Express Scripts / trying to some satisfaction
For months I have been getting mail at my home for Dr. Michael Dattoli. I have written on the envelope "Does not live here, return to sender", I continued to receive information. I finally opened it to see if I could contact Express Scripts and I called the phone number listed on the letter and left a message as I was instructed to do so. I then followed up with an email and got the response someone was looking into it. I received a phone call and was given a number to speak with a supervisor and it would be taken care of immediately. I called and the supervisor acted annoyed with me! I continue to get the mail and each time it is for a different patient of this doctor"s. I now use the number on the letter to fax all the information that I have received again requesting my address be removed from their computers. I get no response, I then contact the fraud department and leave a message for the Chief Medical Officer Ed Weisbart, MD who by the way signed the letter that I am getting these numbers from. I get a phone message from his asst. Susan Gaffney and of course no phone number to call back to and they are working on it. Bare in mind this is now going on for about two weeks since I decided to open the envelope. I get a call from Melanie Fogarty to tell me they are working on it but no one got any of the information I faxed, that was not the number, well updated your form letter with the proper information!!! I even went as far as to google Dr. Dattoli and called his office in Florida!!! and informed them. The sad part is that the information is for differenct patients and their information is going God knows where.
I received another call from Melanie and she told me it was all fixed and I reminded her that I wanted something faxed in writing explaining what happened. Here is what I received: "Dr. Michael Dattoli's address has been changed from being in Glen Gardner, NJ to his Florida address." Gee, I feel better, I would like to know how my address got into their computer system and I was told she could not tell me that!! But it was not a third party!! Woohoo!! I am still waiting to find out what happened! Beware of using this company!
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