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2.6 33 Reviews

DSL Extreme Complaints Summary

13 Resolved
15 Unresolved
Our verdict: Dealing with DSL Extreme, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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DSL Extreme reviews & complaints 33

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5:27 pm EDT
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DSL Extreme Unreliable Internet and Terrible Customer Service: My Experience with DSLExtreme

So, I signed up for DSLExtreme a few months ago and I gotta say, it's been a real pain in the butt. At first, everything seemed fine and dandy. The internet was working, the speed was decent, and I was happy. But then, things started to go downhill.

First off, the customer service is terrible. I mean, really terrible. I've tried calling them multiple times and I either get put on hold for hours or the call just gets disconnected. And don't even get me started on their email support. It's like they don't even read the emails because I never get a helpful response.

But the real kicker came when my Outlook stopped working. I couldn't send or receive any emails and it kept saying that the problem was with DSLExtreme. So, I tried calling them and emailing them, but no luck. They were nowhere to be found.

Overall, I would not recommend DSLExtreme to anyone. The customer service is nonexistent and the internet is unreliable. Save yourself the headache and go with a different provider.

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4:41 pm EDT
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DSL Extreme DSL Extreme Review: Cheap Internet, Bad Service

I gotta say, DSL Extreme is not the best internet company out there. My mom got hooked on them after hearing some radio guy talk them up, but turns out he was getting paid for it, so he wasn't exactly objective.

Anyway, my mom had nothing but trouble with her connection for two whole years. It was always going out, and she had to call customer service all the time to try and get it fixed. And then, when she finally decided to cancel, they went and charged her credit card for the modem she returned! Can you believe that?

It wasn't until she got the Better Business Bureau involved that they finally straightened things out. But honestly, I wouldn't recommend DSL Extreme to anyone. You get what you pay for, and in this case, cheap internet means really bad internet.

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3:21 pm EDT
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DSL Extreme Disappointing Customer Service Experience with DSL Extreme's Email Service

I've been a loyal customer of DSL Extreme since way back in 2001, and for the most part, I've been pretty happy with their service. But lately, I've been having some issues that have really been getting on my nerves.

You see, I recently switched over to another ISP that offered a bundled package deal, but I decided to keep using DSL Extreme's email service because I liked it so much. The email service is provided by a company called Zimbra, but unfortunately, Zimbra doesn't offer any direct support to DSL Extreme users. So if you have a problem, you have to go through DSL Extreme to get it fixed.

Anyway, a little while ago, Zimbra made some changes to their system, and suddenly my user interface became almost completely unusable. I couldn't access the Preferences tab, which is where you go to create or modify filters, and it was driving me crazy.

I tried calling DSL Extreme's support line to get some help, and after a long wait, I finally got through to a level 2 tech. But let me tell you, this guy was not very helpful. He told me that my issue wasn't affecting any other users, and then proceeded to talk down to me in a really rude and insulting way. I was so frustrated that I just hung up on him.

After that, I tried to follow up with DSL Extreme through their website, but I never got a response. It's like they just didn't care about my problem at all.

Overall, I'm really disappointed with the way DSL Extreme has been handling this situation. I've been a loyal customer for so long, and it feels like they just don't value my business anymore. I'm not sure what I'm going to do next, but I'm definitely considering switching to a different email provider.

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Is DSL Extreme legit?

Our verdict: DSL Extreme has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores DSL Extreme's position as a benchmark of trust and quality within its industry. Users and clients of DSL Extreme can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

DSL Extreme earns 100% level of Trustworthiness

Perfect Trust Endorsement: DSL Extreme achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for DSL Extreme. The company provides a physical address, 9 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

DSL Extreme has claimed the domain name for dslextreme.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Dslextreme.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dslextreme.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The DSL Extreme website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up DSL Extreme and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Dslextreme.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from DSL Extreme.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to DSL Extreme. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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DSL Extreme DSL Extreme Review: Poor Service, Long Wait Times, and Early Termination Fees

I gotta say, I'm not too impressed with DSL Extreme. I mean, I had to wait on hold for over 30 minutes just to talk to tech support! And this is a tech company we're talking about here. It's pretty laughable if you ask me. And don't even get me started on the installation process. It took over two weeks! That was just a preview of the kind of service I was in for.

