Charlotte, North Carolina
United States - 28202
Fairpoint did not tell me that I was commiting to a three year contract for service, and charged me $400 to...
Fairpoint failed to send me a bill last month. Not only no bill was sent out, a bill but a 'disconnect notice' as well. If I had rec'd a disconnect notice it would have been the first bill I paid. But nothing was sent. I pay my bill every month AND on time. So they shut off service while I was away visiting family out of town, 4o minutes of calls to customer service (racking up huge charges on my cll phone bill by having to do so) later I pay a $350 phone bill only to find out service would take 24 hours to get reinstated. My daughter was due to arrive home from school. I said I need to get the issue addressed because I do not want my child arriving home from school without access to a telephone line. There wasnt even so much as a sorry for your inconvenience they just kept spewing out 'policy' companies that big just dont give a crap about its customers or the levelof service tey provide. Basically they do nothing to reinstate your service in a timely manner even if you have paid your bill in full. And they are a big company who doesnt care so none of it matters to them.
The lines are so overloaded that everyone in this area is getting extremely slow speeds, slower than dial-up. They are well aware of the problem and keep saying it will be fixed soon but it has been months. They should be reducing the rate temporarily while it's not working but are refusing. They insist on charging for fast speed $36. a month for slower than dial up speed. They claim there's no way to adjust the bill. They've given me nothing but a run around. Terrible customer service! They are overcharging for what they're proving and there really should be a class action law suit to refund peoples money that they are ripping us off.
I have had this phone number for twenty years. I have never had long distance service on this phone because I rent this property occasionally. The last bill had a long distance charge. It said it was "operator assisted". What is the point of having no long distance carrier when anyone can call the operator and make a long distance phone call? I had tried that in the past and could not due that. Bottom line is they just got rid of a customer who pays his bill on time every month. So for $3.54 cents they no longer have me for a customer. Very short sighted. NO LONG DISTANCE service means NO LONG DISTANCE CALLS! I was just about to pick a ISP for internet service in Island Pond but that is now done for me. By the way, very unprofessional for the "resolution manager" to hang up on me. Comcast her I come. I just got bundled by Fairpoint.
Mickey Mouse operation all around...a telephone service provider that can't keep their own phones operating! We haven't had problems with our home phone service, but when I have called with an issue (billing or technical), it is nearly impossible to reach the right department, much less a person in the right department. I have been frequently cut off while on hold, sent to the wrong department after following a HUGE menu that requires several selections, and to top it off, they can't do automatic billing! Join the 21st Century, please!
Worst service ever... first off it doesn't work. And the rare occiasion it does the phone line has static and it knocks me off line right in the middle of credit card orders... and they are rude and unresponsive
I've been with FairPoint Comm for 3 years now and as of this evening I have had several issues the latest and last took place when I called billing (14 June 2010) to go on the contracted price of $33.99... reg price of $35.99. I do this to save the $2.00, but this time the stupid agent put me on a tiered system with out my even knowing it. I had noticed a speed issue... I was getting 2.88Mbps download and 730Kbps upload. This evening I reset my modem and checked my speed again now I'm at 1.46Mbps down and 371Kps up. I put a call into tech support about the speed issue and was told that I now was on the tiered rate of 1.46Mbps. I told him that this could not be correct as I have had this DSL for three years and never had this type of problem. I've been on this same DSL for 3 years so I asked him to take off the restriction so I could once again get the 2.88Mbps he said they couldn't do that from tech support and I would have to get in contact with Customer Service in order to get them to change it back the way it had always been. So he refused to do the right thing and now I'm trapped into this speed all weekend long. I'll be calling the State AG's Office on Monday to file a complaint against FairPoint Communications here in Maine.
THEY ARE RIPPING ME OFF, first hardly no service, then I tried to call 4 or 5 times for that. then I again called several times to pay my bill they couldnt find it. Then I try to cut it off they cant find me in the system at all! NOW 6 months later they say I owe them 600 dollars, and are threatining me with putting it in collections!
HELP ME SOMEONE, they are trying to ruin my credit because they screwed up! IS THERE A SUIT OUT ON FAIRPOINT??? If so I want in on it!
discusted customer Pam
if someone knows the lawyer after these folks here is my email
Have a phone account with Fairpoint (who I also believe shares culpability) in which a parasite provider attached to our Fairpoint invoice charging us 14.95 a month. When approached they were vague about their services and difficult to deal with. Finally we get a guarantee of refund of two months and they tell us that it will also take up to two months to credit our account and are still vague about how they attached to our service in the first place. After several calls I finally got them to e-mail me confirmation of credit and that the service was actually cancelled. HOW DID THEY ATTACH TO MY ACCOUNT IN THE FIRST PLACE. Fairpoint does not take any responsibility for this BUT continued to show them in the invoice. If I am sending my payment to Fairpoint (WHICH INCLUDES THE INSTANT411INC payment) then how are they not in colusion with them? This is not only a scam but one that I found almost impossible to extradite myself from without extensive and unecessary time put into this. Some one really should look into this.
