Menu
Expedia Customer Service Phone, Email, Contacts

Expedia
reviews and complaints

www.expedia.com
www.expedia.com

Learn how the rating is calculated

4.3 8272 Reviews
Verified
The authenticity of the customer service contact information for Expedia has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Expedia complaints 1401

ComplaintsBoard
A
7:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia days inn by wyndham hotel reservation

I was charged and did not stay at the facility.
On 06-15-18, I thought I made a reservation at Days Inn in Goodlettsville Tennessee, by phone. I gave my debit card to guarantee payment but told the cashier I wanted to pay cash upon arrival and to not use my card. I arrived to check in and waited in line 30 minutes while the cashier argued with a woman for over her bill. I left and phoned to cancel.
On 6-18-18, I noticed my account had been debited $126.00. On 6-19-18, I was credited $38.77. I phoned the hotel and a woman told me that they charged me $87.63 for a cancellation fee and some kind of travel commission. I told her that I did not stay at the hotel and I cancelled per policy because I got no service at the front desk. The attendant seemed more concerned with arguing with a woman over her bill than checking me in.

I filed a complaint with the Better Business Bureau and Wyndham Hotels Inc and each stated the hotel since the reservation was made through Expedia I should contact Expedia. I request a refund of $87.63 from Expedia and I think Expedia should stop using this hotel as a business as it is not reputable.

Read full review of Expedia
Hide full review
ComplaintsBoard
L
2:20 pm EDT

Expedia unethical behaviour, dirty hotel/motel

date: July 24, 2018
folio #: [protected], room 210:
i prepaid the room via AARP. when my family (4) and i arrived at the Flamingo Inn Motel-Long Beach the person in charge was: no friendly, barely spoke English where I could understand her, asked what did i need - even after i told her i had a reservation. then was charging me $5.00 for the key to the room I had already paid. I totally refused to pay this '$5.00 key charge'. then told me they did not allow prostitution. there was no 'frige in the room', was smelly, bathroom dirty, driveway and hallway to the rooms also filthy. I was there in Long Beach with my daughter, son-in-law and granddaughter. after i told this woman and another person, that i would be reporting them to google, AARP, she gave me the key to the room. we had driven 17 hours - were tired and regretfully had to spend the night in this horrible hotel. if i could get a refund it would be great -but never again will my family say anything good about this hotel. I also almost had to threaten them so that they would give me a receipt for what i paid for this room.

Read full review of Expedia
Hide full review
ComplaintsBoard
E
8:10 pm EDT

Expedia flight to houston

I was denied my boarding pass at check-in on July 23rd to board a 6:40 am flight to Houston from Atlanta. I arrived to the airport in plenty of time (more than two hours before the flight) and because of the absurdly long line at Spirit, I did not get to the front and speak with a Spirit agent to print my boarding pass until right before 6:00 am. I was told the window of opportunity closed at 5:55 am and that I could not be given my boarding pass. It should have been up to me if I made it to my gate in time, and from 6:00 to 6:40, there would have been a chance for me to make it. Spirit should not have made that decision for me before I could even get through TSA and to my gate. Unacceptable. I should have been given my boarding pass. I was offered the next flight that was not until the following morning out to Houston. I expressed to the agent that I had an appointment with the Spanish consulate that afternoon that could not be rescheduled. She did not provide any additional help. I had to book a flight through another airline. Will not fly Spirit every again. I am hoping that Expedia can reimburse me or offer me anything for this major inconvenience.

Read full review of Expedia
Hide full review
ComplaintsBoard
G
10:52 pm EDT

Expedia thrifty car rental

Horn on vehicle not working had to go to dealership on Thursday, July 19, 2018 to have problem resolved
Inside vehicle not clean
Car keyed up on Driver's side
Remote start button not working doors not locking and have to wait 10 minutes before the car starts
Not accelerating when pressing the gas all the way down
Not tuned up
How can we resolve these issues?

