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Electronic Arts (EA)

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Electronic Arts (EA) Complaints Page 8 of 16

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6:45 am EDT
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Electronic Arts (EA) expensive

I bought the sims4 at musica in rustenburg, I paid for the game, just to find out that I have to pay further internet fees to register at origin after which I found out I have to download the game from origin with further internet costs. Please take note that I have to download a game from the internet which I already paid for. All together this game will cost me about R1500.00 I bought all your previous sims paid for the disks and downloaded it to my computer without any internet. This is unacceptable. If I knew I have to download the game from the internet, why do I have to buy a disk in the first place.

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Tyron Neilan Acker
ZA
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Oct 27, 2014 8:35 am EDT
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Uninstall your current version of Origin and install the one included on the disc (OriginSetup.exe) then update it and run the setup.exe on the disc you will be presented with language selection screen you will still need to login to origin but you won't have to download any game files it will install off the disc and will say "Copying" instead of "Donwloading"

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5:17 am EDT
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Electronic Arts (EA) no refund on server error

The game has two shards to play in Apex and Chicane.
I play Chicane and wished to support the game in purchasing some content.
The web deal option had amazing offers so I purchased a "art director pack" online for Chicane.
Only to log in to the game and see their servers allocated it to Apex. I have been playing Chicane for a while lvl32 that is more than halfway to the max lvl60, with numerous achievements and hours upon hours of gameplay.
In apex i am not even lvl2, i dont play in that shard and the purchase is useless.
After lodging the query with EA twice and waiting days, they just responded with "oh we cant do anything about it touche" basicaly.
In effect this is what EA says, "we do not care if our systems are not reliable, if your money is waisted, just give us more."

Pathetic EA, pathetic!
Bad business ethics, poor client services!

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1:28 pm EDT
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Electronic Arts (EA) orgin

I am so disappointed. I spent almost forty dollars on The Sims 3 Starter Pack and I already thought that it was ridiculously stupid that we had to make an account with Orgin, or whatever it's called. But, to top it all off, it logged me out of my own account in midplay, and when I went t log back in, it made it where I have to type in the product code once again. Since product codes can only be entered one time, I spent forty dollars for a game I can't even play. Plus, I can't get a refund because GameStop won't allow refunds for PC games. Even though I want to play it, but can't, I'm also going to complain that the quality of the game was horrible. It constantly kept glitching and freezing up. There were even times when it'd just shut down completely. Maybe if you weren't too busy putting out more horrible games, that are pretty much unplayable with all the problems, and fixed the problems with past ones, (which aren't even that old to begin with since you're constantly releasing new games), you'd have a lot more happy consumers. Thanks for wasting my money.

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8:24 pm EDT
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Electronic Arts (EA) serves and ai's

EA has been ruining the game of FIFA, they would rather much make money than actually fix the errors in the game. Every game that i play online or offline, there is always something that goes wrong(impossible passes, balls not going where it is supposed to go). I think it its really funny to see that EA has not fixed the kick off glitch which allows many players to score a goal right off the bat and we cannot do anything about it. They focus everything on their ultimate team because that is where most of the money comes from and could care less about other game modes in the game. Every year, they promise to bring something "revolutionary" and come up with some bogus small ideas. I do hope they fix up their act because sooner or later FIFA can get another company that would satisfy ALL costumers on ALL games.

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10:00 am EDT
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Electronic Arts (EA) sims 3

I purchased Sims 3 and World pack Dragon Valley. What a horrible mission it has been to play a game I love, after 1 and a half days of struggling with registering origin and EA support and finally not being able to register on Sims Store in order to fix a problem with the Dragon Valley World pack I truly believe I have wasted my time and money about R600.00 of my money, EA does not have a complaints email address nor anyone who actually cares at their so called support dept they have written solutions available but this did not help me as I could not even register on Sims Store, I wanted to lodge a complaint on EA support but to no avail because I was supposed to wait for a consultant to assist me in "the next 35 to 45 min" after all this I honestly can say that I would like to return these games and look for a simpler option of Installing a game and just playing it without having to register 3 separate accounts with countless updates that will refuse to let you play the game unless you let them have their way. Gone are the days were a gamer buys a game legally and installs it and enjoys it, now EA is just encouraging Piracy by inconveniencing customers!

