DriveTime Automotive Group reviews and complaints 1
View all 306 complaintsDriveTime Automotive Group - a / c issues with vehicle
I purchased the 2008 Hyundai Tucson in March 25, 2014. Now the A/C on the vehicle has gone out twice in the three months I have had the vehicle. I had to pay $170 to service the vehicle, pay for car rental for 4 days while my vehicle was in the shop. One month later the same thing happened again the A/C went again. I spoke to the people at the insurance department that Drive Time has, to no avail they indicated to me that they would not pay for the repairs because the A/C was still operating and the rental would not be covered either because the vehicle was running too. This vehicle has heated up because of this too and there is no way that they will even think of trading it for another either. I asked them that question and they straight up told me that if I returned the vehicle it would be considered a repossession on my part. I am no longer satisfied with this vehicle I even stopped payment on the vehicle because I could not afford to pay for the repairs, rental and on top of that the $478 on the payment for June. Now I did send in $239 which was half of the payment but in June I didn't pay the vehicle. So now I am hesitant to pay another payment when the vehicle is still messing up and heating up and they will not do anything to fix the problem or help the situation. I would much rather get rid of the vehicle but would request the down payment of $1, 000 I gave to purchase another vehicle. The manager at this Drive Time location will only tell me to call the insurance company and they do not deal with you directly. The insurance company is not willing to make any exceptions either. Drivetime has their insurance company so they have the upperhand here I think. I am just upset because I will be paying about $18, 000 for a vehicle that is not functioning. Drivetime gives a guarantee so they say that they inspect their vehicles and that is not the case here because if they did they would know that the vehicle was not cooling the way it should and it had a leak in the coolant and antifreeze reserve too.
The complaint has been investigated and resolved to the customer’s satisfaction.
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The car has been a big down fall from the day I got it I just want my money back the first week of having the car as been a problem's with it the car is really bad car and really need help on this matter
You paid $18, 000 for a 6 year old Hyundai Tucson?