Read full review of Expedia
Hide full review
ComplaintsBoard
N
10:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia tiquetes aereos

Expedia en Febrero del 2018 nos vendió 3 tiquetes para el 10 de Junio de Barcelona a Athenas, saliendo a las 1:30 am y llegando a las 5:00 am a Athenas por lo tanto compramos 3 tiquetes para ese día a las 8:00 a Mykonos y cuadramos todo nuestro itinerario según ese fecha
El 7 de Junio nos llega un mail, confirmando que ese vuelo está confirmado, por lo nos dirigimos al aeropuerto pagando un taxi desde Sitges por un costo de €100 y llegamos y nos encontramos que ese vuelo no opera hace muchos meses atrás, lo que hicieron es trasladar nuestra reservas al vuelo de las 11:00 pero jamas nos avisaron, por lo que perdimos el vuelo que habíamos comprado para las 8:00 y nos tocó comprar otros, terminamos llegando muy tarde a Mykonos perdiendo todo el día y todo lo que teníamos planeado hacer, además que nos tocó quedarnos en el aeropuerto 10 horas para tomar ese ese vuelo
Realmente nos afecto demasiado porque tuvimos que hacer gastos que no teníamos presupuestados afectando nuestra economía
Nos hemos comunicado a através de la página de Expedia .com en hacer contacto y no nos responden, llamamos telefónicamente y su respuesta es " lo sentimos" no podemos hacer nada
Realmente, está no es una respuesta, ellos deben responder ante la falta de responsabilidad de vender y confirmar un vuelo que no opera
Necesitamos que porfavor nos ayuden cómo solucionar este gravísimo inconveniente, ellos son responsables de su error
Gracias
Germán Rivera, Natalia Cajiao
Mail [protected]@yahoo.com

Read full review of Expedia
View 0 more photos
Hide full review
ComplaintsBoard
L
1:02 pm EDT

Expedia trying to cancel a flight

A simple flight cancellation took 40 minutes on the phone last night because the agent was too god-damn stupid to do it — he was either a [censored] or had not received adequate training. I had to speak with the manager whose accent I could hardly understand. They said they would sent me a confirmation e-mail saying I had cancelled, which I would use for the insurance claim. They did not, and I had to call the next morning to get this sent. I will never, ever use expedia again.

Read full review of Expedia and 2 comments
Hide full review
2 comments
Add a comment
W
W
Williejo0830
Flower Mound, US
Jul 29, 2018 9:50 pm EDT

Most incompetent and non responsive travel agent I have ever encountered. Do NOT recommend at all as when they mess up, they are NOT responsive.

W
W
Williejo0830
Flower Mound, US
Jul 29, 2018 9:49 pm EDT

You are lucky, our changes took over an hour and three of the Expedia [censored]s on the phone.

ComplaintsBoard
K
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia flight complaint - itin: [protected] - case id : [req:s-[protected]]

To whom it may concern,

Please see below my story with expedia customer service:

On Saturday 7th July i was looking for hotel in Zante on Expedia website, after i found a nice hotel i wanted to book a flight as well, however your website was showing an error, therefore i decided to call a travel agent, who after an hour conversation booked me flights and hotel separately. During the conversation i was under impression that the agent just wants my money as he was rushing and wasn't happy with my questions about the transfers etc.

At that time, i was not aware of the issue as yet, so on Monday 9th July i thought i'll look for taxi to the hotel from the airport, so i have everything ready for my holiday.

That's when I've realised that the airport is on a different island to the hotel!

I called straight back to complain why i was not informed that the airport is on a different island and was promised that someone will call me / contact me in 48h.

I called again on Tuesday or Wednesday to chase as well, so eventually Expedia sent me an email advising that I have to wait another 72h.

On Thursday 12th July i have received email from Expedia that it was not their agents fault.

On Friday 13th July I called back and both: the agent and his manager told me that I am right and I should've been informed about the airport being on the other island, therefore he will request at least £200 for my transfers between the airport and hotel and some other reimbursements.

On Sunday 15th July, I've received a call about 10pm from a lady that was very abrupt at the begging of the conversation. She was trying to basically get rid of me and offered me £25 voucher or cash. After another maybe 15 min talking to her and explaining the whole situation, she then offered £50 and after a while she confirmed that I am right and she would also not be happy with this outcome and offered me £100.
At this point I was so disappointed and tired and I said to her that i need to speak to my husband, who in fact is not aware of the situation yet, as i did not want to stress him out. It was enough that i have been going through the sleepless nights and a lot of stress as i spent a lot of money for the holiday. I've explained to this lady that my husband and i are working hard all year long and we save money just to go on nice holiday once a year and now our holiday are completely spoiled. I have also informed her that I've requested a copy of the call via email and i still did not have a any response, so she mentioned that she will request this for me. Also, I said that I will not settle for what Expedia is offering me.

She then informed me that she will ask someone to call me back in 24h as she believes that I am right and should have what I want.

