Expedia
reviews and complaints

My name is Apollo Lumu, i stayed with the Best Western Hotel at Mill Manor, Long Island Newyork more than a month ago.
I stayed for one night and paid by cash on arrival before check in.
My sister inlaw Irene Matovu who made the booking on my behalf has since tried to get a refund on the Standard Chartered Bank Visa card for the same booking, the hotel assured me on my initial contact that a refund had been processed.
It is not fair that long after the hotel was paid, Expedia still holds this money without justification.
I have been defrauded by booking agents before, and i hope this is not a repeat of the same.
I'll have no alternative but to take legal action if this painful and inconviniencing experience is not brought to a prudent conclusion.

I called United on October 23, 2017 to fix typo on ticketed name. This was within minutes of me booking through Expedia. United told me they could not make a change as the ticketing was still pending. They would note my reservation and to call back. I called United on the morning of October 24th. United told me they were unable to make change because I booked though Expedia and would need to make change through them. I hung up and called Expedia. I was on hold for TWO PLUS HOURS. I was transferred from Supervisor to Supervisor (at least that is what I was being told). At one point I was told they would need to cancel and rebook the reservation. I panicked as this was last two seats out of San Juan when I booked and said, NO, please do not cancel. I was simply trying to change typo's on name. Unfortunately, I was off a key on typing position when I typed in middle name.

Two hours into call, a coworker, suggested I call United back and explain my Expedia debacle. I did. United fixed Reservation within 3 minutes. I hung the phone up with Expedia ***who still HAD ME ON HOLD***.

BEWARE! Book directly with Airlines. Unfortunately, I could tell this was a foreign call center and the simplicity of the problem was lost on the agents trying to work it. I asked to be transferred to a domestic call center (USA) and was told it was not possible. Lesson learned; $50 saving was not worth the time and frustration.

We reserved a room that said double room double bed expecting it to be the room that was shown in the picture with a couch and two rooms we called the front office and was told that the room is double the size of a regular room which is false. Then in the middle of the night we had a cockroach crawling on my son and killed it I also I have a picture of it then in the morning there was a cockroach crawling next to the TV it got away from me. My wife was shocked when unplugging my son's swing because the receptacle is not screwed in all the way and it's basically hanging off the receptacle. The electrical/cable outlet is hanging from the wall with inside the wall fully exposed. A Giant stain when you first walk through the door, the floor was disgusting The free breakfast in the morning was toast and cereal. I don't know how much more you need but feel free to contact me. I have all the photo proof you need.

When my wife and I arrived at San Diego airport for the return flight to Toronto via Dallas, TX, we were informed by the carrier, AA that there was noConfirmation
F8BL94 (Delta)
Ticket #
[protected] (Isadore Kanfer)
[protected] (Josephine Kanfer)

American Airlines 311
San Diego (SAN)
8:40AM
Terminal: 2
Dallas (DFW)
1:45PM
Cabin: Economy (G)
3h 5m duration reservation!

On October 29, 2017, my husband and I were booked on a flight leaving from Hartford, Connecticut to Aruba with a connecting flight in Ft. Lauderdale. When we arrived in Ft Lauderdale, the flight that we were booked on had already departed. We spoke to the representatives at Jet Blue and they were extremely uncooperative. They told us to spend the night in Ft Lauderdale at our expense as there weren't anymore flight to Aruba on any airline that day. We contacted American Airlines in Miami and we were able to arrange for a flight from there. We finally arrived in Aruba at 10:30pm! When we arrived, we assumed that our luggage would be there. It was not! For the next four days we spent numerous hours n the phone with Expedia, Jet Blue, and American Airlines trying to locate our luggage. Although Expedia did absorb the cost of the flight from Miami, this did not give us back the day of vacation that we lost as well as the wasted time that we spent shopping for clothing. I planned this trip for my husband as his Mother had just passed away. I wanted him to have time to relax and destress. Instead, we had four days of stress, arguing with Jet Blue, Expedia, as well as American Airlines. I
I have booked quite a number of trips through Expedia throughout the years, and I must say that this vacation turned into nothing but stress and aggravation. Due to the invalid booking by Expedia, I would like to know what measures you plan on correcting this disastrous vacation. All the aggravation and stress caused by Expedia was totally unnecessary. The reimbursement for the second flight is not enough as we basically lost four days of our vacation. Nothing short of full reimbursement would show good faith on behalf of Expedia.
I look forward to hearing from you.

