Dreams

I am having trouble at the moment. My day bed collapsed on the second day when my adult daughter sat on it. The plastic clips don't keep the slats in. They just fall out. I rang and they sent more slats and plastic clips. I rang today as it has collapsed twice more on me too. Apparently i have to wait for the manufacturer to send someone to inspect it. Meanwhile I will just have to keep picking myself back up when it falls through. I am really disappointed and frustrated and done know how long till they send someone and even then I will have to wait while they decide whether its a fault etc

Bought 2 beds on 27/08/2012, one of which was a TV bed. We were informed that it could be delivered within 2 weeks and that someone would call us the following day with a delivery date. 2 weeks later, after several phone calls, I went back to the store to ask for a delivery date and experienced the worst customer service I have ever known. The saleswoman was rude and sarcastic and still could not give me a date. My partner went to the store later that day to see the manager, who explained that there must have been a misunderstanding in my earlier visit! No apology was offered. He said he would chase the date and call in a day or two. 4 days later, still nothing so i called him, to be told he'll call me back! This time he did, and informed me the beds would be delivered on 25th sept (over 4 weeks since purchase). The beds arrived on 25th, but the TV for TV bed was smashed and the inner shelf was broken. I had to cal the shop to advise, no apology offered, i asked when a replacement would be sent and was told they didnt know! He would have to call customer service and call me back.When he did, i was informed that their system was still showing the order as 'in transit' and nothing could be done until the following day.
I called customer service myself, told the same 'in transit' thing, when i said i am the customer and i'm telling you that the goods are faulty i was told 'its not like i'm asking you to wait weeks and weeks, we will sort it tomorrow!' Not what i call customer service!
I called on 26th, to be told that it would be at least 2 weeks before a replacement could be sent out and someone would call 2 days before to confirm the date! Not happy with this or with the attitude from the majority of the staff, i emailed dreams customer service. I then called them back and spoke to a manager, who said he couldnt do anything about the timescale but could offer compensation...BUT he couldnt discuss it until after the replacement had been received, so i should call back then! Poor, poor, poor! I informed him that I would contact Trading Standards and let them know about Dreams lack of ability to provide goods that were fit for purpose (which i have done). I also emailed dreams again to update them on my action and request a call from someone who could discuss the matter now, not in 2 weeks time! So, I will have to wait and see if that call happens, if not then I intend to call back and have them come and pick up both beds and refund my money.

I will never use this company again, poor service and poor products.

Purchased a king size bed and bunk beds on the 26th Dec 2012 (order no 188A001070) from Dreams Feltham branch and was scheduled to be delivered on 19th Jan 2013. However on 19th they call us saying they cant do the delivery and now will only be done on 26th Jan, which is was unacceptable to us. We reached out to their HO and customer services and the store manager, and were promised delivery on 23rd Jan. This again didnt happen and finally the consignment reached on 25th Jan.
When delivered it was missing several items like the RHS base plank of the king bed and both the single mattresses for the bunk bed. Our several complaints and calls and emails havent been able to elicit a response from them.. Extremely poor customer services. We even got an automated response for our emails promising a call back with 48 hours yet, it looks like the 48 hours are not applicable to them. I am now tired of writing to them and would look to approaching the competent authorities to get this matter addressed and resolved on priority. Deplorable service standards and absolutely no quality checks before the deliveries are made.

dreams more like nightmares this company is a disgrace.orderd new bed frame on the 8th jan 09 told it would take about 3 wks for delivery as it was a new line of bed .3 wks came no call about delivery .i phoned myself got told there was a delay was expecting my bed in another 2 wks .still no sign phoned again got told the beginning of march .still no sign of bed i was doing all the chasing finally got all date for bed 23rd of april. dreams phoned night before delivery to tell bed was not coming as it had been damaged in shipment but was informed all beds where made in britian .by this time was getting f off got letter informing me not to worry if bed did not have same name on it cause they had to source it from another supplier but not to worry cause i was actually recieving a better finish and better quality of bed but its the same bed just a different name are they really thick or what .well anyway finally got bed on 12 may to top it all of got wrong slats customer services totally shocking tould me i would have to pay £30 for other slats and £30 delivery why this is there fault .ask to speak to a manager got tould no .phoned shop there were totally useless wasted 30 min on there customers service line that costs a bomb stll got no where this company i s disgracful so be warned do not go to dreams as you will end up with one big nightmare ahhh.

