Eureka Forbes
Reviews and Complaints

Gusy, EF has outsoured there after sales service so really it depends upon there service partner, it also depends upon where you are living . i n South India its good

After sale service of Eureka Forbes is very poor. People should no purchase its product

thanks a lot dear friends.. i was planning to a vaccume cleaner for our khadim's showroom and home. now after knowing the hell like service of the company i would certainly not go for it.. your words will prevent many people to fall into the rattrap of these fobers...

HI,

I completely agree with the complaints above, had issues with wet and dry vaccume cleaner ..its 14 months old now ...have already burst the motor ...I am 200% sure the machine was only used as suggested by the company. Ok now the customer service part is where they suck a lot than their products quality... I have to call them for 5 days in a row and keep them reminding about their delay...and the girl on the other side keeps saying I am so sorry sir and I will take action and send sombody...this annoyed me a lot as I deserve to be annoyed at this stage. Atlast a guy came and said that I have to pay 2850 RS for the motor and service charge is 250 RS ...are they joking ...i just threw the unit out of my doors in front of them and asked them to leave my premisis. My next street mototr rewinding guy requested me and rewinded the motor for 300 RS ...and wow he fixed it ...working fine since this only took 5 hours for him. DOnt ever fall in that AMC gimmicks when you buy this cleaner its easy to fix yourself. or a motor rewinding shop can do it for u ...10 times cheaper...be warned when buying from eureka forbes... for eureka forbes refference its complaint number is [protected] now they will know the customer.

Hi everybody i am going to buy an vaccum cleaner of eureka forbes but somebody is saying that it makes many complaints can any one sujest to buy a vaccum cleaner

People be careful before buying Eureko forbes

They are very good in Marketing but that is worthless product

Storngly agree all the reviews Their sales peple are talking very arugent and commanding the peple to buy thier product.One person in coimbatore He is Kumar -Head of customer response that fellow came and give the demo, He is head of that customer responce and talking like Bull ### .

In website they have mention free demo for Euroko forbes .but they are forcing to buying on the same day.

They are very good in Marketing, so be careful and the product cost so high as compare to other product .

Coimbatore people be care full .

thanks dear frnds for giving such valuable info abt this company if not many of innocent customer s would have suffered because of their negligence act and rude behavior

I bought a vaccum cleaner during July 06. After three years the motor got spoiled and the repairing expenses
are very high. As the cleaner was used sparingly the item should not have got spoiled so soon. That means the quality is very bad.

I m also having problem with this so i got mad and i hit it with ax, now i m happy with regular water

I am having an Annual Maintenance Contract, with M/s Khushi Enterprises, Bajaj Nagar, Nagpur, an Authorised Agency of M/s Eureka Forbes Ltd, for the AQUAGAURD Water Purifier.
My Appliance has developed some functional problem since 29.11.09, I have been complaining to Agency repeatedly, but they are bothering to attend the complaint.
Now, they have even stopped responding to my Telephone call. My AMC is still valid.

We are requesting you to come to our home to surve aquaguard as it has been purchased since 1years 4 months. We have already made a call to the company about but no response is found.
I hope you will act upon my request.
Product purchase bill no of my is:
Ms. Tilak raj
Bahadurpur, hashiarpur
Date: june 6, 08
Bill no: 2802
My mobile no: [protected]

I purchased one RO water filter Forbes make for which i was assured service from Eureka Forbes Nagpur. With in one year the Power supply unit failed in the month of May [hottest part of summer]. The unit was replaced after a number of trials by the service engineer. After fifteen months of this replacement the power supply failed again, which was replaced but then the entire filter was damaged.

1. The over flow water which earlier used to stop periodically now does not stop.
2. The water earlier used to flow smoothly now flows with a jerk and noise.
3. The water leaks from all over keeping the surrounding of the filter wet and unhygienic.
4. The service engineers are now avoiding visiting and giving service.

