poor service and inconvenience!
Last night, once again I went to the Dunkin Donuts located on Rt. 30 Rd. in North Versailes PA and once again their were only maybe 15 donuts in the entire store which are kinds I don't like. Also, they have the same problem with the bagels, but, this has been going on since the N. Versailes store was remodeled what 2 or 3 years ago. This is the 5th time at this location. Also, I have had the same problem at the location on Rt. 30 in Irwin PA. just in the past few weeks, once I went on a Thursday night to the Irwin location, then on Friday and Saturday to the N. Versailes location in the same week and every time no donuts. They are open 24 hrs. a day, which they use to always have donuts no matter what time you would stop in. I am stopping around 10 pm or so. Since I only stop by 1-2 times a week, I suspect these stores have had no donuts probably when I haven’t stopped. When I ask to speak to a manager or owner and one never seems to be around. The only answer I get is we only make Donuts certain times a day which the Donuts are not ready until 2 or 3 in the morning, both stores are owned by the same person and the Donuts are made at the N. Versailes store. The first time this happened I stopped on a Saturday night around 10 or 10:30 I was told the donuts would be ready in an hour. I waited an hour and was told oh they would be out in a few minutes and they were not another half hour went by to get a person to talk to. Then I was told the donuts would not be ready until 2 or 3 in the morning after waiting an hour an half for a donut. I walked out with no donuts and wasted an hour and half of my time. So now I ask for the owner or manager and get no one and walk out angry and disappointed. Every time I am told we were busy today so I guess this means they are busy all the time and never have donuts that makes a lot of sense. I remember the commercials that say it is time to make the donuts which means you should have donuts when you are open at all times. This means if you are open 24 hours a day you should have a verity of donuts 24 hours a day not just 2 in morning or 2 in the afternoon. This is like going to McDonalds and them telling me we don't have a Big Mac we only make them certain times a day. I have been told at 2 in the afternoon is the best time to get donuts. I work for a living over 12 hours 6 days a week. I do not have time to stop in when there might be donuts available. I go out of my way to get donuts from Dunkin Donuts and I do not appreciate them no having donuts any time I stop. I have not been able to get one donut in weeks to a month. Do you realize how much money is being lost and how many customers you are loosing. This mean not just these 2 locations, but, your name all over the world and all locations, just because of 2 stores never having donuts. I think someone should know what poor customer service these stores are giving since I am sure this is not the way Dunkin Donuts wants to be represented.
Other people have been talking about problems they have been having with these stores and are now going elsewhere for their donuts like crispy cremes. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts. I will never go to Dunkin Donuts again any where I travel if the next time I go and they have no donuts. See I work for a trading company and deal with people all over the world and travel all over the world and all of them come here for meetings which I bring Dunkin Donuts to. Which they love and are not happy when I don't bring them which just happened this past week. So I am also having this problem at 8 in the morning.
Sincerely
Shannan
poor customer service
Today, once again I went to the Dunkin Donuts located on Randall Rd. in Geneva Illinois and the doors were locked. In the past few weeks I can count three separate occasions when I visited this store and found several people in the parking lot waiting to get in the store at 6:00 a.m. They used to be open 24 hrs. a day, now they dropped the night shift and are supposed to be open at 5:00 a.m. which they can’t seem to accomplish. Since I only stop by 2-3 times a week, I suspect this store has probably been closed on days when I haven’t stopped. When I ask to speak to a manager one never seems to be around. I think someone should know what poor customer service this store is giving since I am sure this is not the way Dunkin Donuts wants to be represented.
I work at a large hospital and other people have been talking about problems they have been having with this store and are now going elsewhere for their morning coffee. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts.
Sincerely,
Linda
stupid commercial!
Dunkin Donuts has the stupidest new advertisement ever, and therefore I will never buy from their establishment again. They got a bunch of dumb zombies who shop at Wal-Mart everyday to sing this annoying song about how the names of the coffee were surprisingly foreign, and they were all like "Is it French, or is it Italian? Perhaps Fratalian?" Dumb, and certainly unremarkable. What happened to the fat guy with a mustache that used to do the Dunkin Donuts commercial? This just proves that the company has gone downhill.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ware, Massachusetts - I bought a medium coffee and a muffin and gave the girl at the drive-thru $ 20.00 and I got back $ 3.75 instead of 13.75. I went back the next day and the store manager gave me the run around and said there was nothing he could. He then told me to leave a name and number and the main office would look into it. The manager had a personality of a old used work-boot. No apology or "geez here`s some coupons for your troubles". He said the till was correct yesterday morning when the girl cashed out, basicly calling me a liar and a kook. I will never go to Dunkin Doughnuts again. You think a company that makes billions a year would be more curtious.
