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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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12:25 am EST
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Dunkin' Donuts about management

Hi I am a regular customer of this dd... When ever I came in I found there is only one or two people working in frount and manager and other crew members are gossiping in the back I wait every time to take some one who take my order... I always saw that one leady swipped in dining area and other one take the customer... One crew member always talked on the phone in the back she never attened me once... Manager do her work every time the customer service for me is always poor... I appriciate that two crew member who always in frount and I am really feel bad abt them... I want that manager should be work in the frount and give a good service...

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4:25 pm EST
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Dunkin' Donuts very bad service

I went through the drive through and ordered a medium hot coco with whipped cream and a medium iced caramel latte with whole milk and extra caramel. when i got to the window i payed the lady and she handed me the hot coco 1st... it was a small so i said this is a small and i payed for a medium, she said no that i was wrong and wouldnt give me the correct size. then she handed me my latte and it was made witth skim milk, i get a latte everyday and i no how it is suppost to taste. i told her it was wrong and to please remake it correctly. she again told me i was wrong and at this point i was getting mad. i said to remake it cuz i didnt like it and she said ill just give u your money back and u can leave. i said no, i just want my latte please... she told me to pull in a parking spot and she would bring it out, i said no please just remake it, she then handed me the same latte but added more caramel... i said i saw u just add caramel, she kept arguing with me rather than just remaking it. finally i agreed to pull over, after waiting 5 minutes i went inside and they hadnt even made it yet, so i waited... she made it and started talking about me in portugese not knowing that i can understand the language. i asked for the managers name and telephone number or corporates number and she said no and asked me to leave. worst service ever.

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1:58 pm EST
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Dunkin' Donuts employees terrible attitude

Female employee at evening shift not using gloves and overcharging customers, terrible attitude and speaking about clients in a depictable manner right in front of them but in her language and refuses to give me a receipt for me to see what i'm being charged for. Can't do her job right and throws the latte right on the counter sprinkling coffee on my face. Its unacceptable and embarrasing that a franchise like dunkin donuts is hiring such human garbage. The franchise management should close that particular store if they can't get normal working people behind their counters.

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Update by Latte Queen
Nov 21, 2010 2:05 pm EST

I witnessed the above complaint it was pittiful.

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583586
30223, Georgia, US
Nov 21, 2010 2:17 pm EST

you witnessed your own complaint? you must be the first in history...someone get this woman a latte

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6:22 am EST
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Dunkin' Donuts rude employes

we went to this dunkin donuts at 11:30 on Nov. 16. 2010 and the total bill was $41.14. There taste was really bad he made a mistake except of saying sorry, he argued and got very rude, he started cursing. The employee said is this your first time in dunkin donuts. And he was trying to fight us, he is like lets go outside. He was using bad words. And he wasn't using any gloves for ice cream, and other things that we got. We did not go there to fight, and he was torturing us by saying i am going to call police.

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poopnacho
New York, US
Nov 18, 2010 8:19 am EST

I call ### on THAT.

Why not call the manager and get him fired? Instead, you come online to defame the entire business/establishment. Seems to me like you'd rather ### about this online than actually confront the business itself (if you had, you would have mentioned that also.) Which tells me that you're fairly certain that HIS story isn't going to match YOURS. (Or are there no security cameras in this dunkin donuts?)

The clean conscience asks to speak to a manager. The guilty conscience comes online to blow off steam.

Your story is wild and ridiculous. "Oh, poor innocent me. All I wanted was a donut. And then it tasted bad. And so the guy at the counter tried to FIGHT me, oh boo hoo!"

Granted, I'll believe you that there ARE rude/obnoxious/unprofessional store clerks out there. But why would someone want to fight you unprovoked? Why would an IDIOT want to fight you unprovoked? And at WORK?

Sorry, man. The customer is NOT always right. The customer is always an A HOLE. Next time, don't spend $40 on donuts (and we ALL know what a donut tastes like) and then complain that you don't like the flavor. There's a million bajillion flavors at D.D., and if you picked the wrong flavor, that's on YOU.

Also, as someone who worked at a custard stand in high school, I can tell you verily: SOFT SERVE DESERTS DO *NOT* REQUIRE GLOVES. What the hell is WRONG with you? Do you have some delusion that people who are paid to work food service have dirtier hands than people who eat there?

Everything about this complaint screams: WAH, WAH, I HASSLED THE CLERK AND IT DIDN'T GO MY WAY! Grow up.

