Fair Point New England / I WANT VERIZON BACK!!!!!!
I remember a little over a year ago, a simpler time, when not only could I pay my phone/internet bill online, but when I called to speak to a customer service rep I spoke with someone after a few number or voice promts and DIDN'T get transferred 9 times because, ( althewhile repeating all my information with ever new customer serve rep in no-mans-land) " I'm sorry, Ma'am, I can't help you with that becase it isnt my department, let me transfer you" to only get DISCONNECTED and start allllllll over again. This fond memory, is of course, when I was a VERIZON customer and a happy one at that.
On top of the basket full of kittens that Fair Point Customer Service is, my service was interrupted for non-payment. Mind you, this has NEVER happened before. My husband and I pay our utility bills gratefully every month and have NEVER had so much as a disconnection notice in the mail. But I discovered after tearing open my monthly bill that it was a whopping 457.00 because they had been triple billing us for the past 2 months. And this was 3 months ago. Still hasnt been resolved-after a few hundred more transfers and "pin the blame on another department", which seems to be the Fairpoint Mission Statement.
The clincher to all this is I cant DO anything about it- I live in Rural America and have no other options for telephone or DSL service. So I "Googled" The phrase " Who hates Fairpoint as much as I do??" and came up with this site. At least I got my grievances aired. If any of you have suggestions I would be ever so grateful and I am not happy in your grief, however glad that I am not the only New Englander fed up with this poor excuse for a business.
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