I made AMC for Water Purifier (Aquaguard Classic) for the period 26/04/09 to 27/04/2010 paying Rs.950/- with the Service Centre, Badamtala, Burdwan (code 2646) under Kolkata juridiction. But no body visited my house on behalf of yours after the contract inspite my call over Phone for repairing & service of my purifier. Machine is not working and not getting water for last ten days. My customer code [protected]. Contract receipt No. [protected] dated 26/04/09. I shall be obliged if you kindly look into the matter and them accordingly. My Tel. No. [protected]. Mob. [protected]. Burdwan; Khudirampally; Bahirsarbamangala (W) 713101 . emil address: babul_moin54@rediffmail.com

No Service Back up. Dealer in Fardibad, Legend Service Center is the worst service provider.

Water quality in Fardiabad is worst in India and on the top of that Eureka Forbes has appointed Legent Service as their service center.

They do not pick up the phone so there is no point giving the service either. Try their service center no : [protected].

Get the Lucky coupon in case you are successful :-)

After buying RO system, we are still dependent on Mineral water bottles.

I will throw away this system and planning to buy KENT.

Is any body from Eureka Forbes hearing ?

Sanjay

I have the problem in Eureka Ro system. They checked TDS level of my home i.e 560 TDS & suggested me the machine which is will minimize 90% of the water level means the water level will be approx 60 TDS. now since last 5 month the water level has gone below 25 TDS & which is much harmful to the body . Many times i complaint to the authority to solve the issue but no progress in the case so now i am planning to Sue the company so please help me or update me in the concern case.
Jayesh Vyas ([protected]) Email id :-jayesh_vyas@yahoo.com

Sir,
I brought aquauard reviva from 18.05.2010 unit serial no. 6002235 is now work properly after local servicing 7/18, ankita complex second floor, civic center jabalpur (M. P. ) there are no action taking place on my problems.
Thanks
Sanjay sadhu

Request No.: [protected] lodged on 12 July 2010
Cust no.: [protected]

I am the owner of an Aqua Guard Royale water purifier. At the beginning of this year, when the AMC of the above mentioned water purifier was renewed, a technician (Sanjay) visited to change the filter and carbon as is the case every year. However, while finishing up, in his hurry, he forced the cabinet shut. In doing so, he managed to break off the end where the screws go in. He didn’t mention it to me that it had broken off. He quietly hung the purifier onto the wall. That’s when I noticed that the front panel was hanging loose and not closed shut as before. When I inquired with him why he didn’t shut it properly, he said that it was broken and needs to be replaced. He said that he would place the order for a new piece as soon as he returns to office. Please note that this was in Jan 2010.

Since then I have been following up with the service centre, but all they say is that the part has not come yet.

On 12 July 2010, I lodged a request ([protected]) with Eureka Forbes and mentioned all these details to them. I asked them to send the cabinet as well as the carbon which needed to be changed. Finally, after many calls, on 22nd July, a technician came over. When I inquired about the cabinet, he said that he had no clue about this and had come over for servicing. I asked him to change the carbon, if he had brought that along. He had the carbon and he changed it. However, he did not have the proper tools to open the casing which held the filter, in order to clean it. He struggled with it, trying desperately to force it open with his feet. For hygienic reasons as well as fearing that he might just break that, I requested him to leave that and finish up. When he turned on the aqua guard, the red light did not come on. I wrote down all this in his job sheet and mentioned about the light, missing screws and the cabinet that needed to be replaced.

After he left, I called up Eureka Forbes customer care, spoke with Mr. Mayur Mehtra (supervisor) with whom I was in touch with regarding this issue. He, then, directed me to speak with Mr. Som Shankar (Service Dept.). His contact no. is [protected]. I contacted him and narrated the entire matter to him. He promised me that he would look into this and call me back. After a while, I got a call from him and he promised me that the cabinet would be replaced in 2-3 days. When no one turned up after 4 days, again I called him and he asked me to wait for another 2-3 days. This went on till 9th August, when he finally mentioned that he has forwarded the request to Mr. Milind, Vashi office who would do the needful.

