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Family Dollar
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1.2 2287 Reviews

Family Dollar Complaints Summary

82 Resolved
2205 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2287

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Newest Family Dollar reviews & complaints

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T
4:56 pm EST

Family Dollar employee

I am an everyday shopper at my local family dollar, however lately there has been several problems with a certain employee she is very rude, disrespectful and unprofessional, her name tag says heather and she is an assistant manager at the monticello ky family dollar location how she got to be in such a position to be in charge of shifts is beyond me especially with the attitude and lack of respect she has for her customers 1 thing is for sure I will never shop at the family dollar again because her behavior is just not acceptable please look into hiring better employees

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7:32 am EST
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Family Dollar service, unprofessional conduct

On January 15, 2019 at 9pm while I was paying for the item the employee like snatch my change out of my hand talking with an nasty attitude. she was very disrespectful. and prior to that she acts as though I had no right to say that I don't want an item if I change my mind. she gave me bad treatment at that time with nasty facial expressions. and needs to be fired

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12:42 pm EST
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Family Dollar store cleanliness

I'm been in this store on multiple occasions and it's always been cluttered and dirty. Today the shelves were empty, there was garbage and broken items on the floor. Three out of the five isles were so full of boxes that i couldn't get down the isle. You can't find an attendant to check out and it's just a disgraceful mess. Someone really needs to take over and clean that place up. I won't be back

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12:31 pm EST

Family Dollar unauthorized credit card charges

Store #10420
$74.09 charged at 6:49pm on 1/31/19
$65.99 charged at 6:51pm on 1/31/19
I contacted the store when I got the notification of these charges and both cashiers confirmed that no purchases were made in those amounts. I contacted my credit card provider and they disputed the charges and refunded the amounts, but as soon as they did that I got 2 more notifications for almost the same exact amounts from a different store location.
Store #4038
$74.09 charged at 7:04pm on 1/31/19
$65.45 charged at 7:04pm on 1/31/19
Both of theses were also unauthorized charges and need to be refunded. I have already began a dispute of charges with my credit card company. I have never shopped at either of these store locations.

I need these charges returned to my account. I have spoken with both locations and they confirm that these charges were not done at these times so I don't know if your system has been hacked or what but these charges were not made by me and my card has never physically been ran at either of these locations. I can be contacted any time by cell phone [protected] to get this issue resolved.

thank you- Melody Ballew

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Gabriella bartush
, US
Nov 26, 2022 4:04 pm EST

The store on Vanborn and Inkster rd needs to be looked into. Store 12298. I hears customers complain about the store manager Terri and how she is either on the computer sitting down or in her car smoking and not around when her cashier's need her. The employees would have to leave their register to go outside to get her for help and she didn't even let them know she was stepping outside. Very unprofessional and I experienced the same after getting a job at this location. Customers got mad at us because prices were wrong when it wasn't our job. That caused a lot of anxiety for me because they would yell and curse which made me nervous and I would mess up and Terri was outside in her car smoking and didn't let me know she was stepping out. I had a line of customers and she would not help, she would just walk away. I worked there for about a month and have heard the same thing from other employees and customers. She does not train people properly, she doesn't lead by example and expects her employees to do the jobs of two people when the store is understaffed and she doesn't help at all. Her assistant manager Demetri has the mindset of a sexiest person and he is the only working male that takes over the heavy stuff because according to him, women are weak and he tries hitting on the female customers all the time. Overall he is a toxic manager that also does not help the cashiers when we needed help. He has made a pass at me even though I am under age. This store needs to be looked into. This store can't keep an employee longer that a month and from what I have seen and heard, it is because of Terri, the store manager. I have tried to get in contact with human resources about the matter with no luck.

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Mellisa Reeves
, US
Sep 19, 2019 4:49 pm EDT
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Something similar happened to me today! I live in Ashley, pa, I used my card at my local family Dollar maybe a week ago..my paycheck was deposited today and a few hours later 2 transactions from the family Dollar in Detroit Michigan drained my bank account down to a zero balance! I call my bank and they tell me they need to file a dispute which could take up to 2 weeks to resolve, well I needed this money today so I ho to my family Dollar, show them my bank account, they basically laugh about it ans tell me to call detroit.. completely unwilling to help! I call corporate and they tell me there's nothing they can do because they can't prove I'm not in Detroit making these purchases even though I'm standing in their PA store while on the phone with them! They tell me they will file a complaint but not to expect a call back because they don't do that! There are forums about the very same thing happening to hundreds of not thousands of people at family Dollar stores...this is most definitely internal!