Itinerary Number: [protected] / [protected] / [protected] / [protected] / [protected] (Date : 30/10/2017-03/11/2017).
Message: I booked 5 rooms under 5 bookings via Airasiago to Xi'an, China. On arrival to the hotel (mid night), we were taken to a apartment different from the address given in the booking. The rooms were dirty and the place was dark and unsafe. We felt cheated and refused to check in. We call the support line before we left the place. We were being passed around from one agent to another by Expedia and was promised to assist but to no avail. Phone bill was killing.
On returning to Malaysia, we call many times to Airasiago and managed to speak to one Ms Monica who gave a reference no. S-[protected] for record. We called again and one Ms Sneha who was very kind to help and promised that the supervisor Mr Rahman would call me to resolve the issue.
3 weeks has passed, no one called back. I tried calling the support line again but it could not find my itinerary number anymore.

I would expect a full refund for the SCAM and please call me on [protected].

I called on Friday, September 15 to reserve 2 rooms in a block of rooms reserved for the Indiana Library Federation conference for November 13 & 14. I was told there were no more rooms in the reserved block at the discounted price, but that there were other rooms in the hotel (Indianapolis Marriott East) that we could reserve at a much higher price. Thinking it was my only option, I did so. I was offered insurance in case we needed to cancel, and I accepted that option at $67.
After talking to a member of the Indiana State Library, who was very surprised to hear that the block rooms had all been taken so quickly, I called the hotel itself, and found that there were indeed still many rooms left.
I called Expedia to cancel the reservation. I was given the Case # listed above and was told that the refund would show up on our credit card bill. They also said I would be contacted within a couple of hours. I never received a call. I called back three times. Each time I was told I would receive a phone call in the next two hours. I never did.
Finally, I called the hotel and found that they had no record of the original reservation. So, satisfied that the reservation had indeed been cancelled, I kept the Case number I had been given as proof that I did indeed cancel. However, the charge did show up on our bill. We disputed the claim. Expedia has disputed our dispute! My bookkeeper has called to discuss this. The Expedia person would neither confirm nor deny that we had a valid case number. They also claimed that the insurance we purchased was a "waiver" of our right to cancel! Why in the world would anyone purchase a waiver to NOT be able to cancel if needed?
Simply put: I was lied to when I was told there were no more block rooms at the discounted price. I purchased insurance to be able to cancel the reservation, the proof of which is on the bill itself. I cancelled one business day later, and nearly 2 months before the date the room was reserved. I received a case number at the time I called to cancel. Within a few hours of the time I called to cancel, on the same day that I cancelled, the hotel had no record of the reservation, so I know that Expedia actually did cancel the reservation, but they did not cancel our bill.
I'm asking that Expedia please let Visa know that we do not owe this bill.

Please refer to flights booked today, BWI to TLV and ATH to IAD, flights on 3/20/18 and 4/6/18.

1. Your website states that I may cancel flights within 24 hours.

2. I tried to cancel these flights online with no success. Going to my account, there was no "upcoming flights" on the page.

3. I called Expedia, and spoke with your agent, who said she would cancel the flights from ATH to IAD, but that the flights from BWI to TLV had had to be cancelled with the airline.

4. Your agent transferred me to the airline, and I requested the airline to cancel the flights. The airline indicated there would be a charge for this.

5. This is not right. You state that I may cancel within 24 hours. This is within two hours.

6. This email is to confirm that all of the flights booked today will be cancelled with no charges.

7. If you cannot do this, please cancel my account with Expedia.

8. If you have any questions, please call me. [protected].

9. Please confirm that you have cancelled all flights booked today with no charges.

Thank you, Gordon Schaaf

Booked Dream Weaver Inn, Puerta Penasco Mexico. Now the hotel's website says they're closed. Expedia was paid in full and no cancellation allowed. The basically non-English speaking customer service ASSURES me someone will call me in 24-48 hours but the trip for 2 is over the Thanksgiving weekend, next week. Clearly Expedia didn't check with the hotel to see if they were actually taking bookings and it's hard to say who else might be in the same boat. The chance of rebooking at this point are probably nil, but we've already made a ton of plans there. We want Expedia to get us a comparable room, with free parking and that will take dogs (as Dream Weaver said they would) for a comparable price. This is the second major issue I've had with an Expedia booking - the other resulted in us having to take an additional day to get home from a vacation.

