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Etihad Airwaysnon human treatment

Review updated:

I was coming from YYZ to KHI on etihad airline when we had a layover at Abu Dabhi on January 1, 2015. The 3.5 hour layover turned into 16 + hours. They put us into plane for 12 hours for take off which was a lie since they never had any intention to take off due to weather (fog). They just wanted us to remain in the plane since the worst airport in the world is no good to accommodate so many passengers!!! They were keep telling us that we are going to take off soon in 15, minutes, in 2 hours, in 30 minutes etc. after 12 hours siting in the plane they asked us to leave the plane even when the fog was clear The flight was delayed again and they needed new crew to fly.. Etihad treatment to the passengers were worst as the threaten to hand over to security when passengers refuse to leave the plane as they wanted them to take off now as oppose to delaying it further for 3 hours!!! I will never fly this POS airline again and make sure no one in my circle buy their tickets again. They handled the matter with total ignorance and have no world class plan to handle such situations. Good bye Etihad, never again!

Cs
Jan 07, 2015
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Comments

  • Et
      Jan 09, 2015

    Hi there
    We are very sorry to hear the recent experience you described due to the delay caused by poor weather condition and we thank you for your timely feedback. Your feedback is really important, it helps us understand what we’re doing well and where we could improve. We would be grateful if you could kindly share your experience and opinion by emailing us to [protected]@etihad.ae and we will look into this for you. Looking forward to hearing from you! Thanks *JR

    -1 Votes

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