[Resolved] Etihad Airline / suffered from big emotional pain during transit

Review updated:

My parents booked tickets from Pakistan to stockholm arlanda n there was a transit in UK n Abu Dhabi . In short my parents in age of 65 suffered an emotional pain when the staff didn't allow them to board for flight from Abu Dhabi... They stopped them at Abu Dhabi airport...n my complaint is that y they issued boarding passes if they have issues regarding Visa of I need parents are at my home in sharjah n they r ill...
Please contact me asap
Details I will explain during meeting
Their return was from Germany

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Etihad Airways Customer Care's Response, Aug 04, 2018

    Hi Maria, we're very sorry to learn about your parents' situation. Please send us your details through our feedback website at and we will investigate further and be in touch with you. Thank you. *Ari

Aug 02, 2018
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  • Dr
      Aug 02, 2018

    I have been traveling on Etihad for last 15 year and currently flies 3-4 times from JFK to Lahore Via Abudhabi on Bussiness Class. I am Platinum member in Etihad frequent miles
    I have seen this Air line decline in service very fast over last 2 year s.
    1) First Ethad chauffer dirve was taken away in US
    2) Staff and flight crew not attentive and do not care
    3) Food quality is declined and same Menu every time I travel
    4) Pajamas/ Night suite taken way ( so cheap)
    5) Same entertainment choice ( nothing New)
    6) I was told that you can order from main Menu only once during entire 13 hour flight
    Really considering not taking Etihad next time, It is not worth

    0 Votes
  • Et
      Aug 04, 2018

    @Dr Khan Thanks for sharing your feedback Dr. Khan, sorry to read that our overall products & services did not meet your expectation. We’ll pass it on and use it to help us improve your experience in the future. *Ari

    0 Votes

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