October 21 motel 6 in Chico refunded my stay $70.72. Expedia charged me $148.54. confirmation # 0108aaw971. Reason. someone in the room next to me left the bathroom fan on all night long I couldn't sleep, I called the office an nothing happened. so the manager refunded me the last night stay.
the next week I stayed there again an couldn't stay it was so load at 10pm the people up stairs were bouncing an jumping up an down I called the office again an told them I had to leave. I had to find a different hotel. Motel 6 only charge me $194.02 I paid Expedia $404.00 I've not yet received any refund from Expedia. confirmation # 0108aay020

11/14/17-Rude customer service. Chloe, didn't answer my questions. She told me to "call" to get my answers. Then when I asked to speak to a supervisor, she had me on "hold" which was putting the phone down as I could still hear her and the other workers. The supervisor, Abby, was clueless as well and as rude as Chloe. Neither of them were able to answer me and when I asked more questions, she went off something that had nothing to do with my questions.

I booked a flight from Sacramento to Chicago for a work trip. I recently resigned form my company and am now no longer eligible to attend the work conference. As a result I had to cancel my flight. American Airline will provide me a $397 credit but will charge me $200 for a reissue fee. So basically I am only getting $100 back. United will not refund me at all, which I find ridiculous. I paid for the cancellation insurance and am not even able to use it. I am extremely frustrated because I basically wasted money. Out of my almost $500 spent I am getting 1/5 of it back. I enjoy using Expedia however after this incident I am reluctant to use this service again. I would like to see this rectified. I am a single mother trying to survive and it is things like this that make the world a little less enjoyable.

extremely frustrated,
Patrice
[protected]

Please, I am begging you not to book anything through Expedia unless you want to lose all of your money and time.
They are absolutely unreliable and bring sadness only.
If you book with Expedia, they will try to suck as much money as possible and will provide no help, no protection if you need it. Experiences have shown that no one is guaranteed anything and anyone can get into an awkward situation. And if it happens, Expedia will care nothing.
So if you want guarantees and to have more rights, never use travel agencies like Expedia. You better spend some time and do anything on your own, book directly from the airlines or hotels, and you'll always be happy.

- 10/25, 10/26, 11/10
- Itinerary # [protected] & #[protected]
- Booked as round trip from Seattle to Atlanta. Email confirmation not received from the return on either itinerary. Found out from Spirit I would have to get my bags and recheck them for the flight from Baltimore to Atlanta.
- I am requesting a complete refund for this trip. I have had nothing but issues. I have spent more thank 6 hours on the phone with 3 supervisors, customer service and on hold.

Hi,

I hope this email finds you well. I am writing to tell you about a recent terrible experience with Turkish airline.

this is regarding:

passenger name: shafqat Zawar (my mother)

Confirmation number: R8QG8B

initial ticket number: [protected]

Initial flight: actual flight was from LAHORE TO CLEVELAND

flight details: LAHORE TO ISTANBUL (Turkish airline 715 on nov 8th at 6:05 am). then from ISTANBUL TO CANADA (Turkish airline 17 leaving at 3:30 pm). then from CANADA TO CLEVELAND (Turkish airline 8656 nov 8th, 8:45 pm)

Of note, I booked this flight through expedia

regarding the above flight, around 1.5 to 2 weeks before flight departure, I called Turkish airline customer service for any specific requirements for transits in turkey and Canada. I was told a visa would not be required for transits in turkey or Canada as the patient has a US visa and the final destination is in the US

So my mother took her flight on November 8th from Lahore to Istanbul. However, despite issuing her a boarding pass in Istanbul, they did not let her board the flight to Canada because she did not have a Canada visa. so she got stuck in Istanbul.

she ended up missing her initial flight from Istanbul because she wasn't allowed to board. but then she was claimed to be a NO SHOW by Turkish airline. I called expedia to get another flight. I was charged penalty fee of 130$ for a now show and a 65 $ for flight change in addition to insane cost of a new flight I had to get for her directly coming to the US. this ended up being 372$ and the flight she got wasn't even coming to Cleveland. it was ending in new York. all the Cleveland flights had insanely long transit times for instance a 30 hour stay over in Houston.