So, I'm paying $54 a month for 18mbps, but that's not the only thing that matters when it comes to streaming movies without any interruptions. You've also got to consider things like latency, packet loss, and jitter. But DSL Extreme seems to be ignoring all of that. They claim that they measured over 20mbps, but just the day before, when I was on the phone with tech support, we measured speeds of only 7mbps to a high of 11mbps. And the B line quality? Not great. The ping rates were between 80-100ms and the jitter was 10ms. All of that is pretty poor, especially considering that I'm paying for their top tier service.

So, I decided to cancel my service based on the poor and erratic service I was getting. But then they threatened me with an Early Termination Fee! Can you believe that? Luckily, I talked to a friend who's an attorney and he's going to write a letter for me. If you're having any issues with DSL Extreme, feel free to reach out to me. And if you're thinking about signing up with them, I'd suggest reading some of the hundreds of complaints online about this company.

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DSL Extreme DSL Extreme Review: A Complete Disaster - Stay Far Away for Reliable Internet Service

This company is a complete disaster. I would give them a negative rating if I could. If you're looking for reliable internet service, stay far away from DSL Extreme. They are a complete waste of time and money.

The service is terrible, and the equipment they provide is substandard and overpriced. I've had to replace the gateway twice in the past eight months, and it's been nothing but trouble. The performance has been flaky at best, and I've had to call tech support multiple times just to get it to work.

Speaking of tech support, it's a complete nightmare. They don't seem to have any concept of time or urgency. I called yesterday to report a dead gateway, and nothing was done until I called again this morning. The scheduled service window was between 2pm-4pm, and it's now 5pm with no sign of a tech. I had to take time off work, and now I'm out of pocket for lost productivity.

Every time I call tech support, I'm on hold for what seems like hours. They have no idea when a tech will show up, or even if they will show up at all. It's a complete joke. They broke their promise to send a tech between 2pm-4pm, and now I'm left waiting with no idea when or if they will ever show up.

I'm beyond frustrated with this company. They have no concept of customer service or reliability. They should not be in business if they can't deliver on their promises. I've wasted hours of my time and money on this company, and I regret ever signing up with them.

In conclusion, if you're looking for reliable internet service, look elsewhere. DSL Extreme is a complete waste of time and money. Save yourself the headache and avoid them like the plague.

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5:42 pm EDT

DSL Extreme Billing

Ok, Last Oct. DSL Extreme charged me 63.00 instead of the normal 48.00 a month. They do this because they don't alert the customer of the end of contract, poor practice. So I called in Oct. 2020 and spoke with the Rep she told me and I quote, ":We'll take the 15.00 of your next billing. Well, it is almost a year later and they STILL did not do what they said they'd do.
So today I called today Aug 3rd around 2pm, I kept forgetting about this until I see my Bank Statement again thinking they would do what they said the would do. I did not know I was suppose to follow up to make sure they did what they said they will do. So I was connected with some Rep Named Ingrid, probably the WORST customer service Rep I have EVER encountered.
I explained the situation and she proceeds to ask me why I am calling almost a year later... Well, Hello I thought you would do what was told to me last Oct. She told me it's my fault they didn't do what they promised? The Rep was rude and just keep talking and would not get me to a supervisor I had to ask her to shush and let me speak, she refused she only got more combative. I was a customer service trainer and she is the worst, They are suppose to provide customer service not get combative. She told me I was being disrespectful? Because I am asking for the credit promised, and then says they will not do what they said they would do. SO here's my plan, I have several outlets for posting negative things of this nature and I plan to do so. I have referred several customers to DSL Extreme, but not any more. Since when is it the customers responsibility to monitor the claim that was made to me when I renewed. All this over the 15.00 credit promised, and horrible customer service from Ingrid, she should be fired or written up. She escalated the call and the anger by refusing to get me to a supervisor, the WORST CUSTOMER SERVICE EVER.. That will be the Title. And I may be looking for another service if they can't do what they said they would do. So they are not trustworthy and what ever they say their word means nothing? It's not the customers job to make sure they do their job..

And I am contacting the FTC in regard to the practice of Charging the customer more money after their contract ends in hopes the customer doesn't catch it. Poor practice, the customer should be notified before charging more. It's a deceptive practice at best!

Desired outcome: TO do what "THEY told me they would do a year ago, credit the 15$

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Update by RLwh
Sep 03, 2021 5:53 pm EDT

Very deceitful business practice to not notify the customer the end of the agreement is near, at least in some way, as they have emails for everyone how hard would that be? Most software has the ability to set alarms to notify a customer. But based on their response to this I truly believe they do this with the intent to be able to over bill you in hopes you don't catch it.

I have referred customers, but that's over!

