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Expedia / I am having trouble getting expedia to sort out a problem with baggage for thre phnom penh to bangkok leg of our flights booked through expedia

1 Australia

RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]

If you check MY Personal Account you can see that I have been a Loyal Expedia Customer for several years- what is written below means that I require you to resolve it!

Thank you for your response

I do not see this is a matter for the airline concerned. It is a matter for Expedia.

I booked a number of flights with Expedia for this holiday, with baggage included in all flights.

All the flights so far undertaken had the baggage included as paid, and there was no problem with all 3 flights. All of them are with low cost airlines.

Now I am finding baggage does not appear to have been included in the forthcoming Phnom Penh to Bangkok leg.

This must then be an Expedia problem, and needs fixing by Expedia. It is crazy to suggest that only one of the flights does not have baggage - I arranged when originally booking with Expedia for baggage to be included for each flight.

So the remaining two flights (Phnom Penh to Bangkok, and Bangkok to Gold Coast) should also include baggage, as I originally booked and paid with Expedia.

I would be grateful if Expedia could sort this matter for me, rather than try to shunt me off to the airline concerned. The bookings were made through Expedia in Australia, not direct with the airlines concerned, and I paid the appropriate booking fees for flights, including baggage, and hotels.

Thank you

Alexander Listo

From: cspcustcare-en-au-x-exp@customercare.expedia.com [mailto:cspcustcare-en-au-x-exp@customercare.expedia.com]
Sent: Saturday, 30 December 2017 2:08 PM
To: alisto@bigpond.net.au
Subject: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]

Dear Alexander,

Your itinerary: [protected]

Thank you for getting in touch in regards to your flight booking about the baggage query.

I have reviewed your itinerary and can see that your flight reservation is confirmed with Thai AirAsia which is a LCC (Low Cost Carrier) airline due to which we are unable to assist you with the baggage query. Please be informed that LCC bookings usually doesn't include baggage. In this case, I request you to please contact the airline directly at +[protected], so that they can assist you accordingly.

Thank you for your understanding and co-operation.

Kind regards,
Zahid
Expedia.com.au Customer Support

-----Original Message-----
From: alisto@bigpond.net.au
Sent: Dec 29, 2017 10:26:18 AM
To: cspcustcare-en-au-x-exp@customercare.expedia.com
Additional Recipients:
Subject: Flights:Review Itinerary

Name: Alexander Gabriel Paul Listo
Itinerary Number: [protected]
Message: Re: Re: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]
29/12/2017 11:56 PM

-----Original Message-----

From: alisto@bigpond.net.au
To: cspcustcare-en-us-x-exp@customercare.expedia.com
Additional Recipients: cspcustcare-en-us-x-exp@customercare.expedia.com
Subject: Re: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]
Sent: Dec 29, 2017 4:56:12 AM

Thank you for your quick response
I am aware that all the information on baggage specifications is on the
web.
That was not my question
ALL my flights for this 3 week trip were booked through Expedia at the
same time on the same date - 24 May 2017
I asked for and got fares WITH BAGGAGE included for all legs of the
trip.
So far we have done Gold Coast to KL, KL to Hanoi, Hanoi to Ho Chi Minh
City
On all those legs baggage was included in the fare!!!
TODAY I got an email from you, Expedia, suggesting I should now check in
for the Phnom Penh to Bangkok leg on Friday 5 January 2018 with Thai Air
Asia.
But when I tried to check in, the website told me baggage was NOT
included for that leg.
Since I have paid for it in my fare ( fares - Alexander Listo and Robert
Whiddon) I am asking for you to correct that error to ensure that
baggage is shown as included in the fare - and then I can then check in
on the web as you have requested,
Can you look into this again please
Thank you
Alexander Listo
------ Original Message ------
From: cspcustcare-en-us-x-exp@customercare.expedia.com
To: alisto@bigpond.net.au; travel@customercare.expedia.co.au
Sent: Friday, 29 Dec, 2017 At 10:27 PM
Subject: RE: Flights:Review Itinerary - Case ID : [REQ:M-[protected]]
Dear Alexander,
We know how disappointed you are for not being able to access the
baggage information for your flight with Thai AirAsia.
Please be advised that baggage fees, the number of piecjes of baggage,
and the dimensions and weight of baggage allowed vary by airline. To
en

Al
Dec 30, 2017

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