I ordered a bed from dreams on 4th June 2012 to be delivered on 19th July
28th June I received phone call saying cannot deliver will have to be another time and will give £100 in dreams Vouchers when delivery made.
I asked for this to be confirmed in email which I did receive, bed had now dropped price by £310 and since I'm now reordering I should pay that price
I was told I would have to contact customer services.
3 days later countless emails and phone messages sent and no reply
I went back to showroom and got them to ring through which they did quite easily,
Ended asking to speak to manager who told me he couldn't help me and he was going to put phone down on me as I was being abusive. He subsequently changed his mind on that when he found out I was in a dream stores talking in front of other staff and they confirmed and told him that there had been no abusive language throughout the whole phone conversation
In the long run I got the £310 of the bed I wanted ordered another that I needed and had got money of that as well.
Organised to be delivered on 2nd August. On that day the second bed I had ordered turned up but bed I ordered on 4th june didn't . Have left messages and emails again and 6 days later still no one has been in touch. So moral of the story is don't buy from Dreams they will give you nightmares

I had order a bed from dreams, thiught it was cheap. Bed was not deleivered on the day it was suppossed to be delivered, missed work. Finally bed arrived. I thought it would be easy to fix the bed and dreams provide me all the tools that i would need to fix it. But It seems it needed a drill to have the nails sorted. Borrowed a nail driller to have it done. Once the bed frame was fitted, I relaized the bed slats that they provided was wrong size. Two weeks now, trying to sort this out, endless calls to the worst customer dept in the world. without a bed, they suggested me that i use the incorrect size slats and see if i can use the bed, feel like crying. just lost th will. I wish someone could help. I hope this review will help people to rehtink twice before you book a bed from dreams. the worst customer service dept ever...

Order & paid for a memory foam mattress over £1000 on 11/12/11 to be delivered on 22/11/11 they rang up to arrange delivery then 10 minutes later rang back to cancel out off stock, after many phone calls which (cost over £6) through January into February we demanded our money back which we got on 15/02/12 minus £19 for a teddy bear they gave when buying the mattress.
When phoning up if you get an answer we got told its on its way they will ring to arrange delivery they did not they never comunicated any information to us .So I would not recommend this company to any one, we incurred phone charges & cost of a Gift plus they had our money for two months interest free.

Brought a single divan from dreams fort daughter with a 10 year garentee, 3years on the bar was so loose no1coloud sleep in the whole house due to the horrific sqeeles occouring all night when my daughter moved. She is 9years of age and weighs 6stone, I called dreams who told me they might be able to send out a engineer depending on the questions I answered. I was then put on hold by the customer service advisor then the call was cut off. I then had to call again and was told that I never purchased a bed from dreams! I was very frustrated and was told a surveyer would be sent out yo ### the damage. The person they sent out arrived at the correct time and was surprising helpful unlike the rest of dreams employees. He told me there was also a unacceptable dip in the matress. I received a letter from dreams 3 weeks later which stated I should visit my local dreams, pick a bed and call them which I did. I was told I could not have that bed after being on the phone for 2hours of being on hold. I was told id have to pay £200 of my own money and dreams would only be accountable for £50. So much for the £45 10year garentee! I paid for the mattress and base it took 3 months for a matress to arrive and a further 4months the for the base to arrive. Not to mention the phone bill having to call dreams an chase up where my goods where. I'm sorry my story is so lo g but I wanted people to knw the full extent of my experince. By the wag the base that arrived today is missing a drawer even though I paid for a base with a drawer. Please never shop with dreams even though the advertise so much they are absolutely terrible at providing a bed to their customer on time or even the right bed. My daughter is 9 and now is suffering from Syatica. NEVER BUY A BED A FROM DREAMS!