On Monday 16th July someone called me during my working hours. I've asked for the call to be made at 8pm as I couldn't speak at work and also line was breaking a lot and i couldn't hear much.

On 8pm Monday 16th July I've received the call and even though i was initially adviced that hotel cannot be cancelled, I was advised that they can now cancel the hotel. I then said, I want Expedia to cancel the flight as well as I've booked the flight through Expedia and not myself. The agent said it will not be possible and I have to call or write to the flights providers myself. Obviously I do not want to spend anymore money on making calls, stressing myself again as i am already completely drained out about the whole situation etc.

The agent then told me to give Expedia a call back and let them know what I want, as i of course had to speak to mu husband about the whole situation.

After i had a chat with my husband I called back on 17th July at 8pm.

I've spent 1h17min just to go through the same things over and over again (please bear in mind that every time i called i spent at least an hour each time, as i spoke to different people at each time). I have been talking to a floor supervisor and his name was Lavish. I must say that he was very rude and I got very upset when i was talking to him. He informed me that they cannot cancel the flight and they can cancel hotel only and give me £100.

I then tried to explain once again on what had happened and i feel very disappointed of the way i am treated by Expedia.

I've informed him that i would like to to come to a settlement agreement and I am happy if Expedia will organise my transfers or give me £200, I can then keep the hotel and flights.

I was then straight informed that they cannot do that.

I then asked to speak to the floor supervisors line manager as i know the floor supervisor cannot make such decisions but I was refused the conversation as apparently it is against their protocol? I just couldn't believe it that i was refused a conversation with floor supervisor's Manager.

I've asked the agent to make notes of our conversation and my requirements and he adviced me that he will once again put the complaint forward to the backup team and I will be contacted in the next 24h. He had also told me that he will request a copy of the call for me.

On 19th July at 18:37 I've had a missed call from Expedia that i couldn't even answer as it was just one second call, following with email at 18:45 that they have placed a request for the call recording and this is under process. However i was informed that the turn around time for the team to get back to me with an update is up to 30 days!

Today is 21st July and i still have not received a call from Expedia in regards to my demand. I feel very depressed / stressed about the whole situation and the way i am being treated by Expedia. I will probably pay for all the phone calls that i've made so far over £100.
I cannot believe that Expedia does not want to take a responsibility for their actions.

I have told few agents, that i want to settle and i only asked if Expedia will cover my transfers from the airport to the hotel and back, which it will cost me approx £200. I was also refused that, so i thought I'll still give Expedia a chance before i will go and make this complaint public or contact ABTA or AOL or newspapers and most definitely i am thinking of making a legal complaint. I decided to write the story here and make another query and come to an agreement that will work for both Expedia and myself.

At the time when i was booking my holiday with Expedia's travel agent i was not advised that the airport is on a different island. When he was trying to book a package he did tell me that the Athens airport was 4h drive and i said that it is too far and it will cost me a lot of money to get to the hotel, so why would i go for Zakynthos airport if i knew that the airport was on a different island and it will take me approx 5h to get to the hotel as i have to get a taxi, ferry and taxi again to get to the hotel.

In fact when he was checking the flights from London to Zakynthos I've asked several times about the transfers from Zakynthos to the hotel and then i was informed by the agent that the hotel is very close to the airport and it will only cost me approx 40 euros one way by taxi, I've asked again if that's correct and again he confirmed that the airport is close to the hotel but he never mentioned that it's on two desperate lands.

If i suggested Rome airport, wouldn't the travel agent tell me that it is in a different country?

I am very hopeful that Expedia will come back to me with a positive response and my issue will be resolved in the nest 48h.

Thanking you in advance and looking forward to hearing from you.

Kind Regards

Kinga Boruc

Read full review of Expedia
Hide full review
ComplaintsBoard
R
7:46 am EDT

Expedia allianz insurance

Please stop doing business with these crooks. I purchased cancelation insurance but couldn't use it. When I cancel a flight I expect to use it. They denied it.
When a customer buys cancelation insurance, they expect to use what they have purchased.

Why don't you find an insurance company that honors the policy and not on the approval of them.

I blame expedia for doing business with these crooks and putting this on your customers.

Rae

Read full review of Expedia
Hide full review
ComplaintsBoard
J
9:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia arrived in mexico with no room

My wife and I booked an all-inclusive trip to Mexico through Expedia with two other couples. When we arrived, my wife and I did not have a room booked. I ended up paying the resort an extra $1000 for a room (even though we already paid Expedia), and assumed that we could easily correct this issue when we returned home. WRONG!