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K
1:39 pm EST

Family Dollar service

Hello,
Checking out my Ocedar mop rung up as 11.00 told Ms P that the item was 10.00 and had a sign she told me that the sign must be wrong or in wrong place cause it was ringing up at 11.00 I ask if she would mind looking she said no need. After purchase I walked back to the sign took it down showed her it was the exact same thing had to wait in line again just to get my 1.00 refund ! Really all because she would not take the time or ask the guy doing nothing but talking to actually go check. Very bad customer service. She never said Im sorry that usually doesn't happen nothing .
Karen Whitman [protected] [protected]@yahoo.com

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7:15 pm EST
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Family Dollar discrimination

I applied for a Customer Service position with the Beebe, Ar store and when my son ask the Manager (Jennifer) if they were gonna hire me she laughed about it because I have to be in a wheelchair at times. I was working like this for another retailer for 7 years like this and never slowed me down on anything. I have been in retail for 20 years. I have done everything from Operations to Merchandising and also Designer. I really don't think that this is fair at all. I really find it embarrassing that they think that way about me. I shop there all of the time, but I will not anymore. I do plan on taking this further to make sure it does get taken care of.

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1:46 pm EST

Family Dollar not honor the store app coupon

Hello there i visit your store#10151 on January 27, 2019 3824 Powder Springs Ga. i wanted to buy a comforter that was listed on your store app for $15off and when i went to use it I was not allowed to use it because its against the store policy and that the DM of the store told the store manager that i was use using a fake app but i download the app.I felt horrible for your staff accuse me of that when i even tried to show her but she still refuse.i was just trying to buy a new comforter since it was on my budget list but i just need to know why do you have an app but not allowed to use.i would like for yall to honor the app and allow customer get the price it say .this is my email address [protected]@gmail.com

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Jessuca brandon
, US
Jan 29, 2019 7:16 am EST
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I have been trying to call corporate since yesterday the manager at the south 4th street one never acceots any of my coupons wether there digital or smart app i had it..and how she treated ne yetserday was crazy

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Chatrese
, US
Jan 29, 2019 1:37 am EST

I was also turned down in Tallahassee, FL they were told not to sell yesterday.

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Valine64
, US
Jan 29, 2019 12:57 am EST
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I was also turn down in purchasing comforter at family Dollar in Ms
They said orders was sent to them by corporate not to sell them

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1:54 pm EST

Family Dollar turning away customers

They are turning away customers at this location because they're computers are down. Saying there's nothing they can do and they don't know when the issue will be resolved. There has to be some back up in place just in case something like this happens. At least that's what a smart business owner would think. Yet here you are turning away money because there's no back up.

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9:46 pm EST

Family Dollar rude and unprofessional service

I went inside store to get 1 movie theater candy box and try pay for it a young girl and a guy was playing and talking..and i had to be somewhere in a hurry. When they rung me up 5 minutes later after talking i use my debit card to get cash back (only 10$) the guy say he doesn't give cash back and he said "don't give him my 5's give him that 10 buck... he told the girl. Then the guy was like if you can see and put glasses on you can see this sign say we don't give cash back... but I didn't see a sign that say that...so I running late after my purchase I opened the door accidentally hard.. after his comment. He came outside after me talking about something (I didn't hear what he was saying ) but he was unprofessional to follow a customer outside on there job about a door being open hard.. to fight a customer. I will not come that family Dollar anymore.! I was in a rush and i was lateee

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6:23 pm EST

Family Dollar manager melanie prescott #1316

She is very rude to customers, her customer service and skills are not professional. She curses out loud in front of customers. She is not a good people person, she talks about employees to customers and other employees, she is very unprofessional, she carries on like she's on some kind of drugs. She does not need to be a store manager. She's forgetful and lays money around and forgets where she puts it.

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8:48 pm EST
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Family Dollar unprofessional management

I send my boyfriend into one of family dollar store on North ave to get me an semi color for my hair my boyfriend have the young lady to help him out which wasn't the correct item i am also talking to the youmg lady she read the box and still sold me the wrong item i told her more then two times semi color it gets an permanently color glad i read the box it wasn't no problem with cashier returning giving my money. The reason of the complaint is when i ask for the customer service number sum young lady gets on the and refuse to give me the number and hung up in my face so i had to go back to the store get receipt with rhe information to make the complaint on the the person who was so rude unprofessional. The i return was wrong product not i didnt want it. I brought it back cause it was an permanently color

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8:18 pm EST
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Family Dollar the store manager named terry at the store in dallas tx on columbia ave.

