Fairfield Inn Marriott / rude managers
I stayed at this establishment on 2/13/2010 to celebrate Valentines Day. With-in the rooms I had rose petals, candles and incense. There are no-smoking signs posted all around the facility and consequence information if there was smoking in the room. So by knowing this information my mindset already is who has $250 to waste so I wouldn't even take the risk.
There was apparently ashes and a cigar found in the rooms ice bucket. There were only two individuals in the room the whole night (we arrived @ midnight).
Initially I was skeptical about lighting the incense because of the smoke and because of the ashes but took a chance anyway. The next day a phone call was received stating that there was a $250 fine placed on the room because they had evidence of smoking. Neither I or my significant other smoke, so other than the ashes from the incense this left me flustered.
Being in a management position myself, I understand how some people lie and fabricate stories to get out of things but that is not nor ever has it been my style. I was not disputing the fact that they had found anything, I was just trying to get an understanding of where it came from.
I called and asked to speak to the manager. Her name is Erica and she spoke to me in the most degrating, depliciting, non-managerial form. She mocked me and made light of the situation. She kept referring to the situation and saying that I (as if she knew it was me) was smoking and she had the proof of it.
She was not receptive of me as the customer, and she was not trying to listen to what my concerns were in regards to this matter. She said that she could not take my word over her staff's and she actually laughed at me for debating the fact. She treated me like I was a liar from the start and she continued to laugh at me and talk to me in a rude manner. It was never an issue about paying the $250, if it has to be paid it has to be paid I understand that its all business.
It was just the fact that she was rude, and nasty and did not exhibit positive managerial characteristics. She has lost me as a future customer and any of my family memebers as potential customers in the near future. I also work for a profitable establishment that hold many conferences and work with many guest overseas, therefore I will not set it up for any of my clients to stay at a Marriott facility in the near future as well. I understand that we work in two totally different career fields but I would never speak to or mock any of my clients the way Erica spoke to and mocked me. With managers like this I do not reccommend anyone to stay at this facility.
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