eBay / unfounded suspension
I have been an active ebay member since 2004. I have a 100% rating and until recently have had no real problems with ebay. A couple of months ago I tried signing into my account only to be notified my password was incorrect. I immediately went to my email and saw a new message from ebay explaining they had changed my account password for security reasons...that someone had made multiple unsuccessful attempts to get into my account. Within a month, this same thing happened. I sent an email to ebay about this issue because it concerned me and never received a response. My husband made a purchase on Oct.22,2007 and paid for the product immediately. Two days later when we tried to login for information regarding the shipment of our purchase we were locked out of our account and told we were suspended because we were believed to be a previously suspended member who was fraudulent. I emailed them right away angry and concerned because there is no reason for the link. We have never been involved in fraudulent activity, nor have we ever had another ebay account. In the meantime, it is now Nov.2,2007 and have still not received our product and since we are locked out of our account we cannot contact the seller. Ebay has FINALLY responded to our email concerning these issues and they did not address my concerns for what purpose they believe me to be linked to this previously suspended user or if my information is being used by someone else illegally. The only response I was given was to fax over a copy of my state id card, credit card statement with name and address information, a utility bill also with identifying information and some sort of legal paper to sign stating that I will not be involved in fraudulent activity on ebay. This is crap that for no reason at all, no reason they can give me they suspend me, they don't answer my concerns about whether someone may be using my identity or what makes them believe I am affiliated with this previously suspended user, and now I have to jump through hoops to prove myself to them. For what? For them to use poor judgment with my personal information, leaking it out to who knows... just to have this happen again!? And as I said, here I said still not having received my ordered and paid for product and nothing that I can do to resolve the issue. Pissed off isn't even the word. I WILL be canceling my account with ebay and I WILL be sending a letter of complaint to ebay... Even though I know it will fall on deaf ears.
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