I was just in your store for a couple of minutes I was initially greeted by one of your employees who opened the door for me then before I could even make it down an aisle I heard the store Manager complaining about having to be at work and speaking very loudly about being ready to go home. I guess at this time the store manager noticed I was carrying a very small Kitten in a carrier (I looked for a sign that says no animals before I went in and there is not one) but instead of politely asking me to take my animal outside her exact words were "you need to drop that somewhere outside or bring it to the front" I replied with a smile and said its a kitten and actually all I need is dryer sheets and it looks like they are up here anyways" she continued to get louder in front of customers, there was at least 5 people in line and since she was yelling at me no one was helping the customers so instead they were all staring at me while she was making me look stupid in front of everyone. At this point I was getting upset and told her she was being very rude and she told me "No you are rude and you need to take that thing out of here." I did use some explicits when I was walking out the door I was completely embarrassed I would of had no problem having my fiancee hold the carrier while I went in the store but the Manager just started with disrespect and conflict. I have worked in the Customer service industry for 15 years and currently I am a Office Manager for a very well known watch service center in Dallas so I understand getting close to the end of the day and maybe she had a bad day but for her to be a manager and conducting herself in that manner from the very beginning about complaining to another worker and being ready to go is totally wrong. I know this might not be the beat part of town but one of the riches areas in Dallas is walking distance from here and I pass through here on my way home from work and I was frequently shopping at this store but after this I will NEVER stop at this location again while she is working there and will let everyone I know know about how she treated me as well. I went back to the door and asked the other employee if she knew the way I could reach corporate and for the other employees name and which she said she did not have a phone number at this point the Store Manager again got loud in front of other customers and said she does not have to give me any information and I need to leave while I was turning around the other employee whispered that her name is Terry and she is the Manager. I did not cause a scene or say anything back once she asked me to leave I did just that. I really hope she never treats another customer like the way she treated me today but I can honestly say she hurt my feelings and totally disrespected me in front of a lot of people. Please contact me if you have any more questions and to let me know about how this is being handled because I will not be going back to this store if she is working there.

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6:57 pm EST

Family Dollar customer service sucks!

High Point NC location! Dec 22 2018 Omaja Harrison was the cashier who I am filing a complaint she asked what's wrong with the item (marshmallows) I stated I do not need them I have the receipt exchange it or refund please she stated we do not accept returned food items prior times before I've exchanged food items such as cereal or refund for a food item not understanding why this was an issue now. I called the store requested to speak to a manager that was present at the time but was on break? Harrison claim she wasn't available to call back in 30 min I said she was just standing in there I'm a customer may I speak to her she said she was busy and I asked for Corp number number given wrong 18263776420 so I googled it and I called another family dollar spoke to Jen manager she stated the policy for returns exchange I can return and or exchange the item as long as there is a receipt and is still packaged And for me to return the item to her store if I would like. I called back to the other store spoke to Harrison and told her the information she gave me was wrong I confirmed with another store manager and asked to speak to the other manager with the brown curly hair and she stated she left for the day she was preventing me from speaking to the correct manager this whole time I didn't mind being placed on hold as long as my question was answered correctly. By a manager Harrison still insisted talking over me and stated on her shift she does not do exchanges or returns I asked how are u a cashier working there and don't know the policies? I asked so If another manager works on whatever shift is it different? Meaning they will do a return or exchange she stated yes. Harrison also stated she is a manager as well but this concerns me if she can't / know how to do a return or exchange and does not know the policies AND prevents me from speaking to hire authority and talking over me I've called corporate and left voicemail I've sent my information online for this complaint and corporate still hasn't reached out

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5:59 pm EST
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Family Dollar signage

There was a signage up that said spend 25.00 and get 5.00 off and it was not honored because it had expired. But the signage expired Sat and it was still up so I feel that it should've been honored. Very disappointed! What store does not honored there sign. The lady that waited on me didn't even try an attempt to solve the problem but she wanted me to show her the signage.

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2:21 pm EST
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Family Dollar management of the key west, fl store

How in the world is the store still in business? I just got back from this location in which there were sale items from their weekly flyer that didn't have prices or skew numbers but rather signs with handwritten prices of the items. In my case I bought some curtains that were wrapped up in tape that had a flat price of $4 on them. I had other items as well like this. They obviously were not in their original packaging and did not have any SKU numbers on them. When I went to pay for it the cashier had to get the manager to show her how to put these items in the system to sell. So their way of handling this is pulling items off of the shelf for the same price and entering them in the system. I asked them how that works for them keeping track of inventory in their system. It seems to me that if you're ringing stuff up that's not getting sold you're going to be off on your numbers. When I approached this with the manager he just didn't really seem to get it! He just kept saying that was the only way he could put it in the system to sell said since it didn't have SKU numbers on them. So I can assure you this store will probably have plenty of losses and it's due to the management of the store and the way they are ringing items in their system. This is extremely shady and I would venture to say that not all Family Dollar stores are doing this. So I bought curtains and panties but my receipt says I bought candy bars and lollipops... LOL! Only in Key West!