Expedia owes me $1000, but after six weeks, a dozen emails, and several phone calls... still nothing. Expedia says that they did not make a mistake, so won't reimburse me. Question? Doesn't all-inclusive, double-occupancy mean that a room is included? I tried to explain that logic, but Expedia's Customer Service seem to be trained to play "dumb".

Read full review of Expedia
Hide full review
ComplaintsBoard
L
7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia service communication

I just got off the phone with my destination of choice. They told me that they didn't not have a good card information nor my phone number to call to get correct information. They also informed me that they would have cancelled my reservation tomorrow morning because of this. Now I know that I definitely put in my phone number AND also th at my card would not be verified until I got there which was stated on your website when I was making the reservation in which my card would have been fine. I also got an all good to go email from you people yesterday with my reservation number as well. IF this is how you do business shame on you. This was my first and last time I will use your services. I would rather call every motel, hotel, campgrounds, cottages, and bed and breakfasts then use your service.

Read full review of Expedia
Hide full review
ComplaintsBoard
L
1:43 pm EDT

Expedia customer service

I have been trying to contact Expedia via phone for over an hour in regards to my cruise which is tomorrow. NONE of the phone numbers provided on the website are working. Furthermore, because I booked through Expedia I cannot make changes directly through the cruise line.
Booking though Expedia was supposed to be more efficient and less of a hassle. Instead I'm having to jump through hoops for minimal support the DAY BEFORE embarkation. I'm also at risk for having to incur additional fees because I cannot get through.
We have attempted to call from 3 cell phones as well as a landline phone for an approximate total of 30 attempts and 10 Expedia numbers (and counting). When calling the line is dead, no dial tone, operator, automated voice service, ring etc. I have also emailed and attempted to contact via the online chat option but have not yet received a response.
So much for a "travel agent" experience. I could not be more upset. I will never use this terrible service again!

Read full review of Expedia
Hide full review
ComplaintsBoard
A
3:08 am EDT

Expedia I have to pay for expedia system problem.

I tried booking on expedia around 7 July 2018.
I summitted my card details, then didn't receive any email of confirmation. I waited for few days and checked my email and my credit card again & again. Nothing from Expedia.

Thus, I made other booking on different hotel.

On 13th July 2018, I received sms from the hotel. (Yet, still no confirmation email from Expedia)

I called Expedia Malaysia, the customer service Sarah answered my call. She said maybe it was due to System upgrading, that is why no email sent to me. (She then said i should call them after i didn't receive any email. I said the standard procedure is after booking done, within minutes we will get the confirmation email. And i been checking and confirmed no email at all from Expedia.)

Now, i have to bear the loss due to Expedia system.
I only get 50% refund from the hotel and not any compensation from Expedia.
I felt it is very unfair for me.
I did nothing wrong.
If the system is not stable, please don't take any order !

Read full review of Expedia
Hide full review
ComplaintsBoard
D
6:42 pm EDT

Expedia booking not valid, no refund

I have booked throgh Expedia a Hotel in St. Petersburg, Russia (25-28 June, 2018). One day bevor check in I have asked in the Hotel, whether all is OK with my booking, the Hotel has stated, that my booking is not valid because of overbooking and I should search for another hotel.

I have asked expedia to refund my booking.

Expedia tald me, that the Hotel has refused my request for refund. It is not true: I have asked in Hotel, and the Hotel has written me, that the Hotel does not want my money.

I will contact police in US and Russia, because either expedia or the Hotel lies me and want to keep my money.