I want to point out that I called expedia at 7 am and stayed on several phone calls with them till 2 am (for around 20 hours) with phone calls ranging from 1 hour to 3 hours. After several hours on phone with expedia customer service yesterday morning at 9 am, payment was deducted from my account account and a new ticket was made. Expedia confirmed with Turkish airline, I was told was a confirmed flight (which was supposed to leave at 12:15 am US eastern time and 8:15 am Istanbul time)

However, when my mother went to the front desk at Turkish airport to get her ticket and check in, she wasn't able to do so because they kept telling her its a reservation, not a ticket. whereas expedia and Turkish airline kept telling me this new ticket is confirmed.

between 7 am on November 8th US time and 2 am on November 9th US time, I constantly remained on 2 phones with many customer service personnel. I talked to multiple agents, supervisors and helpline. I had to miss an entire day of work because of this.

around 7 pm (10 hoursssssss after the 2nd ticket was purchased), I was told the ticket cannot be issued until the initial flight that my mother was supposed to take actually lands in Cleveland which also happened at 9:22 pm. So my question is why did the supervisor who issued the new ticket at 9 am not tell me that the new ticket will not be issued until initial flight had landed in Cleveland.

after the flight landed in cleveland, she had less than 3 hours to get the ticket issued. I again remained on the phone trying to get the ticket issued. however, it did not happen. 1 hour before the flight, I was told by customer service to switch to another flight. the first flight out was at 3 pm Turkish time (7 am on nov 9th US eastern time). so we purchased that ticket. and finally it was issued at 2 am.

so it took your customer service and altogether a total of 20 hours to issue a new ticket for a flight change despite me having made a payment that many hours ahead of time. it cost me an entire day of work, so much stress on my part and my mothers part. it is insane and ridiculous. and for most of those 18-20 hours, we did not know what was happening and what was wrong. it was a constant stress and torture.

My mom was stranded on an airport where half the people do not understand English. her phone wasn't on roaming so she did not have a telephone connection. the airport internet connection wasn't working for most of the time. and despite paying for the ticket, it took them 18 hours from the purchase to actual issue a ticket.

she was eventually able to take the 3 pm flight from turkey to new York city. it took her 48 hours from her initial to reach US at a destination which isn't even her final destination (which is Cleveland). and we still have to get her another ticket to Cleveland.

eventual ticket she took was E-ticket #, [protected] with the same confirmation number as mentioned above.

I need to point out multiple issues and places where Turkish airline & expedia were at fault

1. Turkish airline customer services told us of no visa requirements for transit in Istanbul or Canada assuming it would not be needed since she had a US visa. this was misinformation. Turkish airiline policies and rules also did not have any mention of that.

2. Turkish airline staff checked her US visa on her passport before they let her depart from the Lahore airport but no-one checked her Canada visa. technically if a patient flying out doesn't have a visa that they may require to complete their journey, they are generally not issued a boarding pass. so she should not have been allowed to leave Lahore airport in the first place. if that would have been the case, we would have switched her flight right then and there. it could have prevented so much stress, trauma and anxiety and such a prolonged torturous experience.

3. It was wrong on your part to have done that. because when she got stuck in Istanbul she faced many challenges. there was a language barrier, she did not have a functional phone, internet at Istanbul airport wasn't working

EXPEDIA's biggest FAULT.
4. we were issued and charged for a new ticket at 9 am yesterday but the reservation could not be ticketed because of a policy that we were not informed about . we put us in a constant state of uncertainty for 18-20 hours hours. she couldn't rest, she couldn't eat, she couldn't sleep because despite paying for a new ticket, no one was issuing us a ticket and despite many phone calls, we were unable to figure out what the issue and hold up was until much later. she kept going to the ticket counter every hour an hour to check what was going on and neither expedia nor turkish airline could tell me what was wrong. she did not have her medications that she needs to take because her medications after the initial 24 hours were in her booked baggage that the airline authorities did not let her access.

5. we were put through the anxiety of almost missing another flight.

6. her initial flight duration was 25 hours to Cleveland and it ended up becoming 48 hours to new York city (she isn't even reaching her final destination right now).

7. she had not taken her medications and now she is on her way to new York city in a dire health state as well.

All of this could have prevented if Turkish airline customer service had given me proper information a few wks ago when I called to ask. or at least if your staff had stopped her before letting her take the flight from Lahore. because it was home, she had a phone, she could have gone home and rested until we had gotten her a new ticket.

It was a very tragic, traumatic and horrible experience. needless to say, I will never book a flight through expedia again.

the most traumatic part of the experience was the uncertainty of what was wrong and why could a new ticket not be issued. she couldn't relax during her time at the airport for even a minute because of misinformation and lack of knowledge at the part of your customer service.

I was told by an expedia agent for a potential refund of 100$. I told him that was a completely unfair amount compared to the extra money I had to spend for this ticket not to mention all the trauma we were put through.

I am emailing to inquire for appropriate compensation (and by this I mean a refund, I don't want expedia dollars because I don't plan to use expedia ever again in my life). keeping in mind that we ended up spending around an extra 600 $ (including her flight to Cleveland) to figure out something that was the fault of your staff and more importantly keeping in mind the extra time and trauma that we were caused because of this experience.

