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Drivetime Car Sales / Awful company

1 Airport Freeway, Irving, TX, United States Review updated:
Contact information:
Phone: 877-786-1953

First of all I want to let you all know that we have never ever missed a payment to this company. If I could turn back time we would have never bought a car from Drivetime. They raked us over the coals after 'approving' us wanting to know the names and phone numbers of 3 (three) family members, 3 personal friends, employers, etc. Granted, if a person skips out on them they would need to know numbers of people to contact who might aide them in recovering their money or vehicle, but this company is just over the top when it comes to calling their customers.

Our car note is due every other Friday in the amount of $190.00. Actually, I am a co-signer on this loan for my boyfriend... I always make the payments. We moved out of the Dallas area to Houston in April 2008 and when we moved I contacted Drivetime and gave them our new address and my boyfriends new job info and told them that his paydays had now changed and we would be making the truck payment on Monday rather than Friday because that is how he is paid.

Every other week they call us wanting to know why the payment wasn't made. Twice they have called my son at work because they didn't see a payment posted yet on Friday and there was no answer at our home number. That was the reason they gave me as to why they called my son on his job. They call all the time. If you are not home and they get an answering machine they will have no qualms about calling at 10:00 p.m. at night or even calling people whom you have on your reference list. This is absolutely ridiculous.

If we were 3 business days late paying our car loan and they had exhausted all of my numbers trying to reach me (they didn't even try calling on my cell # that they have for me) I might understand a bit more. We have never missed making a payment to these people and are never later than paying on the Monday following the Friday it is normally due. One time we were in Alabama at a funeral and they were unable to reach us on a Monday morning. They called my son again at work wanting to know if he knew where we were. These people are absolutely ridiculous.

Like I said earlier, I had given them my boyfriends new pay day schedule and they refuse to make the payment due on Monday, one business day later than what we had signed for. I would never recommend you purchase one of their vehicles, not only for the exorbitant amount of money you will be paying for a vehicle and the huge interest rate and high payments, but for the way their customer service handles their business. They do not communicate to each other in the office, do not make notations in your file and just last payment time I received 2 phone calls in one day from them asking the same information as to why I had not made the car payment yet.

I despise the Monday mornings every other week now, when I know they are going to be calling and harassing me to make the payment when I always do make it after 3:00 p.m. every other Monday. Never again and if you don't want problems with these people... don't buy from them either. Another 4 years we have to deal with them. I think I'm going to be sick now.

Linda is the worst one in the credit department. She loves her job.

Va
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Comments

  • 11
      16th of Apr, 2009
    0 Votes

    i think this ### is full of ###. I bet if you check her credit she has charge offs repos and late pays. she needs to grow the ### up and be responsible for the contracts she signs. Drivetime sells a quality product but she probably doesn't qualify for anything but a go-cart.

  • Ma
      9th of Jun, 2009
    0 Votes

    I think the above comment response indivdual may be a drivetime employee, For, with all the complaients about drive time She is partly right. The salesmen and manager refer to customer as roaches and only care about their commissions. It's time to United a file aclass action suit against Drivetime .. By the way the above comment with all the vugar words. needs to grow-up. Drivetime is not all it's cracked up to be and as for quality product (cars) . Yes, contracts need to be honored..Yet, so does not selling Ugly duckling cars under a diferent name. I hope the Federal Goverment Consumer quality and fraud unit comes on board for Drive time really needs to be investigated for sub standard vehicles and Consumer Fraud

  • Be
      7th of Jun, 2010
    0 Votes

    Ok so I just got off the phone with Drivetime ! They called me 5 times today and I just got out of work and returned the phone call.

    They said I was 2 days late, but my ticket book that was provided when I purchased the car showed my payments this month were due on the 12th and the 26th. Their records show it was due on the 5th and the 19th. This rude, ghetto customer service person - Jackie - said there was nothing she could do. I asked her if I could fax over my copy in order to verify that I'm not lying therefore I don't want that reflected on my credit. She kept speaking loudly over me saying it wasn't her that messed up and my car payment is due every 14 days, I should know that.

    Excuse me? I'm a busy person and unlike her, I'm not a complete dullard. She insulted my intelligence insinuating I don't know how to count and was so extremely rude. I pay according to the ticketbook DRIVETIME provided for me. I bought the car because I thought it was a good deal, but with this type of customer service I should have taken my business elsewhere. I hung up on her and called back. A gentleman said he would put a notation in my file that there was some confusion and gave me a fax number to send it to.

    With that attitude you'll be making 9 bucks an hour for the rest of your life answering calls at Drivetime, Jackie. I will be sure to email whoever I can to let them know how unprofessional and rude this girl was.

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