Edgars Fashion / Edcon / accounts

South Africa
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I've been with Edgars for for almost 25years and never had a problem with the calculations of my repayments. recently from about June this year I noticed some thing wrong . at the end of July my balance owing was R2100 . my monthly repayments jumped to R550 . so I decided to pay and every month thereafter the monthly repayments still remained R550, with no purchases done. at the end of October my monthly repayments remained the same and balance outstanding was still over a thousand rands. when I contacted the accounts department they gave me no joy and said that's how they calculate repayments and was not very helpful. at the end of December I still had a balance of R1000 . when I approached the store account querries dept. they agreed that something was wrong .payments made by myself from july to December is well over the outstanding balance from july. i should have been in credit. to date Edgars account staff haven't responded to my querry.

Jan 27, 2017

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