Edgars / exchange
I wanted to exchange the mascara that I bought but was broken when I got home.
First the security sent me to the wrong place, then cosmetics was called and when she came, the spoke in their language and expected me to understand.
They told me that the Revlon consultant has to be there and she wasn't so I had to go back home with my broken mascara, they were not even trying to help me!
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