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4:50 am EDT
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Dunkin' Donuts vanilla chai discrepencies

I'm a regular customer of this dunkin' donuts and have been for years. I will no longer give this one my business. I ordered 2 vanilla chai's and drove home as usual, the 15 minute drive is just enough time for it to cool off to drink. Well, the last time I was there I certainly didn't have to worry about that. I had 2 half full cups of very cold chai. It was never even heated and i'm sure they used 1 packet and split it between the two cups because it tasted like cold milk! Rip off! Is this how they are making their money by ripping off customers?

One of my major complaints also is when a chai is heated and frothed they are only to use a medium cup, well w/ all the foam you are not getting what you pay for... Hence the whole cup full. Why not make life easy and give us what we pay for by simply putting it into a large cup? I've seen several times where they fill 1/2 way and then you see the employee drinking the rest of my chai or pouring the rest down the drain. Well hello, I paid for it.. So why didn't I get it all! Unbelievable... And this happens at most all of them! Like I said... Rip off! You know a simple change in policy and putting it in a large cup would be the honest thing to do! Fed up!

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8:33 pm EDT
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Dunkin' Donuts employees hatred

I have a friends in dunkin donuts baguio city branch here in session road.. I just want to comment on how the dunkin donuts area manager and supervisor treat their employees.. Regarding on their salary they always said that they always have variances in their donuts. So that when they get their salary they will be deducted with 1000 php and sometimes more than that.. My friend says how did that happen they always count their donut twice and they are no variances but when the supervisors count it they would always say it has... What with that.. And also one of my friend didn't get his four days salary because the dunkin said that they lost her time card... Is that a reason? If you want to have more and good costumer treat your employees fairly... And with care

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9:08 pm EDT
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Dunkin' Donuts rude employee

I went to dunkin donuts on (9/26/10 at 10:52 am, well, i decided to get a few things for my kids.An employee working at the time treated me with rude customer service, when i asked him to warm up my bagels! His response was "are you kidding, you gonna make me warm them up".I replied yes! Employee rolled his eyes and made sounds as if that was to much to asks for.Well after all that, I wanted to order some hot chocolate and coffee, employee replied to me"I know you not planning to order more stuff to eat", I replied not any more not with that nasty attitude of yours!After all that took place, service was given with attitude from employee, and I left the store feeling very upset because other customers were waiting in line and observing the bad treatment of service employee was giving me!I didn't even eat the food I purchased and threw it away in the trash can outside store! I plan on calling the corporate number, and even boycott this location because of the rudeness I recieved, because no one should have to go through this with their children!

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11:37 am EDT
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Dunkin' Donuts unfair management

Recently visited Middlefield, Ohio dunkin donuts. On arrival the drive thru was packed there were customers up front and when I walked in i noticed the assistant manager Christina sitting in her car with her boyfriend while on the clock. This has been going on for some time now and is the reason i quit. Our market Manager Morgan has refused to say or do anything and so has the store manager Nicole. And to make salary while sitting in your car is not professional nothing has been done to solve this issue and i feel a complaint was to be made.

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7:47 am EDT
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Dunkin' Donuts customer service/orders

I visit Dunkin Donuts two to maybe 3 times a week during the morning since i work right infront of it at 39 E. Jackson, Chicago, IL 60604. I have had several misunderstanding with the cashier not taking my order's correctly. They either over-charge me or say that they did not charge me the correct amount, etc. Today, Friday September 24, 2010 i walk in at 7:09am and i happen to order a # 4 on the menu which is a Sausage Egg Cheese Croissant with a medium Coffee. I always upgrade to a large Coffee which is a few cents difference and i always end up paying a balance of $4.93. Instead, the cashier Karla M. rang up a completely different order, which was a Sausage Egg Cheese Wrap and charged me the same amount. I complain her and say this is not what i ordered. She goes to the manager, i don't recall her name, and explains the situation. The manager comes up to me and quote says "The cashier rang you up a different order it will be $1.87 additional for me to exchange you a Sausage Egg Cheese Croissant". WHY do i have to pay more when i always order the same thing and it comes out to the same balance. Funny it isn't the only time they have done this to me and for anyone reading this, they will mix up your order, over-charge you, etc.. I ill not be ordering from that Dunkin Donuts location again.