spent over 1500 on mattress and bed around two years ago, shortly after getting the mattress it was faulty the latex topper came away and the bed dipped servery on both sides, the only way to describe how it felt to sleep in was you felt you had to constantly hold yourself in a position as to not end up rolling out of bed, we had a technician who said after 6 months the dipping in the mattress was acceptable, it was 2mm off the 40mm tolerance! after spending nearly £900 on a mattress we were not happy. about 6 month after this we ended up with bad backs in the morning and decided again to get a technician to look at it . the result was it was now at 70mm both sides and the topper had delaminated / come away from the bed and was rendered faulty so rather than replace the bed for like for like we decided to get an equivalent bed by another make rather than dreams own brand but we were told that in the two years the price of our bed had gone up and the equivalent in the other make, so to cut it short to have the mattress we wanted it would cost an extra 450 - 500 quid more, even though the difference on the internet between our mattress and the one we wanted was 230 - 250 quid which we explained we were prepared to pay however we were told only like for like would be offered or an extra 500 to get the mattress we wanted. again not happy but we have opted to get like for like and sell it for what ever we can and do some homework on who to trust to buy from instead of trusting what i thought to be a trust worthy company DREAMS!. WE FEEL RIPPED OFF AND THAT WE BOUGHT A PRODUCT NOT FIT FOR PURPOSE AND HAVE BEEN GIVEN THE SAME UNFIT PRODUCT IN REPLACEMENT AND THEY STILL SELL THIS MATTRESS TO THIS DAY. WE FEEL LET DOWN AND RIPPED OFF. I FOR ONE WILL NEVER BUY FROM DREAMS AGAIN. OH FORGOT EVEN THE BLOODY BEDDING WE BOUGHT FROM THEM WAS FAULTY AND RIPPED DOWN THE SEAMS JUST ANOTHER EXAMPLE.

I didn't purchase anything from your company, and I was charged $39.39. They used my debit card ending in 8838 ( Wells Fargo Bank). I want this amount returned to my card ASAP.

Andrew Baillie

I accidentally found myself as a prime member in eDreams website for selling flight tickets. I cancelled the membership by online chat with an agent but I found today that eDreams charged me 54.99 euro. I want to refund the 54.99 euros back and CANCEL my membership

20/09/2022 India vs Australia T20 match

First price winner created only one team

It’s happen so many time only one team created and won - I m sure it’s fake player from company side

Agree with all the above. Worst service I have ever had. Cancelled order, money bsck to come.

Please contact Trading Standards if you have a complaint about Dreams. They will investigate if enough are received. Dreams has a new scam which I fell for. They put a product stand for £219 in front of an excellent beige/brown striped mattress which I tested and bought. The mattress that was delivered was white, hard and poor. I was then told if I wanted the mattress I had chosen it was an additional £219. Liars, conmem, and cheats. I did not pay them anything extra and consider I got off lightly having read the complaints. I have informed Trading Standards but don't have proof so cannot do anything for myself. If your bed is not as described or is damaged or deteriorates quickly you are entitled to your money back regardless of any contract signed. Those are yourconsumer rights.

AVOID this company" DREAMS" they are ruthless liars and will stoop to any low level just to get a sale. I bought bedroom furniture recently and I was lead to believe it was flat pack furniture by the salesman WAYNE who served me in the DREAMS SWINDON BRANCH STORE recently, WAYNE reassured me that the furniture was definetely flat pack, after I had made it crystal clear to him that flat pack furniture was the only furniture which would fit down my basement stairs. When the furniture was delivered it turned out to be assembled glued together furniture and I had no choice but to refuse delivery of the glued together furniture as this was no good to me since I could not use it. The delivery men returned the furniture there and then, and now HASSAN FROM DREAMS HEAD OFFICE is demanding an extortionate £150 cancelled delivery fee from me, and he is refusing to give me my refund of £1, 535 for the furniture, even though the furniture which was delivered to me was NOT what I had ordered. This DREAMS company have so far to their credit been exposed and investigated on national televisions BBC 1 THE WATCH DOG PROGRAM, AND FORCED TO APOLOGIZE FOR THE RUTHLESS WAY THEY OPERATE TOWARDS THEIR CUSTOMERS IN ORDER TO ACHIEVE THEIR SALES, THEY HAVE ALSO BEEN EXPOSED, AND INVESTIGATED BY THE FAIR TRADING STANDARDS, AND THIS COMPANY ALSO HAS ONE REVIEW SITE WHICH IS" THE REAL ONE" AND HAS ENDLESS ONE STAR RATED REVIEWS AGAINST THEM, THEIR SECOND NEWER REVIEW SITE IS VERY CLEVERLY AND CLEARLY A SELF MANAGED REVIEW SITE, YOU WILL NEED TO DIG DEEP FOR THE BAD REVIEWS ON THIS ONE, BECAUSE AS SOON AS A BAD REVIEW GOES ON THIS SITE THEY FLOOD THE REVIEW SITE WITH A FEW ONE LINER REVIEWS, AND THEN A FEW MORE DISCRIPTIVE REVIEWS TO FOLLOW IN ORDER TO FLOOD OUT THE NEGATIVE REVIEWS.
I ALSO HAD MY CREDIT CARD HACKED INTO WHICH COINCIDED WITH BOTH OF THE TIMES I WENT INT THE SWINDON BRANCH STORE.
THIS COMPANY OPERATES IN A RUTHLESS ! MANNER TO ACHIEVE ITS SALES. BE VERY CAREFUL, AND DO NOT LET YOUR CREDIT CARD LEAVE YOUR SIGHT.

