price. I was not under contract? What contract? They never sent one! Unfortunately I did not have the flyer anymore, not that it would have made a difference. I said come and get your tank and your propane. She said they would credit the propane but there was a $75 charge for tank pick up. Wait..I thought I wasnt under contract so where did this fee come from? I called back the next day and talked to a different clerk and she did get the price adjusted down to 2.49 but once this is gone will be replacing them. Had the same type of problems with Amerigas. I got so fed up with them I dug up the underground tank and told them to come and get it. That was 2 years ago and the stupid thing is still in my yard!

I went out and bought my own tank in August, and called Ferrellgas to come pick up the tank in my yard. I called them August 27th. I then called Again Sept 15. I then called again October 5th. I then called again October 25.

It's still sitting in my yard.

Attention Ferrellgas- you have fives day to get your trash out of my yard, or I will presume you forfeit any and all claims to ownership of this abandonded property. I can't wait to drag it out next to the road, and paint in very large letters- "FERRELLGAS IS A BAD COMPANY" in 3 foot letters on it.

Sooo...we have a lot of people complaining about things they would have known if they'd read their contract (or maybe personal responsibility died and nobody posted the obituary), and a disgruntled ex-employee (really? a company is going to put high-volume/high-margin users at the front of the line for a finite resource? Shocking). Yes, their pricing is a little higher, but you see the difference in what you pay for when the smaller, cheaper companies run out (like is happening now in Minn. and Iowa) but Ferrellgas keeps your tank full. It's about value, not price. There isn't a single company out there that exists only to gouge customers. It's easy to place the blame on them when you're not smart enough to read your contract. Truth is, big companies like these are made up of people just like you and me who are doing their jobs the best they can. Face it.

Get on the Mo. Attorney General's site and file a complaint, and state exactly what you stated here, do it!

I can identify with the folks in N.J. Ferrellgas has been less than helpful addressing my complaints, to the point where I believe its almost criminal. The customer service is non existant from the Kansas City, Mo. office and I have been told one thing and had the opposite happen on three occassions.

Not long ago, I ordered gas from Ferrell. I was told the price was $3.39 gal, plus state tax of 8%. When I questioned why the tax was not included, as I have not had this happen before, Ferrellgas had no good answer. I also asked why the high cost since gasoline had come down at that time to about $2.50 gal. Again, I got no good answer. I then called a competitor, and the price they quoted me was $2.69 gal with taxes included. And on top of that, tank rental was $50 less per year!

When I called Ferrellgas and informed them of the difference and requested they match it, I was told they would call me back. Well, that never happened. I then kicked Ferrellgas to the curb and told them to get their equiptment, and went with Enderby Gas. Not only is the service local, but they do not charge a termination fee, pickup fee or low/non usage fee. I wonder how Ferrellgas can stay in business with practices like these.

Since then I have learned from numerous previous Ferrellgas customers about the highway robbery tactics used on them as well. The awesome thing is the local Ferrellgas office in Denton, Tx has noone to run it. Im hoping this is from everybody bailing on them. I pray they will continue to fold like a deck of cards in the wind and go out of business.

Enrolled 3/2017 # [protected]. enrolled in autopay however not implemated by FG computer system so I payed online. In May I paid 2 pmts so in June said prior month 0 and current month (June - due WRONG! No pmt made in July. Their system then said we were deliquent . In addition 2 Deliveries were made November 23, 2017 and Jan 31, 2018 impossible!

File a complaint with the Mo. Attorney General; get on their site and do it!