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Emirates Airlines / unethical conduct of a heart attack passenger

1 NC, United States Review updated:

So my father was going from india to the u. K to visit his son. And in the connecting flight in dubai he had a heart attack. Luckily, he was sent to the hospital in dubai and he is stable. The found out that he had a mild heart attack and with medication he is now fine. However, they have withheld his passport, tickets, luggage. They first stated that they would take care of everything (Hospital etc). But now they sent an official who says that they will not take care of anything regardless of whether he is a long-standing customer of the airlines or not. And that he should leave the hospital this very minute! Furthermore, apparently he requires the hospital to issue a certificate to say he is well enough to travel. And oh yes, the airlines has his clothes, his luggage, his passport, his tickets. We, his family, just want him to be fit enough so that he can go to his country and be treated for the medical condition. But apparently they want to kick out a first time heart attack patient on to the roads. Also, apparently he is fine enough to take a hotel room if he wants too. Buy stuff, do some tourism, generate some economy. But hey, , no certificate to leave back to your home country. Btw, he is a reputed doctor who has traveled in this airlines many times in the past and he has never to my knowledge had a heart attack before in his life! What an unscrupulous airline!

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  • Ra
      3rd of Jun, 2011
    +1 Votes

    Sorry to hear about your father suffering a heart attack but why would you expect the airline to take care of his hospital affairs?

    Far too often we see people think of an airline as their personal concierge 24/7 which isn't exactly how it works. Plus he cannot be in Dubai without his passport/paperwork/visa. How does that work out?

  • Vi
      12th of Aug, 2011
    0 Votes

    These types of complaints are common. Randomhustler has it right: people expect the airline to be a concierge and be able to negotiate or go over government authorities.

    This is not an Emirates matter, but an immigration issue.

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