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Fairpoint Communications / Not delivering promised credits

1 NH, United States Review updated:

Hi my name is JohnLeney, and I have spent over 20hrs over the past 2 months dealing with Fairpoints various customer support and billing depts. My telephone is [protected]. Last 3 digits of account# are 584. I have been told that I would be issued credits on two separate occasions for 17.99 each. The last two bills arrived within a week of each other and the credits were not there. In the last phone call “Amanda” in your Burlington, Vt office refused to let me talk to her supervisor. The last bill was $65.26 and should have been reduced by 35.98 or a balance $29.28. I would like confirmation of this. Absent that confirmation I would like the name, address and phone #’s of both the Fairpoint and public utilities representative responsible for resolving customer billing disputes. These promised credits involve the switchover from verizon computers

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  • Gr
      20th of Nov, 2009
    0 Votes

    Fairpoint communications absolutely is the worst I've ever seen:
    1.) I canceled my service in March, they billed me for 39.95 for 3 months after that which totaled around $120.
    2.) They acknowledge this, and instead charged my credit card for $120!!
    3.) They finally sent a check for $120 on 8/7/09 statement for $120, however, on Capital now I'm back to them owing the original $120.
    4.) I contacted them - Contact: Jean Villheora - 866-984-2001 in residential service center (said about 1 - 2 weeks this will be corrected)
    5.) Contacted them 3 weeks later, still nothing - they acknowledged, and saw the issue again - they said we missed the cycle, so would have to wait until September to be issued the check
    6.) I called in October, they did the same exact thing, and said November now, and apologized up and down

    7.) It's November 20, 2009, and I still haven't received the $120. I have talked to 3 supervisors over the last 3 months.

    Fairpoint Communications is the worst company I have ever had to deal with.

    Thank you,
    Greg Schneider
    Bedford, NH

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