eDreams
reviews and complaints

eDreams is a fraudster organization, offering on its website a ticket from KBP to Syd as one ticket with a one price via BKK. I have made only one booking for this flight Ref. Nr. [protected] and eDreams has issued for every flight segment a different ticket. with two tickets I am not insured in case that any flight will be cancelled or delayed. I cann not check in my luggage direct to the final destination. edreams do not answering any complaint and does not provide a address of the spanish court. Customer Service Australia with local number is a fake, all calls going to India...Avoid this fraudsters as a plaque.

Efe Abella
I booked a ticket from brussels to trevise (italie) QUQ2XN leaving brussels on the 16/02/2017 and return the 19/02/2017 and did note notice that the return was dated for the 19/03/2017 I do not understand what went wrong as I did not change the pages when i selected the date. How is this possible I realized it when I wanted to book in
What can i do

They charged me for baggage on a Ryan Air flight, when I received flight confirmation from Ryan Air the baggage was not included.
I contacted edreams and they confirmed that they did not book the bag on the flight.
They advised me to book directly with Ryan Air and that they would refund me.
I booked the bag with Ryan Air and informed edreams, I have not heard from them since. They have not replied to my emails and they have not refunded the amount they charged for the baggage.
I have therefore paid twice for the baggage, the flight was booked on January 18th

i had booked a return flight to Melbourne on your reference number [protected] on my return flight back to coffs harbor I was informed at the ticket office that I had been that my flight had been double booked that being the case did you charge me twice on my air fares if so I need to get a full refund on the second booking my flight was booked through tiger air flight number N8EZHJ .

Dear Sirs,

I’m writing to you to make the complain. It’s the worse service I have ever had. I booked three flights for our employees on eDreams Italy website. Due to plans changes I had to cancel all of them. According to terms and conditions I had to cancel them in 9 hours. I tried to contact eDreams Italy all day. They couldn't verify my credit card details as they had error in their system. I sent them several e-mails requesting cancellations and refunds. They didn't reply. I called UK and US eDreams. They couldn't see my reservations. They redirected me to Italy. I was on the phone for three hours. Nobody picked up the phone. I sent several e-mails again. No reply. I contacted eDreams Italy the next day. I told about the situation. When I gave the agent one of my confirmation number he hung up.
Could you kindly check, cancel and refund my flights, please?
According to terms and conditions I requested cancellation in 9 hours.

Confirmation number: [protected], Passangers name: Anna Frazzer, Marta Fitzgerald
Confirmation number: [protected], Roma Dalton, Tina Mulcahy
Confirmation number: [protected], Fran Parker

If you wan't be able to help me I will contact Airline directly and I will introduce them whole situation.

I look forward to hearing from you.

Kind regards
Agnieszka Piasecka-Bester

On 14/2/17 my family and I arrived at Gatwick airport for our Ryan Air flight to Dublin (0940 hours) booked through edreams (booking ID [protected]). We had our boarding passes printed and we went over to drop our suitcase off at the Ryan Air baggage drop off. When we got there the man told us that we hadn't paid for our baggage. I informed him that we had. He was adamant that we hadn't and kept trying to direct us to a self service machine to pay for our bag. This conversation lasted at least 10 minutes, and in the end I decided to go and pay for the bag, as it was my 2 year old daughters first ever holiday and flight and I didn't want anything to ruin it.
When we got to the machine, which was very difficult to use, we entered in our details. The machine told us that it was now too late to pay for an extra bag to go onto the plane as the time was now 0900 hours (which was the cut off time). It said to go to speak to an agent. We went back to the Ryan Air desk, waiting behind another family. When we got to the front of the line and explained the situation the man he told that we would not be able to take our bag with us. This was not good enough, as we had paid for the bag and it had all of our stuff in it (as you need when travelling anywhere with a 2 year old). I then got annoyed, and thought to show the Ryan Air employee our booking confirmation where it confirmed we HAD paid for 1 bag (of 15kg). The Ryan Air employee then conceded that we had indeed paid for our bag already, and that it was the fault of edreams who had not informed Ryan Air of what we had paid for. He told us that he himself had had "7 or 8 instances the same as this just this week." This was infuriating to hear, especially when he told us that Ryan Air would not be able to sort it out for us as it was edreams fault. He directed us to the flight centre customer services at Gatwick and said they would sort it out.
The flight centre then told us that we would need to speak directly to edreams - they did offer us another flight (Aer Lingus to Dublin) which would have cost over £300 one way. That would've taken up our entire budget for the holiday, so I declined, opting to speak to edreams to resolve the issue.
I called edreams on my mobile phone, a call lasting for a duration of over 1 hour and 5 minutes (on an 0871 phone number). This call proved to be futile as I was passed around from department to department, despite asking to speak to someone senior on a number of occasions (at least 10 times to various people). Eventually I was put into contact with somebody who told me "we might be able to reimberse you for the cost of the outbound flight if you fill out a complaint form". I explained that a return flight would be of absolutely no use to us as we were still in England. He seemed to be unsure of what to do and again told us to fill in the complaint form.
I then looked online to find hundreds of people experiencing similar problems with edreams. They seem to me to be a company who are not providing the services that customers are paying for, but then, unbelievably, a company who don't "have the authority" to organise a suitable solution to travelers who have been let down by their gross incompetence.
What I want from edreams is a full reimbersement for my financial loss for this. This includes:
£154.86 - cost of the return flights and baggage(!)
£165.00 - cost of my Airbnb apartment for 2 nights in Dublin
£60.00 - cost of taxi ride to Gatwick airport
£20.40 - cost of train ride from Gatwick airport
£26.60 - cost of buggy hire for our 2 days in Dublin
plus the cost of my 1 hour, 5 minutes and 56 second premium rate phone call to edreams.