Read full review of Expedia
Hide full review
ComplaintsBoard
L
9:14 am EDT

Expedia refunding

I have spoken to 2 agents here already. I have explained to them my experience with the hotel my family, friend and I stayed in on July 1st, 2018. I have several cases on this, with days inn customer care, wyndham corporate and better business bureau. Only Wyndham replied stating that my refund through expedia can only be given to me at their own discretion. I am not sure how to go about doing that when the agents i spoke to said that they will not refund since the days inn at 5657 victoria Avenue, niagara falls was saying they will not refund me the transaction they have applied to my credit card. I called manager myself until he finally calls me back. All he did was apologize for what happen. Nothing was resolve, so i had to escalate it and went through better business bureau. Now, refunding me should be in a pending status since I still yet to hear from Days inn customer care and better business bureau. I am on the verge of getting law assistance on this just because what happened to us on that day was unjustified. Our room was at the courtyard, very end beside a rail stairway. We were accused on letting our kids run around and that we were being disruptive and no staff came to me or even the security guard spoke to me directly on any matter. A friend of mine tried to tell the security guard to check our room for proof that our children were sleeping, but he refuses to listen. I am the paying customer and was not aware of the complaint until my friend had to fill me in. I was hoping to speak to a manager on that night but he was not available, although the staff strictly told us to leave, along with the police that they called, as i was trying to explain that our kids were sleeping and that we are not letting them run around. Though, I was never heard at all, stopped me from talking basically states that it is what is type of situation. It was the most embarrassing, stressful, demeaning, and i can never forget the worst experience. We had to wake our kids up who were 2, 3, 15 and 16 to get up and not even get ready, because we had to leave the property right away. Travel back to Toronto at midnight along with the traffic from the canada day event. If this is not valid enough to get my refund, i will get legal support. This is too stressful, my charges on my credit card through expedia and the hotel equals to over $1000 dollars. So it not a small amount. I hope i get an answer from your company to get this resolve immediately.

Read full review of Expedia
Hide full review
ComplaintsBoard
F
7:04 pm EDT

Expedia customer service

I am so upset with their costumer service. I must called 10 times today and I was on the phone over 1 hour each time. I had to explain the something 5-6 times and they will never correct. I also talked to many supervisors and they all gave different information. I have been using Expedia for many years but after this experience I will never use them again.

Read full review of Expedia
Hide full review
ComplaintsBoard
U
6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia website error

Hello,

I was booking my hotel online for my stay in Easter Island from July 20th to 27th I had selected the dates and all my information and click proceed to payment. When I proceeded with my payment it changed my dates to the current date and process my payment based on the current date not on the date I had selected. The hotel is not able to refund my money. Please review - 8 Jul - (Itinerary # [protected]) and consider refunding my money.

Thanks

Uriah Wolf

Read full review of Expedia
Hide full review
ComplaintsBoard
B
10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia website... booking... customer service

I have used Expedia several times in the past without fault. However today was very frustrating & I promise never to use them ever again. I tried to book a flight for 3 passengers round trip. Once I hit the button to complete, I received a message "Sorry, we weren't able to complete your booking, please wait a few moments & try again"... which is exactly what I did. Gave it a few moments & I tried again. Twice.
I checked my bank account & Delta placed a hold on my money, $438.60 ... the 3 times that I tried!
I called Expedia & was told the flights might be sold out or Delta is checking their inventory. Here is my issue—— EXPEDIA has enough money to update their website to show something to the effect of "we aren't able to book your flight, please search another flight or contact customer service". So now, I am told that funds will be held for 3 days which $1315 of my money is held for 3 days. I asked for a supervisor. Expressed how inconvenient this is, how Expedia should have a better process & how upset I was; for her to tell me that basically she will disconnect the call because it wasn't anything else she could do. I will never use Expedia & I will surely pass the message

Read full review of Expedia
Hide full review
ComplaintsBoard
L
10:34 am EDT

Expedia flight voucher

I talked to four different people with Expedia, who all told me VERY different things. I booked a bundle deal with flight and hotel included. I canceled because the place we were going wasn't safe. When I canceled, I was told I can use my voucher for anything as long as it was with my airline; Delta. I went to go book a new bundle and was told that I cannot use my voucher towards a bundle. So the bundle deal before my voucher was $1, 800. I have to do everything separate because you can't use voucher towards bundle deal so just for hotel my new cost is $2, 100. HOW DOES THAT MAKE SENSE? I asked for fine print that says I can't use my voucher towards the new flight in the bundle deal and the supervisor says its not their policy its the flight. She continues on and says its Expedia's policy. I again ask for the fine print. She types up an email. I asked again "Where is it in the terms and conditions?" Again, I asked the supervisor this. She says and I quote "It is not in the terms and conditions." THEN HOW IS THIS ALLOWED! I understand I can't use the voucher towards the hotel portion of the bundle deal. But why can't I use the voucher towards the flight portion of the bundle deal? NO SENSE! My questions were not answered. I will NEVER EVER use Expedia again.