EVERYONE understands a starbucks menu now and it hasn't changed much in 10 years. Even if you don't like ordering a "grande" - I certainly don't, so i agree with you guys, Keith and Al - I still know what it means.
But the premise of the commercial is really dated. There's no sense of Wha? anymore when someone says their starbucks drink order. The whole "Double grande skinny mocha no-whip extra sugar latte with one pump of hazelnut" joke is really early-Friends era.
To top it off, Dunkin still calls its drink a "latte." And I get that there's no "regular" equivalent, but word - the Italian for milk - seems really odd and out of place when juxtaposed RIGHT after a riff on how much stupid Americans hate foreign words.
Disagree totally. I loved the commercial. Really, any commercial that makes me smile rates high in my book.
Besides, I hate going to Starbucks and asking for their Grande. In fact, I don't. I just say "give me a medium black coffee."
I cannot disagree more. I miss the days when you could walk into the local coffee store and ask for a medium without looking like you have been in a cave for the last five years. Venti and grande are not in my vocabulary as sizes for a reason. I'm grumpy enough before my first cup of coffee without having to consult a lexicon!
low customer treatment
I went to Odenton area visiting my friend on Oct 16, 2006. And I stopped by Dunkin Donuts drive thru for two large coffees at in between 9:30 thru 10:00am. I gave one 20 dollar bill to the casher, and she only gave me $6.xx back to me, so I told casher that I about that , then she was telling me that I only gave her 10 dollar bill, of course her punched in 10 dollars, she told my to pull my car to the side. Then few minutes she came out and wants me to leave my contact number, and then she will let me know if she is wrong I can come back anytime. I went home and call the store manager, the manager told me the cashier put the money in to right place, this is the problem bother me, the manager was not stand beside her, how can he said she is right, and he also telling me some customer always think they are right. He said he can't count the drawer now, they needed to follow the routine, they check the drawer at 2:00 pm, and he will call me for result. He called me back around near two, and said to me they already check the drawer and there is only extra $4 in draw not $10, he said he can check the video tape to check, he called me back and said can't find anything to proof but he will pay $10 back to me and I can stop by tomorrow.
I went down there this morning about at 9:40, the staff told me that manager will not be in at noon, she said the drawer was correct yesterday, I told her the story, and come back afternoon. I told them I'm coming back I left my name, phone number and address and ask them send me a check, staff said she will let him call me. I have not received anything from them.
I complaint this is not for only 10 bucks, is how they treat customer and don't try to result the problem.
Szu
I visited the Dunkin Donuts at Alafaya Trail in Orlando Florida a couple of times and witnessed many flies flying around the store and even landing on donuts. The service was terrible and it was all due to the store manager giving the employees a hard time and not acknowledging there hard work. They all looked miserable to work there. I waited close to 15 minutes to get an egg and cheese croissantwich and ended up with someone elses order. The store manager had a terrible attitude and didn't seem to care about the store being unsanitary. It will be the last visit to that Dunkin Donuts for me.
The dunking donuts in Bloomfield ave next to staples in Bloomfield,NJ has a very poor service. Its bathrooms are disgusting. The manager can't even speak English nor can't serve a costumer. He has a very bad attitude toward the workers and the costumers. The service is slow, and they don't have enough people in the counter. It is a shame that the service of this store has change so fast. It looks like as if the manger of the store was not certificated by Dunkin Donuts.
Please attend to this matter as soon as possible.
Sincerly, a daily costumer!
I work for a Dunkin Donuts in Lewiston maine and my manager is really mean to us workers, she fires people for a reason we dont think is right and to top it off she comes to work smelling like the alcohol she had to drink the night before... we have tried talking to our general manager and he does the same threatens our jobs... if I myself didnt have a family to support I would have walked long ago... is there somebody we can have look into these matters without losing our jobs.