I am waiting to hear from you

If you want further information, I can be reached at [protected]
my account information is: ifrah.[protected]@gmail.com
number associated with account is: [protected]

I arrived for check-in at about 10pm. By 11:15pm I was checking out, while on the phone with expedia requesting a refund because the room was infested with bed bugs. My daughter and I were getting. Bitten every where. I also had to find and pay for another room. The expedia agent was no help at all and I want my $84.60 refunded immediately. This was a huge inconvenience.

Paid for a trip in full to Expedia $3300 in August. They called me to tell me the hotel was cancelling due to natural disaster. They asked what I wanted to do, cancel entire trip & get refund or book a new trip. I asked them to allow me the weekend to think it over & get back to them.
In the mean time they credited back the hotel without my consent to the credit card that was used . That balance had been paid off long ago. I had a balance transfer only on there with a 0% interest rate which I've been making payments on. When they did this it paid off my balance transfer (which I did not want) & now I have no vacation money to book a new vacation. I called them twice yesterday as well as sent an email. Spoke with a manager named John who was going to call me right back when he got to his desk. That never happened. I called again today only to be told to call back in an hour. I don't have the time to make numerous calls to get this settled. They told me to call the credit card company, I did, they told me it was Expedia's prob & they needed to charge it back. I really need the reund as I have booked another vacation using a diff credit card which I'd like to pay off with that refund.

To Whom It May Concern
I called the customer service on 4th Nov. 2017, @ 5:30PN (PST) and talked to EMY and requested to send me an e-ticket (Itinerary # [protected]). I requested because the e-ticket I received through email contains the price of the ticket. This ticket I have purchased for my grand daughter, Chandrika Halder. I paid the money. But, I do not want to know her the price. My request was declined by Ms. Emy. Then I talked to her supervisor, Ms. May, and she told that within 48 hours I will receive an e-ticket, without the price so that I can forward the e-ticket to my grand daughter. But, I did not get any e-ticket without the price tag so far. Al junk mails are coming from the customer service department. One thing I can do is that in future I will think before I purchase any air ticket from Expedia. I am a customer for 30 years. I will also tell my experience to my friends.I might write this in a national newspaper.
Best
Dr. Tapan Kumar Gupta
Tel # [protected]
email:dr.[protected]@gmail.com

My husband and I stayed at Wingate by Wyndham Missoula Airport, Missoula
Oct 28, 2017 - Oct 29, 2017. I would like to request that Expedia refund the cost of our stay in full. We had a horrible experience at this hotel. The people in the room directly above us were pounding and stomping around all night and had a barking dog in their room. At 1am I'd had enough and went downstairs to ask the front desk for assistance. The person at the front desk was named Ian and he was very rude. When I walked up he was on the phone having a casual conversation (not work related). I waited several minutes for him to finish, but finally had to tell him he needed to hang up and deal with a customer who needs help. He did hang up but when I told him the problem he said he would have someone "go up there and listen to see if there was actually any noise." I said again it was actually the room right above ours (we were in room 241). He said that was all he could do. I went up to my floor counted how many rooms from the end of the hall our room was (4 rooms from the end), then I went upstairs and counted four rooms from the end of that hall and the room was 341. I went back downstairs and told Ian at the front desk and he called the room and all he said was "this is a friendly reminder that after 11pm it's quiet time." I said I'm sorry but this doesn't resolve this for me. I got this room to get a good nights sleep and that has been lost. He was very snide and acted like my concerns didn't matter. He angrily told me he wouldn't do anything else for me. I said alright and started walking back to my room and he shouted after me in the most sarcastic tone, "I hope you have a very good night." It was completely unprofessional and rude. In the morning I spoke with the manager and she said she would have refunded my room in full, but since it was booked on Expedia that I had to go through you guys. She said she would contact you with a message as well to let you know about what had happened. Again could you please refund the cost of our room? Here is my Itinerary # [protected]
Thank you,
[removed]
[protected]
[protected]@gmail.com

Dear Expedia
My name is Farhad Khan and I am asking about our Bank Transaction.

I'd very much appreciate your help and advice.

I would like to inform you that someone unknown person make a transaction in expedia center from our bank standard chartered via credit card . On a monthly basis we reception is received bank statement from our bank last few days ago we make a complaint to the bank for this transaction and after review of our complain they send to us this letter in attachment please kindly inform me that who make this Transaction what is the name of that person and where this transaction spend ...

waiting for your response

thank you so much