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11:26 am EST
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Electronic Arts (EA) words used not in the dictionary

I have recently purchased Hasbro/EA games Scrabble for iPad and find it quite frustrating to play as I have noticed most of the words are not in any dictionary I have used, also many times "real words" are disallowed by the computer (I don't play on line) . I want to delete the game but am angry because I paid $9.99 (CDN) and can't get my money back. It the principal more than the money. I have contacted Hasbro but Hasbro 9passes the responsibility on to EA Games and EA Game no longer has a complaint dept so they get off free and I'm out my $9.99.

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7:57 pm EST
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Electronic Arts (EA) poor internet game site

Pogo.com is not only the worst site on the Internet, but the WORST GAME site. In my opinion, their gaming system is NOT setup to run properly in the United States. Their games do NOT run properly, i.e., they freeze, lock or do not remove and count all matched pieces. There are PC operating system warnings on some of the Pogo.com sites. In addition, using the Mouse pointer they do not perform all the options required for the games to function properly. I know, I've been there done that for the past 13 years, which was before Club Pogo Membership was setup with Electronic Arts. There were game problems way back then! NOTICE TO ALL: AFTER paying a monthly or yearly premium, which are required for a Club Pogo Membership, remove
your credit card, or other method of payment data from your account. If you don't, they will automatically charge your Club Pogo Membership to your credit card or whatever payment data you used. If you choose to renew, then just re-enter the payment data prior to your expiration date, then remove the data again. Think you'll get a refund from Pogo.com? Maybe if you made enough Technical Support or Customer phone calls and/or sent them enough emails. Also, it is impossible to talk or contact Pogo's Technical Support and receive any replies as to their actions, if any, to repair all the existing game problems that users are experiencing. GOOD LUCK TO ALL! I REST MY CASE!

I just found two phone numbers, [protected] and [protected], inside of an old book. The first number used to be for Pogo.com. and the second number was Electronic Arts (EA.com). I dialed the first number and received an Electronic Arts automated "Help Link" answer. When I called the second number, I received the following automated response, "We are sorry your call cannot be completed at this time. Please hang up and try your call later. "Thank you." No company name was mentioned. You might try both of these numbers. Try the [protected] number first. GOOD LUCK! P.S.: I am NOT going to renew my membership! Thirteen years of this mess is enough!

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12:36 am EDT
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Electronic Arts (EA) credit card charges and uses

I was charged $39.95 or $39.99 a year to become a member and/or too play pogo games if I chose to do so!1 I wanted to become a Pogo Club Member and play so therefore I paid either of the above amounts mentioned above in order to do so. I have had nothing but heartache while attempting to play the pogo game namely - Bingo Luau which pogo games allow players the choice of playing ! The games continuously freeze up when I am playing - I am therefore unable to get the tokens earned while attempting too play thus particular game - I keep getting notices from the server that must install Java Script in order too play pogo games (- even though the Java Script is already installed etc.etc. ! It seems that the Pogo Games server EA who is totally unable too contact via telephone or email re: the issue at hand wants too hear about the constant mess up with Pogo Games who is the Corp. that I paid my money too in order too play the games of my choice at the time! This is nothing but a consumer - a disgruntled one at that- feels that in good faith I paid my money too play pogo games and since pogo games or EA cannot runs the games honestly I want my money refunded back into my checking account ! Please assist me and send me an email re: this disturbing issue I have with Pogo Games!

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11:26 am EDT
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Electronic Arts (EA) annual charge

I have not found a way to contact pogo. They charged me an annual fee of $43.35, when I call their # it refers you to their website, it is IMPOSSIBLE to find how to contact them either live or via email if you do not know the original email used a year ago. I called Alaska Air Visa and they can not dispute the charge unless it is done PRIOR to it showing up on the statement! I am sure I signed approval to charge me annually, but their rtecords will show I have never used the service. SOS?

