EF Educational Tours / refusal to refund trip price after paris terrorist attacks.
Repeated calls to the EF customer service number have proved less than satisfactory. I was promised repeatedly that a manager or supervisor would call me back. No one has called. Our group frustration is growing and I insist on talking with a member of the EF management team. The Geneseo Central School trip to France and Spain (Tour# 1568492BW) did not take place due to the terrorist attacks in Paris. You may remember the events: On Friday night, terrorists with guns and suicide vests carried out coordinated attacks across Paris that left at least 129 people dead and more than 350 injured. The targets, including a cafe and a concert hall, were the types of places that travelers on a vacation or business trip might visit. The Islamic State group claimed responsibility for the attacks. (http://www.irondequoitpost.com/article/ZZ/20151115/NEWS/151119907) Seven Corners refuses to honor the insurance policy. Vouchers are not an option for the high school seniors. Refunds are appropriate and must be issued. At this point it appears EF tours is using the terrorist attacks in Paris to financially victimize our children. The platitudes and indeed outright lies of the front line customer service representatives as well as the deceptive, misleading EF promotional materials call into question the moral, ethical, and legal principles that EF management uses to operate the company. “EF is pleased to offer additional travel security to our customers to cover cancelation due to an act of terrorism or the threat of terrorism.” (EF Tours Enrollment Handbook p. 13) “We strongly advise all travelers to protect themselves on tour with the All-inclusive Insurance plan. “ (EF Tours Enrollment Handbook p. 10) Significantly, according to local print and broadcast news sources, other schools in our area using different travel companies had their trips canceled and received full refunds. http://www.whec.com/article/stories/s3965131.shtml Please have a member of the EF management team contact me at [protected].
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