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viovio
Las Vegas, US
Sep 24, 2010 7:57 am EDT

They should of apologized about the mix up, given you the correct order and give you the cup of coffee for free at least, free coffee would be for having you wait for the error made. Customer service just isn't the same anymore, and people these days also take advantage of that by trying to pull fast ones as well. I don't think I like that Manager who helped, what's the $1.87 charge for anyways? His discounted lunch later? Good for you, don't go back there.

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4:05 pm EDT
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Dunkin' Donuts unsanitary, abusive f employee

Dunkin Donuts at touristy Haymarket MBTA Bus station. Gloved F slouching, male at register, no greeting. Ordered 1 small decaf and hot apple pie. F no change in gloves, grabs apple pie. I ask M to intstruct her to change gloves, he refused. Asked F directly she refused! Returned the dirty pies to the bin and grabbed them with no gloves. Asked for mgr, not available. M scribbled Manjit, no business card, then refused to write F name. (HIRA from name tag). F got abusive, then swore SALLI? under her breath. Not hispanic, Paki-Indian? I walked out, unsanitary, appalling.

Sep 17 afternoon, 2010

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3:10 pm EDT
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Dunkin' Donuts abuse in the workplace

I worked for this store for ten months, and it was nothing but mental torture.The store manager was always yelling and screaming at all of us employees in front of eachother and in front of the customers. She yelled at me yesterday and called me a cocky little ###.I had my fill and we had it out right there, but unfortunately for me i was fired for standing up for myself, and whats worse is that it pissed her off so bad that she called the cops and put a restraining order on me. I feel that she just did that to show off her power and to use me as an example to all the rest of my fellow employees that if they stand up to her thats what will happen to them. Someone needs to get rid of her before the company goes down. all of her most experienced help has left and more and more are quitting all the time.

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stanli
hartford, US
Mar 25, 2012 10:11 pm EDT

lawyer up.
This company thrives off making all the employees look bad so they can save money.

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jbfirebird
nowhere, US
Sep 15, 2011 2:59 am EDT

if you notice, someone is trolling. The OP has 1 post while the person posting responses, with the same name, has 5 responses.

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Don'tBeAMoron
Tyler, US
Sep 05, 2010 4:01 pm EDT
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Sounds to me like you deserved it and might be best suited for suicide.

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TA254936
s, US
Sep 05, 2010 3:35 pm EDT

Oh Helpnu, I told her that I refused to clean the washroom that is a man's job. When she told me that everyone helps out I threatened to smack her. SHe caled the police on me and then fired me. What a wimp, hiding behind the police.

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TA254936
s, US
Sep 05, 2010 3:34 pm EDT

This evil ### just saw my letter. ONe of my "friends" tattled on her like some kindergartener. Now she wants me to post the real reason I was fired. Okay it was me who called her a corky ###. Not the other way around. Happy now. She also believes everything people say. I told her that I would smack her because I was forced to work hard and she called the police on me crying. I doubt she is scared, just fake tears. I hate that stupid ###. Ha you can sue me for making false claims on you not for calling you a stupid ###. You can even complain about my threat of bodily harm however I can tell the world how much I hate you loser.

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1:32 pm EDT
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Dunkin' Donuts pricing policy

I stopped at the Dunkin Donuts on the Post Rd. in Fairfield, CT for coffee and a toasted bagel with butter. My husband noticed that the employee rang up one bagel for $1.29 and added a charge for butter for $.40. I have never heard of an establishment charging for butter on a bagel (cream cheese yes-$1.20 extra)! I asked the employee if that is indeed the case and she said yes they charge extra for butter. I looked at the "menu" or price list posted on the wall above the donuts, and it says a single bagel for $1.29 and it lists a bagel with cream cheese is $2.49 (ridiculous). There was no mention of butter as a separate charge. It is infuriating and deceptive. I went into the Southport, CT location, and they follow the same practice. I will never again patronize a Dunkin Donuts and I am filing a complaint with the Consumer Protection Agency of Connecticut

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daniellewaterman
Westfield, US
Dec 16, 2010 11:05 pm EST

Where I work it only costs 15 cents for butter, but why would it ever be free? The company has to spend money to supply butter, therefore they should be able to charge money to compensate. The little stuff adds up.

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3:28 pm EDT
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Dunkin' Donuts rude employees

I go into this dunkin donuts almost every morning to get myself and my husband a coffee. And most of these morning, there are three girls that I can see and hear talking so badly about all the customers, including myself sometimes, using profanity and extremley hurtful words that I dont even care to mention. I have taken the time to read there name tags (thank god they are required to do so) and there names are terry, ashley, and tara. These girls should not be working in a restaurant buisness where customers are the number one priority. If I were a part of the corporate team, I would do the right thing by firing them immediatly. Terry and Tara almost always make a huge deal about my bagels or sandwiches being cut into half, of putting cream cheese on my bagel. This restaurant will no longer be my coffee stop in the morning. Those horrible girls need to go!

