Ecsi / No one ever answers

United States Review updated:

My university is using ECSI to collect their student loans, and I have been trying to call them on many many occasions, and no one has ever answered the phone. I have only spoke to live person once after serveral days of attempt. Also, on the ECSI website, it offers the live chat option, but everytime I click on it, it is always closed, and tell me to try again during normal business hours. I have always tried to contact them during normal business hours from 8 am to 5pm. Unless their normal business hours are different, there is no reason why I can't get a hold of anyone to resolve my student loan issues, because this can affect my life. They need to have a better organization.

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  • Ga
      2nd of Aug, 2012

    This is the worst baking company in THE WORLD, i have over $300K in loans and only $5000 with this terrible company and they have given me hell to keep my loans in deferment. I would rather have doubled my interest and pay fees than to EVER deal with this company again. I hope they go to hell.

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