I bought an air ticket a week ago for Montreal to Geneva via Expedia.ca. Departure 4 February and return the 15 of June 2008 with Swiss. Unhappily I have to come back earlier for professional reason and I needed to change my return date.
Till to day, I did not have any confirmation of this flight: " Your ticket purchase has not been confirmed by the airline. Please check back in 24 hours for ticket confirmation information." but they get my money as I had to pay more than $1000 for this flight.
I called to Expedia and they told me that it is impossible to change the return date and I have to contact Swiss to do so. Then I called Swiss and they said they can't do anything and only Expedia can do it. Then I called Expedia again and they confirm it is impossible for them to change the return as they have to follow the Swiss rules about that. Then I called Swiss again and spoke with a manager that she told me Expedia should do the job and she put a note on my file via their computer and I just have to call back Expedia. So I called back Expedia and still the same story, it is the worst customer services I never seen in my life. Those people take the money very quickly but after that you are dead meat. My travel is not in a high season period. It cost nothing to change a return date. Anyway, I called back to Swiss to understand what is happening and they told me that they have signed an agreement with Expedia and they can not go against it. Only Expedia can change something.
So At Expedia people are lying to customers and they just try to find the best way to steal customers and make them lost a lot of time calling around and I am sure you know what I mean. On an other way, Swiss do not have any more power as they are subject to Expedia, so Expedia is the new boss of Swiss if you did not know.
When I read on the net that Expedia is so great, I think instead there are a lot of people disappointed about the methods used by them, and those people do not have always the courage to speak loud! When I was younger, I was professional helicopter pilot so I know a lot about what you can do and what you can't do. At that time, traveling by air was always a nice experience. To day it is the place for dumb... I am a frequent traveler too, last time with Swiss, last time with Expedia but it is not the end of the story.
Everything can happen in life to anybody in any company. The only rule that must be applied till the end, is CUSTOMER SERVICE. They know absolutely nothing about it! There is plenty other method to buy air ticket, do not use Expedia. Sorry for bad English, it's not my mother tong.