When I contacted Mr. Milind on [protected]/2252/2095, he assured me that they will replace the cabinet in 3 days. When I followed up on 12th Aug, the executive said that the technician will visit my place by 5:00 in the evening. Unfortunately, there was no sign of a technician. When I called again on 13th Aug (today), Mr. Milind would not take my call. The executive assured me that the technician will visit today.

At 6:00 pm, the same technician (who broke the cabinet in the first place), came over. I asked him if he had brought the cabinet as I didn’t see anything in his hands. He pretended to be ignorant of this matter and said that he was asked to come to take care of a break-down. I, politely, asked him to leave.

It has been eight months since this incident. All their people are doing is passing on the issue from one dept. to another. And to top it all, they are sending their technicians asking them to feign ignorance of this matter.

The consumer courts should not be lenient in dealing with this company luring customers with false promises and absolutely nothing to show for it.

I have a eureka forbes storage water filter 18 litres capacity.
I need to get it serviced but and the cartridges changed but even after repeated complaints and phone calls to customer care number i have got no response. Every time i call up i am told that the problem will be solved within 24 hours but it's been 2 weeks since i started calling the company. Their after sales services are completely lame and misleading.

I have purchased the lastet of the Eureka Forbes water purifier ( Aqua Gold ) in November 2007, at the time of purchase the sales person and the company promised to provide maintenance service every 3 months and has collected additional charges as maintenance fees.

On the 18th of this month (April 2008 ) back i have lodged a complaint to their customer care and duly received a reference number, for which the service personal or the technician was to come to my residence and attend to the problem within 24 hrs, but even till date no one has turned up.
when i call the customer care the executive just says sorry for the inconvinience caused and also promises that one of the technician will call be within 2 hrs . She also provides with the contact number of the manager Mr.Bramha ( hope its the correct name atleast), this person mobile rings all thru for almost 10 times and then a lady answers to say mr. manager has left his mobile phone at home and gone out and will return only late in the night.

I dont understand what sort of company is this and what sort of customer service do they offer, if anyone has approached the consumer court, pls guide me thru, i will surely want to take these guys to the court and see to that they pay for their negligence.

Water purifier(RO) sometime works ,sometimes not. We have already done AMC of our water purifier. After Service engineer visit, RO works properly, after sometime (approx one month) our purifier do not work.
Photo attached switch is on but RO not working.

N.K.Bhaskar
[protected]
[protected]
shubhienviro123@gmail.com
Rajat Vihar Sector62, Noida

We Log the Complaint and ID is: CM-170425-[protected]

I have purchased 2 product and for both of the product I have purchased extended AMC and warranty. But only one of the product have been updated. I have been contacting the teams for more than a month but the team is keeping me waiting. My call is kept on block list by the sales person. No one is responding to my query.

Service complaints are not attended even after a week
Paid annual maintenance contract
Still not attending even though the water purifier stopped working for past one week

Refer to your request no.CM-061224-[protected]. No one has called me so far to resolve the matter. Against the payment of Rs.2,804.00, you have refunded only 1,804.00. Please refund the balance Rs.1,000.00 immediately. Almost a month and still following up for refund.

I'm contacting Eureka Forbes - India from last 6 days to replace the filters. My water filer is not working and is dead. Its poor response from Seniors as well.

Please return my AMC money back since you do not provide any service.

Please help me.

Best regards,
Sanjeev Jaswal
[protected]

Cheating ,Delay in service,

Service people always come at night 10.00

All Pakistani group they dont know how to talk with customer

Past 5 days i am continuously calling their customer care and written e-mails to them but nobody bothered to call us.

This is the complain number

Dear Customer, your complaint no. is WO-030723-[protected]. Our technician will visit within next 24 working hrs to attended to your request. -EurekaForbes

Worst service, Don’t but Eureka Products..

Worst service, Don’t but Eureka Products..

I m using last five years and i m fully satistified and i refered my friend also .. And they are using this product and they are also satify about this stuff .. But AMC and CMC is expensive .. That is the issue and price also ..