Dreams are a nightmare! We went to their Lakeside store on 14 January to browse for a new mattress. An over eager sales assistant asked what were our requirements and we said a king size mattress *not* foam and a cool surface as I suffer from night sweats as going through the menopause. We were guided by the assistant to specific area and we chose (what we thought was a sprung mattress) and it had the gel topping. We double checked with the assistant that it was not foam and he said no, we checked with him the depth of the mattress and he said it was standard depth (I explained that I wanted my current fitted sheets to fit as didnt want to have to buy new to accommodate a deeper mattress). We went ahead and decided to buy but also somehow got talked into purchasing the mattress topper/cover, the insurance, etc. anyway fast forward, the mattress arrived last Saturday. As soon as delivery drivers left, we noticed a terrible chemical smell from mattress, I immediately rang the driver on his mobile to ask if he could pop back and give us back our old mattress and explaining why, he said no, he couldnt. I rang Dreams at Lakeside left 4 messages but no one rang me back, finally, a manager called back hours later he was most curt and unsympathetic and I said could we get our old mattress back he said no, it had been destroyed! Since then, we have not been able to sleep on the mattress or be in the bedroom due to the strong chemical fumes in and on the mattress, we are sleeping on the sofa downstairs. We have to leave bedroom windows open all day to try and get rid of the smell but its been 5 days now ... my partner is asthmatic and has breathing difficulties, so you can inagine how this smell is affecting his health. We were not warned at the time of purchase that the mattress would have a smell, I have researched myself new mattress smells and it would seem that foam mattresses have a chemical in them during manufacture which is supposed to dissipate over time called 'off-gassing' but we are puzzled, as we were told that our mattress was not foam but sprung mattress. To add to this, the assistant who sold us the mattress lied again because it is deeper than my old mattress and my bedding does not fit, so have to now go and buy deeper fitted bottom sheets. I have tried to contact Dreams again but no one answers the phone it is truly appalling, I am on the verge of a breakdown because of this and other personal issues but this had just added to my stress. I beg anyone thinking of getting a bed or anything from Dreams to think again - go elsewhere people.

I purchased a bed from Dreams not even two years old and the base on the right hand side has collapsed . We are a retired couple so it has not been misused and given the price of over a thousand pounds I expected it to last a little longer. Sent someone out to look at the bed two months later still no resolve. Do not purchase a bed forms Dreams they appear to be very expensive for inferior quality beds.

Dreams? Don't. Bought a very expensive high sleeper for my daughter, who has leukaemia, from Andrew at the Kings Heath store. The guy was completely useless. He assured me that the bed would be delivered on a certain date, so I dismantled my daughter's old bed. Needless to say that the bed didn't arrive and she is now having to sleep on the floor. Still haven't received it and no apologies from the store. Instead, I get thinly veiled threats of violence from the guy when I call to complain. They are ###. Whatever you do, don't shop at this poor excuse for a store.

Don't buy a tv bed from them, they can't get signal. Had to pay out an extra £139 on a digi box because they only have hdmi attachments no scart- funny how that gets 60 tv channels and 20 radio chanels with the ariel positioned in the same place that the bed gets none! But hey its already paid for so dreams couldn't care less. Several calls and nothing resolved - absolutely useless! And there is an imperfection on the tv screen. I thought trying to arrange delivery with them was bad enough!
Absolutely useless avoif using them!