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daniellewaterman
Westfield, US
Dec 16, 2010 11:13 pm EST

Cutting bagels in half is kind of a pain. The cream cheese gets everywhere and we have to use a dull rounded spatula (which is meant for spreading frosting/cream cheese) or use a plastic knife to cut with, because we don't have actual knives. So adding that on to an order along with the constant pressure of preparing sandwiches quickly to both drive-thru and the front counter can become stressful.

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9:16 am EDT
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Dunkin' Donuts working conditions

I work for this company and Dunkin Donuts rents from Rindge Country Convience Store. It is about 87 degrees inside where Dunkin Donuts is located right now. There is no air circulating and people get so hot that they feel like they are going to pass out. Not only that but we are all sweating while dealing with food, I think that is unsanitary and disguisting. We have brought it up many times to the COO of Dunkin Donuts and nothing is being done about it. They say it is fine when they aren't back here working while its hot outside and inside with all the machines going. They don't want to have to deal with the manager of the convience store so they just ignore us and inform us they don't have time for this. It becomes so hot that people need to go take breaks in the walk in fridge so they don't get sick or pass out. I think this is something that they need to deal with. We are suppose to be working in comfortable working conditions exspecially with food. We don't have access to the controls of the air system. Only the owner of the convience store does and he shuts them off or sets is so it don't turn on unitl 76 degrees and only our controll would go off. So now it is trying to cool down the whole building, and some days it doesn't even trun on. This is a big company and they should care about their employees working conditions.

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andrew sackalot
Boulder, US
Jul 07, 2011 9:26 pm EDT

oh boo ###ing hoo you want me

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sstachnik
Chicago, US
Jun 19, 2011 3:13 am EDT

hi my name is savannah i live in chicago and i also have this problem and to make matters worse we have a 7 month pregnant woman working with us to. im going to be completely honest i told my manager that i loose hair very easily and asked for a baseball cap from dunkin donuts and i would pay out of pocket and was refused then i told here that i was dripping swat in the food and she told me to make the best of the heat. our machines are to hot and over working we are out of ice because our ice machine isnt making ice its too hot i want to pass out everytime i go to work... im tired of all the bull ive worked there for only 2 months and i love my job but the working conditions extremely unbarible... please help me and tell me what you did to at least try and fix the problem at a dead end... my email is sstachnik@yahoo.com

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2:29 pm EDT
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Dunkin' Donuts drugs being sold

We were sitting in are vehicle eating a donut an i was drinking my coffee.When a skinny short short haired employee came out of kitchen exit..He lit a cigarette an proceeded to his vehicle...Silver ford taurus 99 or 2000 to be exact...He seemed very edgy...Pacing around..I continued to be nosey you could say..A vehicle pulled up along the employee an the taurus..The driver of the vehicle that pulled up got out an started talking to the emplooyee..They continued to both very nervous..They shook hands an both reached into their pockets...This all seemed fine to me but then i saw a large wad of cash from the employee an big plastic bags of white stuff from the man who pulled up exchange hands...I watch cops all the time an can pretty much see this drug deal go down an besides i was only 5 or 6 feet away an have really good vision...The man who arrived got in his vehicle then sped away...The employee got in his vehicle..I then proceeded to go back into the establishment(Dunkin Donuts)..I asked the girl who the man was outside on break..She said, "Oh you mean craig, he's been here a few months..Why?"Know bother was just wondering..I then went back to my vehicle..This employee must of been sniffing what he just purchased cause he had a dollar bill rolled up sticking out of his nose an kept leaning down in his seat to be discreet he was not...Nice real nice...So i decided it was time for me an my son to leave..Yes thats right this jack--- was doing this in front of my child...So we pulled out to leave an this employee gets out an walks toward us an says mind your own business you old F---K you can fill in the blanks...I could not beleive this guy craig...Nice employee's Dunkin Donuts...Great place for families...So i wanted people to know what kind of emplooyee's this dunkins employee's...I for one will never go to this location again the nerve of this guy...Worst of all try imaging explain this to your child...

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andyoh0123
Yardley, US
Jul 09, 2010 3:15 pm EDT

Firetruck?

