Edgars Fashion / Edcon / poor customer service at mvusuludzo mall and thavhani mall

thohoyandou, South Africa

the staff does not know what customer service is, I went to the stores, several times but the condition is very poor. they make sure that they keep long queues only Edagrs and Jet stores at Mvusuludzo Mall, staff unfriendly and it seems like there is no manager. they do not care

the customer service at Mvusuludzo Mall is always closed, the staff at the cosmetic counter are worse, Edgars Lephalale they do not mark sale items at all. the white lady not friendly at all. the staff at Mvusuludzo Mall and thavhani mall will force you to take a gift voucher failing to explain the return rules they are expected to inform the customer, they said they do not give a cash refund even if you have a receipt and you have paid using a debit card. when you go to mall of the north or in Gauteng the staff explain everything clear, but Mvusuludzo Mall and thavhani mall the staff force you and insist that edgars stores only allows them to give a customer a gift voucher. Private security at thavhani mall, are they edgars staff to tick returns item by item at the door before you enter the store, why different from other stores, time consuming and irritating as the same thing the edgars staff is going to repeat by the counter

Oct 23, 2017

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