Read full review of Expedia
Hide full review
ComplaintsBoard
R
8:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia hotel reservation

Hi I am confused about where to go whit this issue .I make a reservation with you for a room (holiday in Express ) south padre island and we have problems with are room literally eat be bed bugs .they make a lot of excuses first they said da happens a lot which I don't think help them and after. they said its nothing they can do because I pay you (expidea) they are taking advantage of da I think we deserve the same and dosen't matter where we book

Read full review of Expedia
Hide full review
ComplaintsBoard
D
6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia had to cancel this reservation made on sunday july 1, 2018 due to my second party sickness

Was scheduled to stay at embassy suites monterey bay 7/3/18 - through 7/6/18 my iteinerary # [protected] for this reservation through expedia second party guest traveling from las vegas became that I picked-up at the airport fell ill from the flight and I try to cancel this reservation on 7/3/18 tried calling the hotel directly at [protected] for almost one hour from 3:30 p.M. Until 4:00 p.M. However never got through to speak with anyone on the my phone call, I find it very strange that in middle of the day no phones were answer? I tried to call your corporate office and register a complaint however the individual I was talking with hung-up the phone while we were still talking. I'm very disturbed by embassy suites monterey seaside, ca reaction to my wanting to cancel this reservation, and intend to contact your corporate office after the holiday if I do not get the proper response to this cancellation.

Read full review of Expedia
Hide full review

About Expedia

Expedia is a leading online travel agency that offers a wide range of travel services to customers across the globe. The company was founded in 1996 and has since grown to become one of the most trusted and reliable travel booking platforms in the world.

With Expedia, customers can book flights, hotels, rental cars, cruises, vacation packages, and activities all in one place. The platform offers a user-friendly interface that makes it easy for customers to search and compare prices, read reviews, and make bookings.

Expedia has partnerships with thousands of airlines, hotels, and other travel providers, which allows the platform to offer competitive prices and a wide range of options to customers. The company also offers a loyalty program called Expedia Rewards, which allows customers to earn points on their bookings that can be redeemed for discounts on future bookings.

In addition to its online platform, Expedia also has a mobile app that allows customers to book travel on the go. The app offers all the same features as the website, including the ability to search and compare prices, read reviews, and make bookings.

Overall, Expedia is a trusted and reliable travel booking platform that offers a wide range of travel services to customers across the globe. With its user-friendly interface, competitive prices, and extensive partnerships with travel providers, Expedia is a top choice for anyone looking to book travel online.

Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.
How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia
How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

Overview of Expedia complaint handling

Expedia reviews first appeared on Complaints Board on Nov 14, 2006. The latest review Recent motel stay was posted on Apr 4, 2024. The latest complaint From a very frustrated and disappointed individual, who had booked a trip to Key West, ******* on February 14, 2022 to * was resolved on Mar 03, 2024. Expedia has an average consumer rating of 1 stars from 8272 reviews. Expedia has resolved 108 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.2
8414 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Expedia contacts

