The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Expedia / hotel stay

1 Chicago Il, United States

I feel so duped by this company. I went on line to make a reservation at a hotel in Washington DC under a convention. When I called I asked several times if I was speaking directly to the hotel ( she seemed really eager, should of trusted my gut) she answered yes she is directly from the hotel. I made the reso for the convention to which she replied do it now ask there are only two rooms left. I did to the tune of 1, 400 dollars right out of my checking. My daughter said it didn't sound right as she is going to the same convention. She gave me a different number I called and was informed it was Expedia who made the reso and I'd have to cancel in order to book a room with the convention. What horrible business practice this is. She lied to me strait up and told me she was with the hotel and this was the correct place to make the reso. Now I have to wait 14 business days to get my money back that this dishonest person withdrew on a lie? I am so mad I'm seeing red. How dare you!!! I've booked so with cheapo and trivago while I've been traveling. I've never experienced an out right lie to get me to book through them. I'll be calling the BBB after this rant. what shameful practices. practices

  • Updated by Kathryn Cotton, Apr 16, 2018

    I’m waiting on the confirmation of my cancellation. I got my confirmation quickly when the took my money.

Ka
Apr 16, 2018

Post your comment