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2:04 am EDT
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DSL Extreme internet

I called to renew my contract, the customer service asked me if you upgrade you will have double speed just for paying $5 more. I repeated only $5? Yes "the agent said".
Next month I was charged $17 more when I called they gave more explanation like taxes and other charges. Do they charge tax only $12 every month Or just screw up the customer?
They break the contract and I asked to cancel the internet then they charged me $250. I have the email confirmation for monthly payment of $42.xx cent but they charged me $52.xx. I did send many emails and phone calls I got negative responses.
Now I don't know how to get my money back, please any advise!

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RLwh
Frazier Park Ca 93225, US
Sep 03, 2021 5:58 pm EDT

Try calling the FTC Federal Trade Commission, they frown on businesses that are deceitful, that's purposeful misrepresentation. Apparently the Reps are not trained to tell the truth. Nor are they taught how to handle calls, they get an "F" Misleading with malice

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DSL Extreme overall incompetence and lack of support

I've been a customer of this company's for over 15 years, and until recently I've been for the most part entirely satisfied. Recently however I've been encountering radically degraded service often marked by repeated unkept promises to call back or to fix. (The promises to call back are upon my request quite specific [as: by 4pm]--but they're simply ignored.) Examples follow:

(a) Some time ago the company changed its server/Web mail to Zimbra. Amazingly, a given Zimbra filter will work only sometimes.

(b) The company also uses the blocking services of an outfit called Redcondor, which unaccountably will block *my own* outgoing messages, without my knowledge.

(c) Although Redcondor allows me to whitelist sending domains and URLs, it will not honor my whitelist!

(d) My Internet service has been for the last two weeks or more erratic, in that I will repeatedly get a "server not found" error (for all websites). If I keep trying I will eventually get service, but in the meantime I can't use the Internet.

I can't currently recommend DSL Extreme for anyone. I myself will be leaving as soon as a find a replacement.

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3:12 pm EDT

DSL Extreme Bad Technical Support

Upgraded to Tru stream because the $29.99 was way too slow. The one month later, an ATT pop up and Tru Stream stopped working. I call DSL... am on hold for an hour... I got to go to work. Hang up... Tried again later and waited for two hours... Tried again and got to talk to someone and they wanted me to wait for Teer Two Support... I am on hold again. DSL calls in but I'm afraid to hang up because I've been on hold. They only have a record of me waiting for Teer two... They called me at work, but I couldn't talk at work.

Finally I gave up. I'm only 20 and I decided I can get internet at my Mom's house so I can continue my job search via the internet. I want to cancel because I can't get this fixed because of poor tech support. They want me to pay for $250 early termination... I held up my end of the contract, but their equipment did not... Unless I could see fit to stay home from work to get this thing fixed. Sorry, that's not a good enough excuse for my boss. Also just found out that even though they call my cell phone at work, they later tried to contact me through a wrong number and they had a wrong email address for me. Their support is beyond bad. Do yourself a favor and don't do DSL EXTREME. I am paying the $250 early termination... BUT you will see this complaint across the internet.

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7:47 am EDT
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DSL Extreme Dslextreme billing practices are criminal

I’ve been a dslextreme customer since 08 / 09 / 12 in both florida and michigan. I upgraded to dslextremes’ truestream on 03 / 02 / 15. Installation was done by at&t. No technical problems.

Dslextreme billing notified me that i was going to be charged $99. 90 if i did not return the old modem as it was their leased equipment. Their old modem is a d - link asdl single port promotional give away as an incentive to sign up for dslextreme services. I have the dslextreme email receipt documenting that fact. [$30. 00 modem rebate].

From 08 / 09 / 12 to 03 / 01 / 15 no mention, no documentation nor invoice for leased equipment!

The dslextreme d - link modem died sometime in 2013. I used an old at&t motorola modem as a replacement from wal - mart for $49. 88. [yes, i over paid. I was in a hurry]

Dslextreme billing charged me twice for march 2015. Once for their dsl high speed internet and once for truestream.

Dslextreme billing says my old dsl high speed internet is still active. I had canceled my at&t landline 2 hours after the truestream installation. The only reason for the upgrade to truestream was to ditch my at&t land line. Dslextreme handled the upgrade from beginning to end. At&t was the installation subcontractor only!

In summary, dslextreme billing fabricates fictitious billing notifications for nonexistent leased equipment. Double charges and refused to fix their billing errors. Dslextreme billing is either inept or criminal. Either is unacceptable!