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1:43 pm EDT
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Electronic Arts (EA) the sims 3 hidden springs

I have bought all the Sims games. 2 months ago my computer crashed and I was forced to format it. Today it took me the whole day to re-install the discs, but the Hidden Spring Expansion Pack has to be downloaded using a redeem code. When I try to enter the code as it is in the Disc cover I lawfully bought, it gives me a message that the code has already been used. Come On EA... Im one of your fans, but theres nowhere where I can get help. Been googling this issue now for the past 3 hours with no success.

Help... This games is costing a fortune.

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ciro
Sarasota, US
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Jun 11, 2009 9:09 pm EDT

i had a bunch of ruber knifes with when i stab somone on bf2142 they dont die it humiliating and it hapenes to mutch and im tired and the editing like how people prone ontop a building with half body stiking out and dont fall and how the screen gows black while things explode its bs man FIX IT ALLL a aby could fix that stupid ruber knife bs

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Hjackah
Edinburg, US
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Jun 02, 2014 11:57 pm EDT
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Why hasn't EA Sorts done something about the Tri-Peaks game point problem, this is getting ridiculous.

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3:55 pm EDT
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Electronic Arts (EA) install/update

I bought and downloaded The Sims 3 from the Windows Market Place. before playing, I ran the recommended update, which fails right at the end. After failing, it renders the game COMPLETELY useless. I reinstall and repeat with the same impact. I search for information on the error and find sites with cracks to download, just to get the updates to work right. The EA Games website takes you to a place to download the update, which isn't available. I would rather not use Origin since it has been proven to capture data from your computer and the installed applications. Nowhere can I find a simple contact for EA games and all of the reviews suggest I would only be more mad if I tried to call...it should not take me days to get this game to work! I am so upset I'm ready to complain anywhere -- this company has done so much to ruin these games that I'm ashamed I made a purchase.

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Howrider
WS
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Mar 17, 2013 4:22 pm EDT
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EA games are the worst...They never have updates...All they care about is the money coming in...It is a very poor software company...I never buy EA nothing anymore they just rip off the public...

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10:30 pm EST
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Electronic Arts (EA) sims 3 univeristy

I had pre-ordered the Sims 3 University game and received notice the game was available on the release date of March 5th, 2013. Much to my shock, turns out EA games/ Origin had released 2 Franchise games on the same day and has cause problems in getting either game. After locating a phone number I spent over an hour on hold ; being told my wait time was 758 minutes and it fluctuated down to 250 mins and I also had online Chat with them up and waited over 2 hrs waiting. Finally got through to Vinod ( customer support) and was told " I would be able to download my game when this issue was fixed ", ok well I was typing back " what is this" and Vinod politely said thank you and bye. Never got an answer and still can't download the game. Would truly like to thank EA Games/ Origins for having such a friendly and helpful staff. I work in Customer Service and am truly appalled by their service.

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10:43 am EST
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Electronic Arts (EA) slim jim/ea

Yes, I would like to file a complaint. I bought a slim jim because i saw they were promoting ingame content that you can win for your game system. I bought the double sticks to get two codes. I entered them both on the website. It accepted my codes and let me pick 2 products to redeem. I chose the 2 things i wanted. I chose 2 wallpapers for the game need for speed most wanted for the xbox 360. It even asked me if i am sure these are the things i want. I accepted. After it was all said and done, i was never sent a code to redeem my products on my xbox 360. i went to my account through the website & you can see that i chose those products. I just want my codes. i might not be buying from slim jim any longer after this unless i can trust that i wont be going through anymore issues like this. Another thing I try contacting them at the site, their ea site, their slim jim site, the phone numbers to both the sites, and i didn't get anywhere with that. i think that if people are going to be promoting something they should atleast have someone to speak to if you are have problem with their product. Which lead me to you because i couldnt find any possible way to contact them to resolve this issue. Please notify me when you read this. I want thus issue resolved as soon as possible. I am very upset with this situation. please and thank you michael huffman ([protected]@live.com)

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Eli.r
socorro, US
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May 12, 2013 8:25 pm EDT

I am not sure if you are still having this problem but try this. Go to slimjim.com/ea and click the redeem content button. It will then take you to a sign in for your origin account. If you do not have one make one using the email you provided for the codes. After you log in you should be able to go to My Account and your codes should be listed there.