Decline in donut quality complaint!
This is the second week in a row that we've noticed a decline in product quality at Dunkin Donuts (Annapolis Maryland). The donuts appear smaller, greasier, less appetizing, less appealing colors, less wholesome and do not taste the same as they did just a couple of months ago. The chocolate tastes off. The blueberry tastes like something one would get out of a freezer box and cook in a microwave. The glazed is the saddest. It's hardly risen, and the coating is almost non-existent. I used the last of my Christmas coupon books to buy this dozen. We never used to have left-over donuts. But, I'll bet that about half of this dozen will be thrown away or half-eaten... just like the dozen we bought last week. I've very disappointed. No more Dunkin Donuts for me. That's probably a good thing though. They're probably the worst thing we could be eating in the morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered a egg sandwich and was asked what I wanted it on said anything I don't know what you have no answer or response
also a plain bagel they didn't have. Drove to the window and was told by a non friendly person no order was taking and to go around again to order. I said no and went to the other store at the end of town .
See video and pictures attached. we purchased creamer for our office and it poured like glue so we are afraid to use. We refrigerated it and shook it but still poured clumpy. We love Dunkin so we are very surprised. purchased at Walmart on 2/9/24
Due to health issues, always ask for decaffeinated coffee. They continually serve me regular coffee which has a very ill effect. I always stress, is it decaffeinated and they lie and tell me yes. To be treated like that for a lousy cup of coffee is just awful. They do this repeatedly.
I have 6 stores within 5 miles of my house I have been to each one and can't seem to get a drinkable cup of coffee anymore I guess im going to honey dew or starbucks
It was bad enough when the reward points system changed. It takes 900 points to get the same thing I used to get for 200. Yesterday, I got an email expecting my free birthday drink, which I have received for several years. Now they only give 3X points on a drink you buy, and it is only good for 3 days. How cheap is this company becoming.
Extreme heat. Workers not feeling well due to extreme heat with unsanitary conditions. Food sitting out in heat
My hours weren’t documented for the hours I worked since it was my first week. I ended up quitting but I did work 2 shifts for a total of 8 hours and I only received pay for 4 hours. I contacted that store’s manager by text but I haven’t received any acknowledgment. Hopefully we can resolve this soon.
unable to contact local D.D. around 60439! Not able to contact customer service?
Seems YOU have a major f'g problem
Semper Paratus
does not recognize my log in, 2 days ago mobile app would not let me log in did not recognize my email, as much money as I spend with DD you would think there would be better customer service,
Rock Hill SC, the new app doesn't allow me the free coffee that I drink almost daily, also if you do try to redeem your rewards, the rewards are deducted even when you can not use the for the items that you have purchased. need to go back to the old app, at least I could use the rewards for the same coffee that I drink daily!
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Last night, once again I went to the Dunkin Donuts located on Rt. 30 Rd. in North Versailes PA and once again their were only maybe 15 donuts in the entire store which are kinds I don't like. Also, they never have bagels. This is the 3rd time at this location I have had the same problem. They are open 24 hrs. a day, which they use to always have donuts no matter what time you would stop in. I am stopping around 10 pm or so. Since I only stop by 1 time a week, I suspect these stores have had no donuts probably when I haven’t stopped. When I ask to speak to a manager or owner and one never seems to be around. The only answer I get is we only make Donuts certain times a day which the Donuts are not ready until 2 or 3 in the morning. I am always told we were busy today so I guess this means they are busy all the time and never have donuts that makes a lot of sense. I remember the commercials that say it is time to make the donuts which means you should have donuts when you are open at all times. This means if you are open 24 hours a day you should have a verity of donuts 24 hours a day not just 2 in morning or 2 in the afternoon. This is like going to Burger King and them telling me we don't have a Whopper we only make them certain times a day. I have been told at 2 in the afternoon is the best time to get donuts. I do not have time to stop in when there might be donuts available. I go out of my way to get donuts from Dunkin Donuts and I do not appreciate them no having donuts any time I stop. I have not been able to get one donut in weeks to a month. I think someone should know what poor customer service these stores are giving since I am sure this is not the way Dunkin Donuts wants to be represented.
Other people have been talking about problems they have been having with these stores and are now going elsewhere for their donuts like crispy cremes. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts.
Kathy