Ecsi review: Making a payment to ECSI

On March 4th we made a payment online to my wife's student loan on the ECSI account for the full overdue amount plus the next payment. This payment was made from my business account, with confirmation #[protected]. As of March 23 ECSI has still not applied the payment. We called the phone number, and spoke to maybe Devon?, a total [censored]. Gave him the confirmation number, routing and account numbers, verified all our information. He put us on hold many times. First, he didn't like the name of the account we were paying FROM. Then when he finally settled that the "From" account was ok, he said we need to put my wife's name first and last 'somewhere on the payment' --- This is garbage. We made an authorized payment TO ECSI, providing all requested information pertinent to online payments and requested by there payment page and received a confirmation #, to a specific account from a bank account. It doesn't matter who is named on the FROM account, as long as it is authorized and clearly understood which account this payment is to be applied.

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