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jimmy tha kick
omaha, US
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Mar 06, 2013 11:48 am EST

I agree. I have no idea how to get the codes to work for 360. It says go to "extras" in dead space 3 and enter code but no luck. Maybe im just dumb...i dont know.

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5:13 am EST
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Electronic Arts (EA) the simpsons tapped out

My 8 year old son has been playing The Simpsons Tapped out on his iPod. He has spent around $150 of his Christmas and birthday money playing the game. This morning the game reset itself taking away all of the money he has spent on it. I am trying to contact someone who can help. I spoke with someone on livechat an all she could give me is a 1900 number that costs $2.48 per minute. I need an email address or reasonable phone number. It seems EA games is very happy to take money from children but hide so they can't be contacted when there are problems. I am very frustrated and disappointed!

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HippieMama
US
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Jun 24, 2016 7:36 pm EDT
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The game glitched and took nearly 500 donuts. EA agent tells me they will be returned within 24 hours. Does not happen. Given run around. Then told they "can't" give them back to me. Can't give me a valid reason as to why they can't. Also can't seem to get a way to speak to one of the "specialists" who make these decisions. Starting to doubt they actually exist. They will need to find me someone who either can give me my donuts back, or refund my money because I will not be shoo'd off. I will be a major thorn in their side until I get a valid reason as to why they say the can't or get what I'm requesting. "They can't" is not a reason and there is no reason not to honor what the first agent said.

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Bubba64
US
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Mar 16, 2016 2:29 pm EDT
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Every time I start playing Simpsons Tapped Out, within a few minutes the game freezes and then closes out. I restart game and same thing keeps happening. There must be a bug or virus in your game. I have been at level 59 for months now. Is that the highest level to the game? I do enjoy playing it, but if game keeps closing out on me, I will delete game all together. Really don't want to do so but I am getting upset for it crashing like it does. Luckily I have never spent any money on game, so at least I'm not losing anything of value other than my personal time. Been playing it for couple of years and would really hate to give it up. So please fix bugs in game.

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Ashley Ashworth
US
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Feb 24, 2016 6:55 pm EST

who do i contact about this game. It did a update and wiped everything and so i have to start again. i have spend money on this game and to have everything wiped is very disappointing and i either want my money back or reinstate my game.

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peter.parry1989
St. Austell, GB
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Dec 01, 2011 10:43 pm EST

Every time i go to play on Medal of Honor or Battlefield 1943 online, the servers seem to be "not currently availabe" most of the time, now i have never had this problem before when i was playing non EA Games online. Please get this issue sorted!

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Jessica Rouse
AU
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Nov 14, 2010 11:39 am EST

I have brought a few EA Games from the app store for my IPhone and they are slow, freeze, and shut down I'm not a happy camper iv WASTED money on your games I want my money back I'm pissed off and I will let every one know that EA Games is ###

These are the Games:
MMA by EA SPORTS, Madden NFL 11, FIFA 10
SIM3 Ambitions

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camelia hardin
Louisville, US
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Jan 13, 2009 12:40 pm EST

i have not been able to play ea games for abut a week keeps popin out please let me know or help me to play games.

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geoge
New Rochelle, US
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May 05, 2013 3:17 pm EDT

i never receive my game the sims 3 university life but they took my money from my credit card $39.99 i waiting for more than a month,
they want my password but i dont remember, now i want my money back thank you

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Ciska
ZA
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Jan 13, 2012 10:31 am EST
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I have logged a problem on EA Gaming website, being unable to download a game that I have purchase with the download program through a proxy. It is now a 36 hours later and I still have not had any response!