  2. Expedia phone numbers
    +1 (866) 310-5768
    +1 (866) 310-5768
    Click up if you have successfully reached Expedia by calling +1 (866) 310-5768 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (866) 310-5768 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 310-5768 phone number
    United States
    +1 (800) 469-1793
    +1 (800) 469-1793
    Click up if you have successfully reached Expedia by calling +1 (800) 469-1793 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 469-1793 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 469-1793 phone number
    Canada
    +1 (866) 348-7330
    +1 (866) 348-7330
    Click up if you have successfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (866) 348-7330 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (866) 348-7330 phone number
    Belgium
    +1 (800) 563-0600
    +1 (800) 563-0600
    Click up if you have successfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (800) 563-0600 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (800) 563-0600 phone number
    Mexico
    +1 (404) 728-8787
    +1 (404) 728-8787
    Click up if you have successfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (404) 728-8787 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (404) 728-8787 phone number
    USA & International
    +44 203 024 8211
    +44 203 024 8211
    Click up if you have successfully reached Expedia by calling +44 203 024 8211 phone number 17 17 users reported that they have successfully reached Expedia by calling +44 203 024 8211 phone number Click up if you have UNsuccessfully reached Expedia by calling +44 203 024 8211 phone number 29 29 users reported that they have UNsuccessfully reached Expedia by calling +44 203 024 8211 phone number
    United Kingdom
    +61 280 662 745
    +61 280 662 745
    Click up if you have successfully reached Expedia by calling +61 280 662 745 phone number 11 11 users reported that they have successfully reached Expedia by calling +61 280 662 745 phone number Click up if you have UNsuccessfully reached Expedia by calling +61 280 662 745 phone number 21 21 users reported that they have UNsuccessfully reached Expedia by calling +61 280 662 745 phone number
    Australia
    +64 99 131 849
    +64 99 131 849
    Click up if you have successfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have successfully reached Expedia by calling +64 99 131 849 phone number Click up if you have UNsuccessfully reached Expedia by calling +64 99 131 849 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +64 99 131 849 phone number
    New Zealand
    +43 120 609 1038
    +43 120 609 1038
    Click up if you have successfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have successfully reached Expedia by calling +43 120 609 1038 phone number Click up if you have UNsuccessfully reached Expedia by calling +43 120 609 1038 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +43 120 609 1038 phone number
    Austria
    +45 43 682 060
    +45 43 682 060
    Click up if you have successfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have successfully reached Expedia by calling +45 43 682 060 phone number Click up if you have UNsuccessfully reached Expedia by calling +45 43 682 060 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +45 43 682 060 phone number
    Denmark
    +358 972 519 837
    +358 972 519 837
    Click up if you have successfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have successfully reached Expedia by calling +358 972 519 837 phone number Click up if you have UNsuccessfully reached Expedia by calling +358 972 519 837 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +358 972 519 837 phone number
    Finland
    +33 157 324 986
    +33 157 324 986
    Click up if you have successfully reached Expedia by calling +33 157 324 986 phone number 0 0 users reported that they have successfully reached Expedia by calling +33 157 324 986 phone number Click up if you have UNsuccessfully reached Expedia by calling +33 157 324 986 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +33 157 324 986 phone number
    France
    +49 69 945 192 320
    +49 69 945 192 320
    Click up if you have successfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have successfully reached Expedia by calling +49 69 945 192 320 phone number Click up if you have UNsuccessfully reached Expedia by calling +49 69 945 192 320 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +49 69 945 192 320 phone number
    Germany
    +353 15 245 005
    +353 15 245 005
    Click up if you have successfully reached Expedia by calling +353 15 245 005 phone number 14 14 users reported that they have successfully reached Expedia by calling +353 15 245 005 phone number Click up if you have UNsuccessfully reached Expedia by calling +353 15 245 005 phone number 8 8 users reported that they have UNsuccessfully reached Expedia by calling +353 15 245 005 phone number
    27%
    Confidence score
    Ireland
    +39 291 483 700
    +39 291 483 700
    Click up if you have successfully reached Expedia by calling +39 291 483 700 phone number 4 4 users reported that they have successfully reached Expedia by calling +39 291 483 700 phone number Click up if you have UNsuccessfully reached Expedia by calling +39 291 483 700 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +39 291 483 700 phone number
    60%
    Confidence score
    Italy
    +31 202 008 459
    +31 202 008 459
    Click up if you have successfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have successfully reached Expedia by calling +31 202 008 459 phone number Click up if you have UNsuccessfully reached Expedia by calling +31 202 008 459 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +31 202 008 459 phone number
    Netherlands
    +47 24 159 914
    +47 24 159 914
    Click up if you have successfully reached Expedia by calling +47 24 159 914 phone number 1 1 users reported that they have successfully reached Expedia by calling +47 24 159 914 phone number Click up if you have UNsuccessfully reached Expedia by calling +47 24 159 914 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +47 24 159 914 phone number
    100%
    Confidence score
    Norway
    +34 912 757 314
    +34 912 757 314
    Click up if you have successfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have successfully reached Expedia by calling +34 912 757 314 phone number Click up if you have UNsuccessfully reached Expedia by calling +34 912 757 314 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +34 912 757 314 phone number
    Spain
    +46 851 761 378
    +46 851 761 378