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1:30 pm EST
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Family Dollar two members of management

Approximately around 3:50 p. M I visited this family dollar location on 1-12-19 as a customer of family dollars I was not treated fairly as a customer. I did not go to this location for no kind of conflict with any of the employees. So l came in contact with two members of management, that was rude and very unprofessional towards me. I went to purchase and item that was on sale in the family dollar ad. So the sale paper stated that you have to purchase both of the item to get the discount! An that's what I did. So goes to the counter to check out, assistant manager is the cashier at the time I used the right smart coupon for the discount! Smart coupon didn't give me credited. So assistant manager tells me with a very aggressive tone voice it's nothing she can do about discount! That I had the wrong coupon she evening touch and look at my phone an said I had the right smart coupon. I told her it was other ways I can get the discount because I had a issue one time before. An member of management gave me a discount. She didn't want to hear nothing else I had to say. So goes to the store manager that was duty at the time. To tell her about the situation in the ad. She stated to me, just because the ad said that the item is on sale that does not mean that this store has it. I told her, it is on sale because the smart coupon was posted up on the shelf, and it was the last to shelf. Store manager stated to me that she don't have time to argue with me. I stated her i'm not here to argue with you. I'm just asking a question. She walk away from me as she was walking away she yells from a distance to me said (devil is a lie) & I was ban from the store. I have never in my life been treated so cold hearted. I say thanks but no thanks! I still ended getting my items that I purchase. Assistant manager through the item in the bag and through it on the other counter like I was even standing there very aggressive. I just gather my bags together and I left the store. I advise management team to work on there hosplity in customer service! Our money is there money

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7:57 am EST

Family Dollar kidgets diapers super pack

I spent nt almost 100 dollars in your store yesterday and brought these diapers for my grandson who I care for. After using a couple of them I was not satisfied and so I went and got a bix of luvs same price 16. Dollars the representative called the manager JoAnn and she said no even after knowing on the box it said money back if not 100 percent guaranteed and with me only wanting to exchange the diapers im very disappointed I will be calling the better business bureau because of the business not honoring their agreements. My name is JonieJohnson my email [protected]@yahoo.com my phone number is [protected]. And I do not appreciate how I was treated.

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9:35 pm EST

Family Dollar service at store #10200

I recently moved into the neighborhood where this store is located. Today I went in with intentions to purchase a gallon of water. Upon entering the stores there was a handwritten sign on poster board, indicating that all bags must be checked upon entering the store. A young man, who was dressed very sloppy, greeted me and asked for my purse. I asked him just to be sure to clarify that "ALL BAGS" meant my purse as well. He told me to read the sign again as to say, yes. Aside from the fact that I should not have been asked to check my purse in order to shop the store. I also did not feel comfortable with the attire of the employee, who looked like he was off the street.

I understand that the neighborhood is high crime, however is the written poster board sign apart of the company policy. If so, are employees taught to use discretion? This was a very bad shopping experience that never was and I do not plan to patronize this store until this "policy" is addressed.

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Ann Punkin Pollard
, US
Jan 09, 2019 10:18 am EST

I went to Family Dollar today, the one in Mckees Rocks, Pa on Chartiers Ave, and there was only one Cashier on register and she is new. She called for a Manager 3 different times to resolve a customer's issue, and not one Manager showed up to the front. This is totally unacceptable as other patrons have to go back to work or what not. Something needs to be done with this store and your workers. They already seem like they don't want to work, or the are half doing it. What's really the problem there? Someone from Corporate needs to just show up unannounced, seriously.

Thank You,
A Faithful Consumer who always shop at Family Dollar.

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7:07 pm EST
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Family Dollar I left $1.07 on the belt for extra gum. malik ended up at my car, gave me my money back and told me I stole from his store.

130 New Lots Ave Brooklyn, NY 11212.

I was waiting on the line to purchase a Extra Gum. Malik came and opened a register and took the customers from the back of the line instead of the me and another customer that was next on the line. There was a issue with the purchase up front. I left $1.07 on the belt and told the cashier. Malik ended up at at my car, returned my cash, and told me that I am stealing from the store. I told him the Extra gum is right next t your register, instead you chose to come to my vehicle and return my cash. Malik became confrontational and would not let me close my car door, he said I am not leaving until I come back in the store and ring up the gum. Am I stealing for leaving the cash for my gum on the belt? Is this how Family Dollar trains their employees? This was humiliating and I have been customer for years I will never shop at any location again.

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10:49 pm EST

Family Dollar manager is rude and unprofessional and steals

The Thermopolis, WY store is a complete disgusting dirty mess. I have never seen it so disgusting. The Managers there the dark haired short one and the blond one are ridiculously rude and stealing on a daily basis and I refuse to go through in there anymore. A nice gal worked there and quit as many before her did also cause of them stealing, being rude, and not doing hardly anything but pointing fingers and saying this one is not doing anything. Neither of them know how to count. The dark haired manager does nothing she stays punched in and lucky if she is working 20 hours a week. In which she is to work mandatory 56 hours so stealing $1000's every month hence the reason the prices go up and up for us customers.

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Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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