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CB Drug Store Express Scripts my medicine lacking the full amount!
Express Scripts

Express Scripts review: my medicine lacking the full amount! 12

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12:00 am EST
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My doctor writes 90day scripts and this saves me money. I had refills sent 12/06/07 and when I received them from UPS I opened the package and knew right away some medicine was missing. I counted the pills, propoxphene, and there were 120 pills and it was suppose to be 180. I was missing 60 pills. This is the third time they have shorted my medicines. I called them and they wouldn't send my pills without my doctors ok. They called him and made him angry so now he will only write 30day scripts causing me to pay more money. He assured them that if I said I was missing the pills I was missing them. I talked with them and they were hateful and acted like they could care less. The women I talked to said that my doctor must not trust me and he's been my doctor for 29years. They kept insisting they sent the right amount and they didn't. Someone took my medicine and who knows how many others they've shorted. 60pills is a lot of medicine to miss.

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Scott Johnson
Dec 28, 2007 10:06 pm EST

How you tried to write to the company? Are the packages insured by UPS? If so, have you contacted UPS about the missing medicine? Your doctor shouldn't be angry with you, it's not your fault that the medicine wasn't sent correctly, perhaps you should deal with another company instead of getting it through the mail so you can insure that you are getting the correct amount of pills.

Pablo

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tabbykitten07
Gettysburg, US
Nov 03, 2009 1:42 pm EST

i use express scripts also they are a total nightmare I have a severe fibro and my doctor has me on oxycontin which I take one pill twice a day for pain, my meds are always late, and on october 17th 2009 when I received my pain med instead of the 180 I was supposed to get I got a whole 60 pills to last 3 months and now I'm running low and here we are in november 3rd, and still fighting with them, good thing i counted because last time I was shorted to and had to go to my doctor and have a small script wrote out and get filled locally to make up the difference and of course doctors are worried your taking to many and wondering why you run out too soon and now I know why this place should not be operating, but the sad part is this is the only pharmacy my insurance company deals with, so someone there is stealing meds it makes me wonder how many others have had this problem and maybe not noticed so start counting when you get your meds, because what they mark on your bottle may not be what is actually inside.

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Dave7
US
Feb 18, 2010 1:49 pm EST

My wife has had similar problems with Express Scripts. Considering the length of time it takes to get them to supply the necessary medications they might want to change that to Pony Express Scripts, they are easily the single worst company I have ever seen. They lie constantly about medication being shipped, no details, no tracking numbers, and then later their site lists it as under review, processing, whatever, and never actually shipped. She has been out of one prescription since August and no refills have ever arrived. It is surely just a coincidence that this is a Sched 2 item, the only ones they seem to have such a problem with. In the interim they have claimed to have sent refills twice which never arrived and were supposedly sent via regular mail, again, no tracking, no signature. While she has been forced to do without they have managed to use up two if the refills on the original prescription as well. I have been pushing her to contact the PA Attorney General and BBB in that area about this since the possibility that someone in their system may be diverting medication for whatever ends seems likely.

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Jeananne Shipp Reed
US
Nov 04, 2018 11:39 pm EST

This is the second time my quantity was short. 1st time i had 30 for a 60. This time 90 for 180. Can you tell me who counts the meds? Who verifies it and how I can get the full quanitity rectified?

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Edward Madigan
US
Aug 31, 2019 4:28 pm EDT

I had express Script as my pharmacy insurance and was charged with insurance fraud it seems the state of nh got billed when it should been express Scripts.

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matthewokland
ashland, US
Nov 01, 2022 12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Express scripts has been processing my order for the last 6 days. It was supposed to be shipped on the 20th. This is a medication I need to live. Every time I call I keep getting the run around. It's like my life is a game to them. This is completely unacceptable. This is also the 2nd time I've gone through this.

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BJBoley
Frisco, US
Dec 13, 2022 5:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Romie was very rude on the phone! She should not be in customer service. I need help with my prescription and keep getting different answers.

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Richard Robinson
US
Dec 27, 2022 4:02 pm EST

I have been trying to solve this the whoe month of December 2022. No results.

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Richard Robinson
US
Jan 03, 2023 1:11 am EST

They can't or will not fix my web site access

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Hadenoghuc
Reading, US
Apr 22, 2023 7:35 am EDT

Not being able to get my lantus anymore . Semglee .can cause CV PROBLEMS , AND CANCER . never seen anything fron lantus saying Cancer is a problem. They push you away from a safe product (lantus) and push poison on you Semglee... their is no safer product then the real Lantus . All others pills or shots can give you cancer or heart , kidney problems...

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Frustrated patient 10 mg
Yes, US
Nov 19, 2023 2:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

What a bad pharmacy and systems in place People dont know what their doing

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JoseELP
El Paso, US
Jan 28, 2024 8:44 pm EST

I have been on Jentadueto for several years with no side effects. Now, it is not approved, and they haven't said why; it's just not covered. I have tried Rybelsus and Janumet, both with serious side effects. I have been out of medications for the last two weeks, running in circles between my doctor and them, calling and receiving the same answers.

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  1. Express Scripts Contacts

  2. Express Scripts phone numbers
    +1 (800) 282-2881
    +1 (800) 282-2881
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    Express Scripts® Pharmacy
    +1 (866) 529-4917
    +1 (866) 529-4917
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    Medicare Members
    +1 (877) 363-1303
    +1 (877) 363-1303
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    TRICARE Members
    +1 (877) 222-7336
    +1 (877) 222-7336
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    Accredo, a full service specialty pharmacy
    +1 (866) 216-7096
    +1 (866) 216-7096
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    Fraud Hotline
    +1 (800) 711-5672
    +1 (800) 711-5672
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    Website Support
    (888) 289-1405
    (888) 289-1405
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  3. Express Scripts emails
  4. Express Scripts address
    1 Express Way, Saint Louis, Missouri, 63121-1824, United States
  5. Express Scripts social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024
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