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[Resolved] Easirent / easirent

Heathrow, United Kingdom
Contact information:

I prepaid for car rentalMurphy Arguscarhire. Arrived at Heathrow office to be told by the agent that no needed to buy liability insurance, even though I had confirmed with my own car insurance carrier that I was covered for rentals. Further he said my CDW was invalid even though I showed him the letter from Visa.

I let the agent know that I was very unhappy and that I thought Easirent were scammers. I conceded that I had little choice than to pay the additional insurance as I not want to lose what I had already paid . At this point the agent told me, "I'm not renting to you after what you said about us." I responded that he was obligated to issue a car because I had already paid for it. The agent told me that he didn't have to rent to anyone he didn't want to. When I asked for an immediate refund, he refused to assist me and told me I needed to go back to "...the website I booked it through."

I am a 55 year old primary school teacher. I used no profanity or threatening language. I had just arrived from the United States and was very tired. I can categorically state that I have never been treated so appallingly by any business in my entire life.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by niceladyrippedoff, Apr 08, 2017

    A couple of typos I didn't catch.

    Rental company was Easirent are Heathrow
    Agent told me I needed liability insurance

  • Easirent Customer Care's Response, Apr 10, 2017

    Without a name or Rental Agreement number, we have little to go off but our standard procedure applies to this complaint. If you feel you have received a poor level of service from anyone at Easirent we encourage you to report it to [protected]@easirent.com so we can bring this to the attention of the Regional Managers. Our staff are continually trained in providing a good level of Customer Service, Satisfaction, Politeness, Friendliness and Helpful Empathy guidance. If a member of our Staff is not following our guidelines then we need to know about it. You can find all the information necessary to open a complaint by visiting www.easirent.com/reviews

    We apologise for your poor experience and hope a resolution will be reached quickly.
    Thank you,
    Easirent Team

Ni
Apr 08, 2017

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