I attempted to cancel automatic payment method charged to my visa. Not allowed by dslextremes’ terms of service. I have to cancel my visa and have it reissued by my bank.

“erwin aka [protected]@dslextreme.com “appears to be a developing sociopath and candace aka [protected]@dslextreme.com is just plain incompetent or following company policy. Neither of them is capable of calculating a pro rated billing period.

I have no problems with dslextreme service or support. It’s a shame the billing department screws up customer goodwill. I’ve had issues in the past when moving and upgrading. Support was great but billing always screwed it up. Nickel and dime crap but wrong, none the less. People who work in billing should be able to use a calculator, scratch pad or use their brains. Billing is not rocket science or quantum physics.

If dslextremes' management reads this post, i want an apology and erwin thoroughly chastised! [my first choice is to have erwin drawn and quartered. ] he really made me very angry! I’m the paying customer and you’re screwing with me? We all know what “bm” means, right?

Dslextreme is not authorized to charge my visa without my express consent

Never give dslextreme your credit card information for automatic payments!

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RLwh
Frazier Park Ca 93225, US
Sep 03, 2021 6:02 pm EDT

WOW, I have never seen so many negative reviews for a company, and all relate to Customer Service of some kind. To ALL, if DSL Extreme has mislead you or failed to disclose all the information contact the FTC. I know because I have been down this road with other companies, I won!

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DSL Extreme speed

Signed up because I was told by Diane DSLextream's customer service rep over the phone that I can upgrade the speed when a faster speed was available in my area. After only 1 months of service (painfully slow service form DSLextreams 3mb plan, I couldn't load Netflix and a lot of outages also), there was a faster 6mb plan available for my area.

I called back and spoke to maria, she told me the cost is now $29.99 (plus an EXTRA $2.98 EVERY month for fees, PS read the fine print) instead of the original $19.99!?!?!

When I asked why maria said, she said and I quote, "Sorry, you should of read the FINE print, it states that once you sign up you can not upgrade at the $19.99 price!"

When I said I was told I could by the last CSR she said the FINE print blah blah blah.

I ask to speak to a supervisor and she said, "Good luck." Then came back and said her supervisor is busy and can call me back LATE, after 5pm today or MAYBE tomorrow.

I guess once I am under a 1 year contract (must pay full amount if i want out) there's not urgency in speaking to me.

So to recap, they lied to get me signed up, they have "extremely" slow speeds (you CANNOT watch netflix without stoppage every now and then with 3mb/s plan), then raised the prices on me, then don't want to talk to me anymore.

I am going to post this in every web board and review sites on the net!

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DSL Extreme unfair business practice

Been with DSL Extreme for over 6 years.
Their MODEM died in 2009. Tech said to go get another one. Bought one at Best Buy. Did not tell me to do anything with the old one.

History of frustration:
Series of outtages through the years. No compensation. Tickets to justify
Actually gave over 5 referrals in the beginning.
Tech support has no idea what is going on(I run a tech company - I was telling them what the issues was - "just like last time, like last ticket" - sure enough, it was.

We finally get off of DSL extreme and now they want us to ship back a modem we had no idea that it was supposed to be shipped back back in 2009 or charge us.

Their back end sales/billing has no idea what their front end is doing and trying to squeeze every bit out of client.

Opening up more complaints.

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5:40 pm EDT
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DSL Extreme The latest outrage

You rarely see a company go to hell this predictably. It would seem they are just sucking as much money as they can out of the company while simultaneously reducing costs by cutting services and providing e-mail for which they pay little, if anything.

Their tech support is offshore somewhere - if their canned responses don't work, they just disconnect. Yes, everything's YOUR fault. Some time ago they turned their e-mail over to Google. Everybody else gets free gmail, but we DSL Extreme parishoners get to pay for flaky service and LONG sign-in times. The phone lines belong to AT&T, so there's another level of unreliability. Just what do these people DO for $25 a month? They certainly don't answer e-mails. Today's latest outrage: on 14 June 2012, you had to agree to Google's brand new, improved terms of service to use your e-mail. These new terms allow them to read and use your e-mail any way they wish. Nope. I'm now shopping for a new ISP in Newark and Santa Rosa. Unfortunately, AT&T and Comcast are also very disagreeable options.

And yes, I will absolutely send back their obsolete DSL modems with tracking numbers.

Sadly, this company is seriously tarnishing the credibility of Leo LaPorte, a person for whom I once had respect. Don't pimp for these guys with your own voice, Leo.

