Empire Today / poor service
In the beginning of November, I don’t exactly remember the date; I had an estimate done on carpet and tile and made a deposit of $200.00. However, I thought the estimate was too high, so I called customer service to voice my concern. During that conversation I found that there was a special promotion. I responded to the customer service representative the sales representative did not share that information with me. I expressed to the customer service rep, that the sales person who came out to my house did not offer me any details on a promotion. As a matter of fact, he simply said to me just tell me what you want, even though I inquired about the prices. The customer service rep apologized for the misinterpretation and assured me that a manager would give me a call back. Conversely, the same sale rep who came out to my house called me back with the same spill. At this point, I had become a bit frustrated. I relayed to the sales rep I wanted to speak with a manager. Sometime thereafter, the manager did give me a call back. Unfortunately, I was not available due to my work schedule. Moving on, I returned the manger's call at least twice that I know of. By the time the manger returned my call several different arrangements had been made that I was not aware of. To say the least, it has been a whirlwind of an experience. After dealing with several different reps general managers and presidents, I was finally able to talk with the general manager and I felt he really did not want to work with me. One of the first things he said to me was, “You cancelled your order.” My reply was, “I did not.” He continues your check was returned to you on November 30th, to me this response was rude. As of today's date, I still have not received the returned check. Also, I asked about the current promotion and he replied that offered would not apply to my order. His attitude was very condescending, it was like pulling teeth, and he wanted me to just cancel the order. He asks, “What would make you happy?” I replied. He stated that would not happen and offered $400.00 off. Hence, I did not feel like he did this in good faith he was forced to make the offer, moreover, I felt that I should have qualified for the current promotion which was 60% off. To make a long story short, I choose Empire for two reasons, good recommendations and convenience. As you can see it has been anything but convenient, although, I must say, your customer service reps have been absolutely a pleasure. Please contact me at your earliest convenience, my work cell number is [protected].
Thanks in advance for your prompt attention to this matter.
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