For two years I paid $45/mo for supposedly high speed DSL service. But it was so slow it made no sense except...
Fairpoint communications absolutely is the worst I've ever had to deal with:
1.) I canceled my service in March, they billed me for 39.95 for 3 months after that which totaled around $120.
2.) They acknowledge this, and instead charged my credit card for $120!!
3.) They finally sent a check for $120 on 8/7/09 statement for $120, however, on Capital One...so now I'm back to them owing the original $120.
4.) I contacted them - Contact: Jean Villheora - [protected] in residential service center (said about 1 - 2 weeks this will be corrected)
5.) Contacted them 3 weeks later, still nothing - they acknowledged, and saw the issue again - they said we missed the cycle, so would have to wait until September to be issued the check
6.) I called in October, they did the same exact thing, and said November now, and apologized up and down
7.) It's November 20, 2009, and I still haven't received the $120. I have talked to 3 supervisors over the last 3 months.
Fairpoint Communications is the worst company I have ever had to deal with.
Original Complaint: FairPoint Communications routed unwanted callers to our cell phone and was unable to correctly route our callers. This resulted in us getting dozens of unwanted calls from people that had been incorrectly directed to call our cell phone. For the people that were trying to call us, they received a message indicating that our phone line was not currently in service. We had people wondering if we were having problems paying our phone bill. This cost us considerable amount of time, money (cell phone charges), frustration, and embarrassment. We called FairPoint on numerous occasions and they finally fixed it after several months AND we reported the problem to the Better Business Bureau and FCC. We asked for compensation for our time and expense in this matter. They offered to credit our account $168.56. We refused because it did not come close to what they have cost us. We received letters from the BBB and FCC stating that FairPoint Communications had made a "good faith effort" and "appears to address the issues raised".
New Complaint: FairPoint Communications has sent the remaining $101.00 balance to NCO Financial Systems, Inc., a collection agency. They did not credit our account a single penny for the considerable inconvenience they have given us. They did not give us any warning that this action would be taken. The last communication I received from them indicated that the $101.00 remaining balance was an "optional charge". NCO Financial Systems is threatening to damage our credit rating. After talking to Dottie Nesmith, Regulatory Compliance Manager for FairPoint Communications today, I realized that FairPoint is taking the stance that they offered the credit of $168.56, but we refused it, therefore we still owe it and they did not need to give us any warning to this affect.
Message to all potential FairPoint Communications customers: This company only responds to service requests/complaints if you make an formal complaint to the BBB and/or FCC. If you really want telephone service, then I suggest you look elsewhere. I've been very happy with our cell phone and internet service with other carriers. There are a lot of customer complaints about FairPoint Communications and they confirm that our experience with FairPoint Communications is not unique. Buyer Beware!
Fairpoint? You mean failpoint don't you?
Since fairpoint took over the internet service is awful. Our phone lines are sometimes so staticy we can't even use the phone. Our internet connection gets dropped randomly and our upload/download speed is awful. To download driver updates took over 1 hour, I mean come on. This is high speed? We pay for business service and get squat.
These guys must have paid off someone in augusta to be able to take over. I knew the minute I heard they were taking over that we were screwed and I was right.
Come on cable internet providers!! Come to rural maine and reap the benefits of failpoints failure.