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andyoh0123
Yardley, US
Jul 09, 2010 3:14 pm EDT

firetruck?

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7:58 am EDT
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Dunkin' Donuts illegal employment

they hired 2 illegal people from several year and those two people is from the same family. they working 7 day a week about 70 hours a week, and get paid under the table. but some of us dont have any job even thought we are eligiable to work. as a good citizen i would like to see some action against it. I heard that the manager Saidhi deasi and her who family run the business as their stander not dunkin stander, they make peoples drink with expired milk and try to use up everything that one guest dont like, they give the same produc to the next guest. Sushmira upretty and her uncle Govinda has been working for them almost 5 years now and get paid under the table ( cash), neither they pay any federal tax nor they let any other employee to have few extra hours. this management never pay overtime and treat their employees as a slave.

Sushmira upretty is a international student who came this country with a F1 visa, thats means she cannot work at all, if she do work then she have to work on campus for maximum of 20 hours. she's cheating with the governemt and the law. its my request that we should take this matter seriously and take further actions aginst it.

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6:48 pm EDT
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Dunkin' Donuts soured ice tea

My friend and I stopped in at the Dunkin Donuts in Greece Town mall for a nice refreshing iced tea. After three trys they finally gave me an iced tea with no lemon as requested by me several times. I told him I was allergic to lemons and he rolled his eyes at me. My friend wanted her lemon so that was not a problem. The real problem came when we went to drink our tea and found it to be sour. The color was very cloudy and the tea was spoiled. I took it back up to the counter and asked for my money back the both of the attendants said they did not know how to give money back. Nor could they put the amount on a gift card. The girl told me to put sugar in it. It was spoiled tea they wanted me to put sugar in. I would think that atleast one of the two should know how to refund money or atleast be able to remake a batch of tea. I told the girl that the tea was bad. We sat in the food court for another ten minutes and watched her serve the same ice tea to two other customers. One came back and complained and was given the same answer I was. The second sipped her tea and tossed it out. What kind of service is that?

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3:11 am EDT
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Dunkin' Donuts rude crew member

To start with, I am writing this to share one horrible experience I just had to one of the crew members of dunkin donuts in West Chicago along I-59 and Washington St., Il. I went for a drive thru to get myself and my friends something to eat and drink. I orderd for a mint chocolate chip shake and he was yelling and said that they don't have it. I just let the yelling passed by and ordered for a different drink. I ordered a cappuccino blast and the employee just yelled who seemed pissed and told me that they don't have any ice cream?!First of all, Cappuccino blast is not an ice cream he must be aware of what he is selling!I got mad and asked him why he was yelling to me when I only was asking for a drink. He told me to pull upfront, when I did he was making lame excuses that they were cleaning and started yelling again. Customer comes first if they were trying to close up why would they still get orders and I know that they are open 24 hours and it wa only 2:00am so cleaning up is not supposed to be an excuse when they can always do it when the customer leaves. I was still talking to the employee and he just turn his back on me. I asked for his name but refused to give it to me and was covering his name plate. This was an awful night and makes me feel to not go back to that store, probably to all dunkin donut establishment.

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FreckleLip
Springfield, US
Jun 18, 2010 12:16 pm EDT

Ummmm dunkin donuts doesnt sell "Blasts" and they sure as hell dont sell ice cream. I dont know where you come from guy but you went the wrong establishment.

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8:52 am EDT

Dunkin' Donuts dirty place and bad management

Dunkin Donuts is usually a great place for a snack or a drink and they are clean etc. But i have to complain that the one near my seems to be less clean and have stale products a lot. This could be because of the economy but maybe it is just bad management?

Anyway, i thought you should know about this store as t brings down your entire company.

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7:11 pm EDT
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Dunkin' Donuts changing menu

Several of your dunkin donut in the west palm beach area. Are lowing the standards and changing there menu.I can see that they also will "go-by-the-way-side" unless ssomethingg is done to correct this problem. I personaly use to buy a dozen of your product every week.
I go to Publics for my donuts now. I just thought I wouldd let some one know. the problem is getting bigger.
Your unsatified customer.

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Dunkin Donut
, CA
May 29, 2010 7:58 pm EDT

As a representive for Dunkin Donut, I have read your letter, and frankly I don't care if you return to our store or not. For eery unsatisifed customer such as your self we have dozen's of satisifed customers, so really no loss to us. So Glenn, go buy your donuts from Publix, or Publics we don't care, we won't go broke because we lost your busniess.

Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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