    Click up if you have successfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have successfully reached Expedia by calling +46 851 761 378 phone number Click up if you have UNsuccessfully reached Expedia by calling +46 851 761 378 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +46 851 761 378 phone number
    Sweden
    +41 445 112 000
    +41 445 112 000
    Click up if you have successfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have successfully reached Expedia by calling +41 445 112 000 phone number Click up if you have UNsuccessfully reached Expedia by calling +41 445 112 000 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +41 445 112 000 phone number
    Switzerland
    +86 400 990 1463
    +86 400 990 1463
    Click up if you have successfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have successfully reached Expedia by calling +86 400 990 1463 phone number Click up if you have UNsuccessfully reached Expedia by calling +86 400 990 1463 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +86 400 990 1463 phone number
    China
    +852 30 774 857
    +852 30 774 857
    Click up if you have successfully reached Expedia by calling +852 30 774 857 phone number 2 2 users reported that they have successfully reached Expedia by calling +852 30 774 857 phone number Click up if you have UNsuccessfully reached Expedia by calling +852 30 774 857 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +852 30 774 857 phone number
    33%
    Confidence score
    Hong Kong
    +91 124 487 3888
    +91 124 487 3888
    Click up if you have successfully reached Expedia by calling +91 124 487 3888 phone number 3 3 users reported that they have successfully reached Expedia by calling +91 124 487 3888 phone number Click up if you have UNsuccessfully reached Expedia by calling +91 124 487 3888 phone number 2 2 users reported that they have UNsuccessfully reached Expedia by calling +91 124 487 3888 phone number
    20%
    Confidence score
    India
    +81 363 628 013
    +81 363 628 013
    Click up if you have successfully reached Expedia by calling +81 363 628 013 phone number 5 5 users reported that they have successfully reached Expedia by calling +81 363 628 013 phone number Click up if you have UNsuccessfully reached Expedia by calling +81 363 628 013 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +81 363 628 013 phone number
    100%
    Confidence score
    Japan
    +60 377 249 556
    +60 377 249 556
    Click up if you have successfully reached Expedia by calling +60 377 249 556 phone number 12 12 users reported that they have successfully reached Expedia by calling +60 377 249 556 phone number Click up if you have UNsuccessfully reached Expedia by calling +60 377 249 556 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +60 377 249 556 phone number
    100%
    Confidence score
    Malaysia
    +65 64 155 555
    +65 64 155 555
    Click up if you have successfully reached Expedia by calling +65 64 155 555 phone number 2 2 users reported that they have successfully reached Expedia by calling +65 64 155 555 phone number Click up if you have UNsuccessfully reached Expedia by calling +65 64 155 555 phone number 1 1 users reported that they have UNsuccessfully reached Expedia by calling +65 64 155 555 phone number
    33%
    Confidence score
    Singapore
    +886 277 438 472
    +886 277 438 472
    Click up if you have successfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have successfully reached Expedia by calling +886 277 438 472 phone number Click up if you have UNsuccessfully reached Expedia by calling +886 277 438 472 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +886 277 438 472 phone number
    Taiwan
    +66 27 873 383
    +66 27 873 383
    Click up if you have successfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have successfully reached Expedia by calling +66 27 873 383 phone number Click up if you have UNsuccessfully reached Expedia by calling +66 27 873 383 phone number 6 6 users reported that they have UNsuccessfully reached Expedia by calling +66 27 873 383 phone number
    Thailand
    +54 19 493 334 949
    +54 19 493 334 949
    Click up if you have successfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have successfully reached Expedia by calling +54 19 493 334 949 phone number Click up if you have UNsuccessfully reached Expedia by calling +54 19 493 334 949 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +54 19 493 334 949 phone number
    Argentina
    +55 19 493 334 964
    +55 19 493 334 964
    Click up if you have successfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have successfully reached Expedia by calling +55 19 493 334 964 phone number Click up if you have UNsuccessfully reached Expedia by calling +55 19 493 334 964 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +55 19 493 334 964 phone number
    Brazil
    +44 20 7019 2937
    +44 20 7019 2937
    Click up if you have successfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have successfully reached Expedia by calling +44 20 7019 2937 phone number Click up if you have UNsuccessfully reached Expedia by calling +44 20 7019 2937 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +44 20 7019 2937 phone number
    Pr Manager
    +1 (604) 235-6812
    +1 (604) 235-6812
    Click up if you have successfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (604) 235-6812 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (604) 235-6812 phone number
    +1 (416) 202-8736
    +1 (416) 202-8736
    Click up if you have successfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (416) 202-8736 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (416) 202-8736 phone number
    Pr Manager
    +1 (917) 332-5039
    +1 (917) 332-5039
    Click up if you have successfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (917) 332-5039 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (917) 332-5039 phone number
    Vice President Finance
    +1 (613) 780-1386
    +1 (613) 780-1386
    Click up if you have successfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have successfully reached Expedia by calling +1 (613) 780-1386 phone number Click up if you have UNsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number 0 0 users reported that they have UNsuccessfully reached Expedia by calling +1 (613) 780-1386 phone number
    More phone numbers
  3. Expedia emails
  4. Expedia headquarters
    333 108th Avenue NE, Bellevue, Washington, 98004, United States
  5. Expedia social media
Expedia Category
Expedia is related to the Travel Agencies and Tour Operators category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.