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DSL Extreme billing customer service

I stopped DSL Extreme service almost three years ago (June 2009). Today (April 16, 2012) I received a collection notice for $16.64. I have not heard from DSL Extreme since I discontinued service and moved 20 miles away. I loved my DSL Extreme service. The tech support was local and even educational. But this strange occurrence truly has me scratching my head. They couldn't even send me a bill -- I am sure I paid everything I owed them anyway -- and now three years later I get this rude experience as a thank you for being a loyal customer for 10+ years.

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DSL Extreme domain name hostage

We had registered our domain name with DSLExtreme. Paid for many years in advance. We physically moved our business and cancelled internet services with DSLExtreme, however our domain name was still paid up for more than 3 years. 2 days before the domain service ends we are trying to get a transfer code to move domain service to another company. DSLExtreme wastes more than 7 hours of my time on various phone calls, never once can I speak to anyone actually in a Domain Department. First they tell me that we cancelled the domain name back in 2008 (when we stopped internet service with them). I explain that they still hold the domain name as their reminder email about renewal being necessary shows. After 7 hours, still no transfer code -- not even the billing department can actually call and speak with someone in their domain department. But apparently I can renew with them, I just can't transfer to another company HOSTAGE SITUATION. RUN RUN RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN

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DSL Extreme Provides Misinformation

no direct line to usa technicial support. All initial communication is to the philippines, were the english language is not very well understood or communicated to their customers. This company
says they are in Chatsworth California. However you can not visit their office. Very bad customer
support. They make up their own rules. Told me i could transfer phone number with out renewing
contract, then they changed their mind. Told me i would not have to pay for a new modem that
was also a lie.

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Gary Toler
, US
Jul 21, 2016 5:59 am EDT

I waited on hold for over two and a half hours this morning. I started my phone call at 6:00 am, when tech support opened. I was told that they had a high call volume. 2.5 hours without speaking to a single person. I detest horrific customer service such as this. I will have my account changed to AT&T by this afternoon.

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WorkmanMicheal17
Los Angeles, US
Feb 08, 2012 5:46 pm EST

my neighbor's mother makes $81/hr on the computer. She has been out of a job for 7 months but last month her check was $8709 just working on the computer for a few hours. Read more here...trunc.it/inw0y

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DSL Extreme Worse by the day

Everyone else in the known Universe gets gmail for free. As part of my $32 monthly DSLExtreme bill for just one account (I have two), I get Google mail, too. But I pay for the gmail - DSLExtreme turned over all their webmail to Google a couple of years ago. Very soon, DSLExtreme is going to force me into their NEW LOOK. The new look does not include better service, and the new look stinks; it just makes things harder to find. There was no reason for a new look. Why didn't they spend software development time improving the service? It now takes a full minute to load into my e-mail and over 2 minutes to send a simple text e-mail - if I'm lucky. I'm competing for inadequate Google mail server bandwidth with everybody who has a FREE gmail account, and that includes SPAMMERS and PHISHERS. My DSLExtreme webmail sucks because the people sending out millions of fake gambling spams are more important than paying customers. DSLExtreme never answers support questions related to this poor performance. Luckily for them, I detest AT&T and Comcast even more. What to do?

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DSL Extreme wont disconnect

I am trying to disconnect from their service as I am moving out of state & they do not provide service to this area. I faxed in the requset to disconnect on 10/28/11 & as of today 11/08/11 I am still connected. I decided to file a complaint with the FCC at FCC.gov After speaking with an FCC representative at [protected] she guided me through the complaint process. DSL extreme has some of the worst customer service & their speeds are rather slow. I would think twice before having them be my ISP

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steve preston
, US
May 07, 2018 1:13 pm EDT
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I have ben a dslextreme customer for over 8mont and I have a good customer services experian until today :5/7/18 I did not believe customer services hung up on me two time today obvious ther or some bad peds in the pot user spreston393 email: spreston070@gmail.com

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8:17 pm EDT

DSL Extreme They won't disconnect

I have complied with all necessary requirements to disconnect with dsl extreme . they keep telling me i am disconnected but that is ONLY administratively! the internet line connection is Still connected, which seems their intention to aggravate customers leaving and to aim them to possibly renew membership. i have a neighbor having difficulty with them from not being able to set up disconnect altogether, trickily causing her to renew for another year. i cannot install my dsl verizon modem until the dsl extreme Line is disconnected. i keep being told within one hour it will be disconnected. i have one month to return the modem without a $90. charge from dsl extreme which i will hold out until the disconnect happens to Know when it no longer connects and to have internet access. Or finally will send in, in time. ofcourse with a ups receipt.

this is completely unethical on their part and they keep telling me it's handled and they will confirm with a personal call which i have not received.
Please help with any suggestions.