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fro4780155
brockton, US
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Jan 01, 2015 1:49 pm EST

my cannon didnt shoot and have to wait twice and now not getting bells when visiting friends

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sturgeonke
batley, GB
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Oct 26, 2014 3:12 pm EDT

I spent £13 on tapped out and then after I confirmed everything I got my 300 donuts. After that everything was ok for about 30 minutes.I bought 7 trees that cost 100 coins each and 6 shrubs that cost 25 coins each.I looked at my donut amount and 100 had gone and I didn't spend any.I have looked for a phone number or an address for EA games and I couldn't find anything. This is ridiculous if anybody knows an address or a phone number please put down in a reply.EA need to sort this out and if nothing gets sorted out my parents will be taking further actions.

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9:08 pm EST
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Electronic Arts (EA) sims 3 for pc

The Sims 3 for PC is a piece of crap! I bought the Sims 3 and I have like NINE expansion packs, that's HUNDREDS of dollars! All it ever does it freeze up! I will be in the middle of playing and it will just freeze up and close, losing any progress I had made. Recently, my sims have stopped aging and there is NO FIX for this... they SAY it's from installing custom content but the piece of crap game froze up long before I ever installed custom stuff! DON'T BUY THIS GAME! They better find a way to give me my freaking money back!

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6:31 pm EST
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Electronic Arts (EA) freezing/unplayable

I've recently started playing The Sims 3 again. I have all expansions and stuff packs. In game is completely fine and I have not had any trouble. HOWEVER, I can not get my save game to load properly EVER. If I exit the game and want to go back in I end up spending an hour Googling and reading about how to fix it so that I can play. I do not do anything to corrupt the files (like switch off the computer while it's saving), I do not have any custom content or mods and my PC is made for gaming. At the moment the only way I can play my save game is to delete it and re name the backup and play from the back up. EVERY TIME. This results in me re playing a day or two that I have already played and I can not find a solution on how to fix this. I have deleted cache files, re installed multiple times, run CCleaner and my husband works in IT and keeps my computer up to date with everything it needs. I don't think I should have to go searching through files and deleting or re naming things just to be able to play. I feel like for every hour of playing I've done I've also spent an hour trying to figure out how to fix it just to play! This is rediculous as I have spent a fair bit of money to play this game and otherwise enjoy it. I will not buy any more expansions or new games until the current issues are dealt with.

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5:22 pm EST
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Electronic Arts (EA) not getting credits as club subscriber

I RENEWED MY SUBSCRIPTION TO CLUB POGO... NOT GETTING CREDITS WHEN PLAYING CLUB ROOMS.
CANNOT FIND A WAY TO CONTACT EA (ELECTRONIC ARTS, INC) POGO.COM.
HAVE TRIED... THEY TOOK MY CREDIT CARD BUT DID NOT GIVE ME ACCESS TO "CLUB POGO".

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Electronic Arts (EA) removed $39.95 from bank without authorization

I was trying to contact pogo.com because all my games would not play. I have e-mailed them several times in regard to a bug with installing java.com. I was not going to subscribe again this year without the java problem being cleared up. Every game ad would pop up saying download java. Checked bank statement today to find Pogo.com had collected $39.95 from my checking account
I don't know what state or any information regarding Pogo's address, phone number, only e-mail.

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mdele0
US
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Aug 29, 2016 5:33 pm EDT

I have complained several times with no result. They say nothing is wrong. The ball will stop in middle of lane and when it comes it will have jumped over the pins only to take out 1 or 2 of the back pins, Some times it will just disappear and not come back. Intermittently when hooking ball left or right it will hook the opposite direction.
Have asked then to go into the room I play in and I haven't any of them. I'm not the only person complain about this, Again no response. Very bad customer service. Wish the CEO would monitor these complaints. Also in same room non members Bowlers Paradise, if you are a club member and a non member leaves the room the next game or 2 you will get a 0 for the 6th frame. They take that frame away for all club members. They say there is nothing wrong.

