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Enterprise Car Rental / confirmed reservation = no car

1 Stanley, KS, United States Review updated:

I have been having a little bit of car trouble lately. I called Enterprise to get a rental car because they will 'pick you up'. It was a nice feature, and my first few days went well. I returned the car, but a few days later my car died again. This time on a 100 degree day, with my 6 and 8 year old children in the car. So, I called Enterprise of Belton MO to rent another car thinking I would take advantage of the 'pick me up' slogan. When I called the nearest office in Belton, they didn't have any cars... wow... no cars. So I called the next city over, Grandview Mo... Again, no cars. Frustrated, I called my ex to get the kids, and my mom and grandmother to come and get me.

When I finally got home, I hopped on the internet to make arrangements for a car the next day. I got online and was relieved to find the closest office, Stanley KS, had cars available. I completed my reservation and slept easy. I had decided to get a little exercise in and ride my bike the 2.5 miles to pick up the car. As I was getting ready to leave, I had the foresight to call and confirm my already confirmed reservation. Good thing I did.

THEY DIDN'T HAVE A CAR FOR ME. Here it is, 7:30 in the morning, I need to go to work like everyone else... and I don't have a car. Thinking maybe I will have to wait until 8:30 or 9:00... I was told that they wouldn't have a car until late this afternoon.

What is the use of a confirmation if it doesn't ensure that you will get a car. I think it is a terrible business practice to let people make plans based on the reservation you made, and not hold up their end of the bargain.

Rm
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Comments

An
  11th of Jul, 2009
0 Votes

They should have offered to take you somewhere else and pay the difference. Of course they don't want to, so next time ask them to make you a res elsewhere. As a courtesy.

Am
  18th of Jun, 2013
0 Votes

The same thing happened to me June 11, 2013. I had a reservation with an Enterprise location at 200 W Beltline Hwy, Madison, WI. This was NOT an airport location and reservation was made a week in advance to pick up F-car (full size) at Noon. That day I had an appointment in northern WI at 3 PM so I was allowing for the drive time to get to my appointment. They called me at 11 AM and told me they did not have a car for me and that I'd have to wait until 3-5 PM before they would have a car available. Most likely someone was standing at their counter and told them they'd pay a higher rate for my reserved car. It's all about the money and screw the person with the reservation. I should have just gone to their location to see how many cars they had on their lot and demanded that with a reservation I was entitled to an upgrade if they didn't have the F-car I reserved. I'll never rent from them again since they have such unscrupulous practices.

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