For months, we have been having issues with Fairpoint crediting our payments. We call after every payment to be assured they know it was sent via their website. Every time we have questioned them, that previous payments have not posted to our account, we were assured that it would and to "wait". Friday, they cut our phone service off, for an excess of $600.00 in delinquent billing. The same said billings that were paid and followed up with telephone calls to be sure they knew it had been posted electronically. The same billing that we were told, would post, and to "wait". It is Tuesday, and 4 faxes later, to prove our payments, half a dozen people spoken to on spotty cell phone service because of where we live, we were told they are sorry for the inconvenience, will verify the payments and return our service within 24 hours. We still do not have service. We still are waiting, and are about to make another call for another person to tell us that we have called the wrong department (after another person assures us that the next person is the correct person to talk to) There is no rights for us. We have paid our bill and we are still without service! What recourse do we have? Why are we without phone service that we have paid for and diligently followed up on, because of their ability to lose our money!???? It's not our fault. We did nothing wrong. We went above and beyond the call of duty to pay our bills. We don't have to call the Electric Company to be assured they got our payment, We don't have to call anyone to be assured payment was recieved, especially when it is gone from our bank accounts ...Where is this money? I don't have it..the bank says fairpoint has it...Fairpoint is sure they don't have it!? What can we do?