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Tim Sr.
, US
Jul 22, 2012 3:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Simple solution if you have auto bank payment. Call your bank and tell them you canceled the service and to no longer allow DSL to take money from your account. although they may get one final payment depending on time of month cancled if they requested payment before you called your bank.
If using a credit card for auto payment do the same. If credit card co refuses to honor your request ask to speak to a superior officer and inform them if payment is not stopped you are going to payoff and cancel your card. I had a credit card Co do this to me once with MSN. Good Luck

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11:39 am EDT

DSL Extreme Slow

I don’t normally write complaints in a web site but my experience with DSL Extreme has been very frustrating to say the least. FIRST AND ABOVE ALL I WOULD SAY DO NOT USE THEIR SERVICE BECAUSE THEY HAVE NONE! Now read below if you want more of why…. It started right at the beginning DSL Extreme put in an order to take over my line on the Thursday just before a long holiday weekend. Needless to say I was unable to talk to my son thousands of miles away for the holiday and was very saddened.

From there it have been a customer service nightmare. I would be working and mostly in the evening my internet would suddenly slow down. I am paying for 3000kb down and 512kb up it would drop to such a low rate my Explorer would time out so I down loaded Google Chrome it happened with that browser as well. When I would call their customer service they would ask me to do the usual turn everything off and start it all back up modem first. Magic its all better but they could not ever tell me what was going wrong.

I tried using their online help but my connection was so slow that it would time out and they would close the help ticket saying the customer disconnected ….. DUH!

The topper was when I called up the company and asked to talk to a manager about tracking my service so maybe they could find out why this happens almost always at night. The young girl CS rep told me they had no managers on duty at night. I told her I wanted to be called the next day to discuss the problem and gave her my cell phone number to be sure I would talk to someone. Surprise I never got called. So I went looking as to how I could send them an email and found their customer service address on their home page. I drafted a letter and pasted it into the box and sent if off expressing my dissatisfaction with their service. Amazingly I NEVER received even a confirmation of my email let alone an return.
A week has past the internet was working fairly well until tonight then it froze up to the point when I finally got test results from DSL Extreme’s speed test site my down load speed was 21kb down and 420kb up. I called told the c/s rep I wanted to talk to a manager he insisted on trying to get me to reboot everything I said I wanted to talk to a manager. I was placed on hold when he returned he acted as if a manager was joining us but never did. So back on hold again while he tracked one down. I waited and waited finally he came back online and said to me sir did you know your payment is late? I asked him if that was why my internet was slow (mind you my payment was 3 days lat 2 of which were a weekend) he answered yes. I asked him again Eddy are you saying your slowing my internet service because my payment is 3 days late? He stammered and tried to change the subject again I asked and again he dodged the question finally I asked him a third time and his answer was “yes”. I said now I really need to talk to a manager once again I was placed on hold then n then off then on again then I returned to the iterance que and was told how important to them I was. Then music again and I was told how important I was to them then music this went on three or four more times then the music stopped the line is still open as I type 1 hour 13 min 39seconds I don’t think their coming back….. I just hung up. Now as bad as ATT was I guess I am going back to them, at least I never lost the speed just would go off line now and then I prefer off line, to timing out I think….. So if you choose DSL Extreme I hope you like hold music…

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DSL Extreme Customer Reviews Overview

DSL Extreme is a popular internet service provider that has been providing reliable and high-speed internet services to customers for many years. The company has received numerous positive reviews from satisfied customers who have praised its fast and reliable internet speeds, excellent customer service, and affordable pricing plans.

Customers have also appreciated the company's easy-to-use website, which allows them to easily manage their accounts, pay bills, and troubleshoot any issues they may be experiencing. Additionally, DSL Extreme offers a range of internet plans to suit different needs and budgets, including DSL, fiber, and wireless options.

Overall, DSL Extreme is a highly recommended internet service provider that offers fast, reliable, and affordable internet services to customers across the United States. With its excellent customer service and easy-to-use website, it's no wonder that so many customers have chosen DSL Extreme as their preferred internet service provider.
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Phone numbers

+1 (800) 774-3379 +1 (866) 243-8638 More phone numbers

Website

www.dslextreme.com

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