That doesn't include the upset of my daughter, who is now likely to wait until we are reimbursed before we can even think about going on another holiday. Nor the upset of my girlfriend, who lost her 60 year old father to esophageal cancer last year, to whom this was a birthday/valentines gift.

I am fed up with big, rich companies taking no responsibility for their incompetence and leaving the general public unhappy and out of pocket.

I look forward to speaking to you about this soon, and I will be speaking to solicitors, national newspapers, and if possible, the managing directors of edreams in the meantime to resolve this in a way that leaves myself and my family happier.

Thanks very much,

Andrew Wilson

I bought a refundable ticket from you guys on January 25, 2017 and cancelled within the first 24 hours of purchasing my ticket. In addition, I bought trip insurance. I called 2 weeks ago to see the status of my refund and was told I should expect my money by the beginning of this past week. Wanting to give your company the benefit of the doubt, I waited to see if I would receive it by today. However, I have yet to see a dime of my money and when I tried to call customer service today, I was told the number was out of service.

If I am not given my full refund within the next 2 weeks, I will be consulting my lawyer.

i recently bought a ticket from e dream ; ticket number reservation YPNTPP.
it was added to this ticket 15 kg luggage and the charge of this service was 68 zolty.
unfortunately raynair did not allow me to register my luggage because according to them the 15 kg was not in their system. the conclusion was that edream did not pay for the luggage price that was given to them.
for me; this look like a fraud and a way of steeling from customer and putting customer in the umplaisant situation.May i please ask you to give me the 168 zolty which was paid to the airport for me to register my luggage again .
and one more thing if you are not sure to do the job as it should be please leave raynair sell it own ticket in order to avoid this kind of problem.

My email is ; [protected]@hotmail.co.uk

Your request [[protected]-[protected]
Your request [[protected]-[protected]]
Your request [[protected]-[protected]
Your request [[protected]-[protected]]

Booking unconfirmed Jetstar: [protected]

Pending Reservation
eDreams reference number: [protected]
Your booking is pending to be confirmed by the airline.
Departure
From Singapore (SIN) to Ho Chi Minh City (SGN), with Jetstar Pending

On numerous occasion i tried to contact edreams by sending a message but you guys did not reply or get back to me.

i need a refund of my booking to Ho Chi Minh on 18th Feb

My name : N Ananthan M Marimuthu
e mail: n.[protected]@gmail.com

I am very disappointed with the service from eDreams. We were intending to travel to Aberdeen for a funeral but had to cancel the trip within and hour of making the booking.

I phoned eDraems and was told that I could only get a partial refund even though I was cancelling after such a short time. I reluctantly accepted this but so far you have not had an email me confirming the cancellation or refund. I did get an email from Flybe and they told me that you were being fully refunded.

Your disappointed

Mike Evans

Hello, I would like to receive a refund of 35 e which I had to pay on the desk with ryanair on the way to Prague 29.1.2017. I booked flights through edreams with one luggage of 15 kg which I paid 20 e for. On the day of my flight ryanair asked me to pay additional 35 e on the desk because the luggage I paid for wasnt in their system. This was obviously a mistake made by your company and thats why I am asking you to pay back the extra 35 e. This wasnt a pleasant experience for as I was on tight budged and this money was needed. I keep a receipt for additional charge and if you will need it I send it to you.
Thank you for your understanding and hope u solve this matter soon.
Regards Jitka Aleksander

Hello, on the 2nd of Feb I booked two tickets to Barcelona. Departing billund from 6am ...however after paying I received a booking confirmation departing billund at 6.45pm. I then spent the next 12 hours writing and calling without success- meaning no answer. finally got a telephone answer from a call centre in india somewhere? on a bad line and couldnt help. Still no answer via mail.
Anyway in the vain hope someone can rectify this glitch please contact me.
Attilio Dona
reference number [protected]

I had brought airplane ticket and paid for it .after that I got an email said my booking was cancelled. You know what! I try very hard to contact with eDream but It worst service no one answer about your refund took 2-3 days to answer and when eDream said that refund you money next day you will get refund !don't believe!they cheat pass 10 days I still don't get any refund just silence from eDream customer service.