I have had a dispute for over a year concerning some fictious account from 2005. I have fought with them over this issue for over a year with no progress. I recently had my long distance shut off due to non payment, although I have a dispute. I set up a payment arrangement and was told my long distance service will not be restored untill the full balance is paid. Agreed to pay 140.00 month which is double my monthly payment. The representative told me they would would remove the charges for long distance while I am not recieving the service. I recently found out that they are still charging me for the long distance charges as there is a block on my account so they can not downgrade the service, even though I am not provided with the service at this time. I called the PUC and they were useless, she was russhing me off the phone and basically did not know any laws pertaining to my complaint. So what does the PUC do for consumers? NOTHING!<br />
In the past each time I call fairpoint to resolve this issue I am transferred all over the place and the phone calls run about 1 1/2 to 3 hours with as many as 9 representatives, with each and every one of them giving a different answer. I also can not find any information on the internet that will explain my rights. I feel that it is not legal to charge for services not being rendered. I am not in a contract for specific amount of time, so I do not believe I should be paying for long distance service I am not being provided with.<br />
There needs to be some reform on consumer rights in this country. Fairpoint took over and I did not sign any new contract with them. I had no choice but to accept them. They are taking advantage of citizens that are struggling in this economy. Karma will get them in the end!<br />
Upset in Berwick
For months, we have been having issues with Fairpoint crediting our payments. We call after every payment to be assured they know it was sent via their website. Every time we have questioned them, that previous payments have not posted to our account, we were assured that it would and to "wait". Friday, they cut our phone service off, for an excess of $600.00 in delinquent billing. The same said billings that were paid and followed up with telephone calls to be sure they knew it had been posted electronically. The same billing that we were told, would post, and to "wait". It is Tuesday, and 4 faxes later, to prove our payments, half a dozen people spoken to on spotty cell phone service because of where we live, we were told they are sorry for the inconvenience, will verify the payments and return our service within 24 hours. We still do not have service. We still are waiting, and are about to make another call for another person to tell us that we have called the wrong department (after another person assures us that the next person is the correct person to talk to) There is no rights for us. We have paid our bill and we are still without service! What recourse do we have? Why are we without phone service that we have paid for and diligently followed up on, because of their ability to lose our money!???? It's not our fault. We did nothing wrong. We went above and beyond the call of duty to pay our bills. We don't have to call the Electric Company to be assured they got our payment, We don't have to call anyone to be assured payment was recieved, especially when it is gone from our bank accounts ...Where is this money? I don't have it..the bank says fairpoint has it...Fairpoint is sure they don't have it!? What can we do?
Eastern upstate New York is another rural area that Fairpoint has established itself as a monopoly, gluttonously taking advantage of its customers who have no choice but to "choose" them for local phone and internet service. From the moment I signed up it's been nothing but a headache. Simply because of the date I signed up, I was sent a "prorated" bill - meaning they immediately charged for two months service. This amounted to about $158. No one informed me they would do this, and living on a very tight budget I couldn't afford to pay that all at once, so within the first two months I started receiving disconnect notices. Thanks to help from a friend, I eventually paid them off in full, only to receive the following month's bill of $83. When I signed up, I was assured my monthly bill would be around $74. I have a basic phone and DSL package (1.5 Mps). When I questioned this bill I was told the "introductory offer" had expired. I hadn't been told there WAS such an offer or that anything would expire, causing my monthly dues to go up so much. $83 a month for no-frills phone and internet? And I have no choice! I need phone, I need internet, but this is incredibly difficult to afford month to month. When I have called to complain about their prices, customer service has been condescending, insisting that their pricing is "competitive". Aren't monopolies supposed to be illegal? Can't the FCC or Attorney General look into this company's practices?
I've had static on my landline phone no matter what phone I use whenever it rainsstorms ever since last...
Do not believe anything they say regarding a new service, after 6 weeks of calling them to see why my DSL service was held up they gave me a lame excuse, as they did my neighbor, then another 2 weeks have gone by after they promised the service within 4 days. To find out another neighbor had similar problems just changing a business line to residential. They are all talk and absolutely no action!
I called Fairpoint as all my billing numbers are long distance to Massachusetts numbers yet coming up Kentucky, Louisiana, Charlotte etc. I called the billing number on my phone bill to inquire they told me there is a glitch and I needed to call another number [protected]. I had 2 lines on hold 2 HRS each with a recording time is important we will be with you in a moment, no one ever picked up. They are understaffed, this is the 2nd time I have had a billing issue with my line. They need to fixz it or start reimbursing people for the time it takes to get through to them. Horrible customer Service. When Verizon was in New Hmapshire everything went well service has been terrible since Fairpoint took over. To make a long story short No-one could help me and by bill is still incorrect.
Hello, I have been waiting over 4 weeks now, for my phone to be activated and work correctly. Fairpoint has given me four or five numbers...and this has taken over 4 weeks and I still do not have a working phone. I work at home and need a phone. I just moved here and I don't know anyone...so it would be nice to be able to call family and friends. This company has
proven to be completely incapable of doing their job...and I have never seen such incompetence. All I wanted was basic phone service. I have spent hours on the phone with people who say they will straighten this mess out, and my phone will be working soon, and it still has not been connected properly. They give me numbers that are still in use and ring at other people's homes and businesses. All I have received so far is a bill for a service I have never received.
This is the worst company I have ever dealt with. I am wondering if I will ever get a phone from them????
This is my 5th week without a working phone. I am so frustrated with them. I didn't want a cell or trac phone, but maybe I will have to get that. I wish someone could help me...I am sorry for everyone else out there who is going through this same thing with this terrible company.