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Expedia / refund on product because of no reservation

Kuruman Inn, ZA

I have made a reservation through expedia, on there website is clearly says no need for re-confirmation. Luckily I did and the hotel confirmed there was no booking under my name because the type of room I have requested was not available, therefore they can't assist me. Expedia collected the money via paypal. I have submitted to expedia and paypal confirmation direct from the hotel to say there was not booking and that I did not make use of the hotel not because I cancelled but because there was not availability. Expedia took money for a service they could not provide and they did not even check with the hotel for availability. That to me is fraud and I would highly recommend nobody to use them as they cant be trusted and that reservation I made was for my family 500km away from home. What would have happened if I believed expedia and arrived with no where to stay. This company is corrupted.

La
Mar 23, 2017

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