I book a fly to lyon from zagreb and it was clearly writing one suitcase allowed on return fly but after i pay there is no more any suitcase allowed, on my fly ticket it is written no suitcase allowed on both direction. And nobody pick up the phone, nobody to tell me what to do just have. Don't know if i did a mistake choosing edreams. Really don't understand

To whom this may concern,

I am contacting because I have made a reservation on January 9 2017 for Passenger Adela Peeva (booking reference: [protected]) from Sofia, Bulgaria to Ljubljana, Slovenia). I received the confirmation e-mail with this check-in code: ZRTVUY. However, once she arrived at the airport they told Mrs. Peeva that her flight had not been paid for, which I do not understand since I paid with our MasterCard and received the flight confirmation.

Mrs. Peeva had to pay her ticket at the airport when a reservation was already made.

Could you please contact me to resolve this issue.

Best regards,

Alix de Montblanc

Sir/madam,
I beg to state that I am from portugal reserve 1 ticket for four persons. But the strange thing is that we have already paid our ticket go and return price but going ticket is still pending but return ticket is done. The question is if the going ticket is not confirm how I will return and what can I do with return ticket. Are you kidding with us? And if is it not confirmed why you charge our money. I dont need to money back but I need my ticket at any cost. Please do quick response for me. We are very worry about this.
9our reservation no... P9dh3m
Lisbon to zurich
Zurich to lisbon
[protected]
[protected]@gmail.com

You seem to take a delight in annoying your customers!
I have tried unsubscribing from your emailings twice without success. The unsubscribe page wording is misleading, asking which services do I have emailings to? Why you asking?
Stop annoying your customers, I see on the internet I'm not the only one annoyed with your unproffessionalism.
And what is this 'Select Category' below? Are you just trying to be awkward and annoy me even more? You can see the name of your company above, just in case you don't know already...
Thanks
Geoff

Booking reference [protected]
I booked a flight to munich with aerlingus and a return from memmingen (to and from dublin). I included suitcase too and from, confirmed in my booking. I paid 226 euro.
When I checked in on line I noted that my case was not booked for the ryanair return and I was left with no option but to book and pay for a suitcase again at a cost of 24 euro. I checked my ryanair confirmation subsequently and it seems that although I booked and paid edreams for all of this, ryanair for some reason did not get the booking of the suitcase I paid to include. I am now down the cost of booking a suitcase on that flight and I seek a refund as soon as possible. I am abroad until 4th so please dont contact me by phone until after that date, If you want to talk to my mother, alison rothwell, please do, she is available on [protected]

Ross Borton

Never EVER book with eDreams - Scam Artists

Myself and 3 friends booked return flights from Ireland to Japan.The lowest priced flights had connecting times in London of approx 1hr which usually isn't an issue if you have your boarding pass and bags checked through. This is what we thought we had as we only booked one ticket with eDreams and there was no advisory that these are 2 seperate bookings. We contacted Aer lingus, our first airline to be advised that they have NO partnership with Air China and they have no idea why eDreams sold us tickets with such unrealistic connection times. They cannot confirm that we will be able to get our boarding passes when we check in at the start or if our bags will be checked the whole way.

We contacted eDreams about this who advised us that this is the airlines issue and unless we want to change our flight to an earlier flight AND PAY FOR THE CHANGE, there is nothing that they can do about it. If we miss our connecting flight we're on our own and have to pay for a completely new trip. Anyone who has ever been to Heathrow knows that if we do have to collect our flights and book in again there is no way in hell that we will make our next flight. We just want to get to Heathrow earlier so we have some chance of getting on our next flight.

We then got an email from air China advising our flight home through Heathrow has been delayed which leaves us with only a 40min connection window and the flight to Ireland is the last of the day. Again eDreams are refusing to help us.

They are a joke and anyone who is considering booking with them I would advise to stay FAR FAR away. They are scam artists and I wish I had read all the reviews online advising as much before we booked these flights.

I have emailed, Facebook mailed them and contacted them on Twitter and I am still waiting on a response. Not holding my breathe for anything useful because so far anyone we have talked to has been beyond rude to every one of us.