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freezing me out
Kitchener, CA
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Nov 01, 2012 11:01 pm EDT

hi pogo is freezing many times a night it also tell me that you are phrasing out explore 7 well take it off my intro page as i have already installed explorer 9 even tho it tells me to install explorer 8 if this keeps up i will not be renewing my subscription again thanks

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10:40 pm EDT
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Electronic Arts (EA) can not find anywhere to write to them about a problem

wondering how come there is no place to write them about an issue with pogo. Tech support. It used to be easy and now I CAN NOT find anywhere to write to them. All they have a forom's, BUT no place to write to them or even a phone number. Ohhhh but they have one for billing. Guess they want there money. Been trying to find for over to hour's and you are the only one where I can write and get it off my chest. I am about to explode. I am so frustrated.

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rita1944
US
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Jul 28, 2015 3:26 pm EDT

this game is a big rip off they do not let you get the last master because they freeze up why don't you fix it right this is a bad game I had 8 masters wen I tried for the last one it just freezes up what are you going to do about this problem?

rmperry

Andrea Hudson
Andrea Hudson
Fizzyville, US
Send a message
Oct 28, 2012 1:21 pm EDT

that is why I quit going to pogo

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BarbaraBDpver
US
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Oct 28, 2012 12:31 pm EDT

dumg people you do not want to hear it. i have had enough

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BarbaraBDpver
US
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Oct 28, 2012 12:29 pm EDT

I HATE THIS NEW STUFF. I COULD NOT EVEN PLAY POPPIT SPRINT BECAUSE THEY WOULD NOT ACCEPT MY PASSWORD FOR COINS. I CHANGED IT AND NO LUCK TRIED TO GET IT FIXED AND THEY WANTED 99 BUCKS. I DID NOT DO IT. I HAVE ENJOYED PALYING SINCE 2004 BUT TIMES ARE CHANGING. THEY HAVE AQ MONNOPOLY AND THE KNOW IT. I WAQNT THE OLD HOME PAGE RATHER THAN THE JUNK THAT IS COMING UP NOW. I CAN USE MY MONEY SOMEWHERE ELSE.

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Electronic Arts (EA) facebook plug in

Pogo.com has weekly challenges and I am a PAYING member. This week the challenge is "Amazing Adventures". When I went to start the challenge nothing happened. Customer service was useless. I downloaded Quicktime and still would not load. While I was doing all of this over and over again, I changed the Theme to my Firefox and what did I see? When I tried again to play Amazing Adventures a box would pop up and it said "fb library missing(all.js) then I hit OK and still game would not load. Then I went to my AVG tracker and looked to see and behold both FB Social Plugin..social button and Facebook Connect.. Web Analytic were both CHECKED OFF. I unchecked them, and went back to the game and I was able to load, play and win the challenge. While doing all this Zuma Revenge would not load neither, but now it does with those two Facebook boxes unchecked. If I did not figure this out, I as a paying customer would not have been able to complete this challenge, all due to Facebook. By the way, every time I won a game with Amazing Adventures, the AVG tracker would pop up and show that Facebook was tracking. That was very irritating.
I started and closed my Facebook account awhile ago and I really do not want to de

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shelia watson
moss point, US
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Aug 18, 2013 8:28 pm EDT

i have played pogo games over 6 yrs now i cant not play certain games like games spades i have tried everything i was told to do
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  1. Electronic Arts (EA) Contacts

  2. Electronic Arts (EA) phone numbers
    +1 (650) 628-1500
    +1 (650) 628-1500
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  3. Electronic Arts (EA) emails
  4. Electronic Arts (EA) address
    209 Redwood Shores Pkwy, Redwood City, California, 94065-1175, United States
  5. Electronic Arts (EA) social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
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Electronic Arts (EA) is ranked 2 among 40 companies in the Gaming category

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