Domino's Pizza
reviews and complaints

I m a regular customer at this location . Last two times the staff taking the order not accepting my order long hold on the phone, at the end saying that we r closed while at the store door it says that carry out timing are 12:30 am Monday - Thursday while I call the location by 12:04 am so the staff behavior is so rude, totally unacceptable they refuse to take orders for take out even 12:04 am, if it's happening with me it could be happening with other customers too, plz stop these employees for insulting customers and I will appreciate if the owner of this location should know about his employees behaviors thanks

My name is Uolanda Castro, i sent my 18 yr old daughter, to pick up a carry out order I placed, when she got there, she did the guy who was cashiering said to the other male workers there, hey guys how about this one, and that one of the workers said, " I'd hit it and quit it " and another said "man I'd pull a steph curry on her " and they were all laughing and taking turns making disrepectful, comments about her, and that they even had one of their friends hanging there in the lobby and he was even joining in. When she got home she was crying it took me a little while to get what had happened out of her, when she finally told me. I drove back up there, and asked to speak to the manager, and it just so happened that the manager was one of the guys that initiated the conversation. I told him what had happened and he said that they were talking like that, but that they weren't talking about my daughter.
I asked for his name and refused to give it to me.
This is very unacceptable, and would like to know who I can speak to on this matter, because this is sexual harassment, and I will not allow this incident to go unnoticed.
My number is [protected], and my name again is Yolanda Castro, my email is [protected]@gmail.com
And the store number is 6642 I believe
The address to your dominoes establishment is
15166 Bellaire Blvd Houston Tx 77083

When I arrived at store for my order they said it wasn't there but it was. Once I got my order they went back to their business without checking me out. I patiently waited a couple minutes but had to ask to be checked out. Then when I got home, I opened up the box and it looks like there was zero cheese on the pizza...very disappointing after all that!

A few days ago I ordered a large 3-topping pizza (canadian bacon, mushroom, green pepper). I was told it would be ready for pick up in 30 minutes. I got there in 25 minutes and the pizza was almost cold. There was hardly any sauce on it to the point I couldn't taste it, and the toppings were slim and over cooked. The pizza was so dry that I ended up throwing it away. This is the second time I have gotten a very poor quality pizza from Dominos.

We are the administration of the MAS Sunday schools organization in Durham, NC. I, the principal personally spoke with the GM by name Jacob of the above mentioned store, I asked him if we order in a weekly bases for ten months (Ten) pizzas (this is part of our fundraising activities for the school) how much is willing to charge us? Jacob responded $5.00 for the medium then we agreed also that he wont charge me sale tax and I provided him with our tax exempt certificate upon his request and we will pay cash on delivery. I was stunned when he send the ten pizzas with the total amount of $58.49. I paid plus tips to the driver but her is the biggest problem when I called to inform him that the invoice was over priced then I asked him for the upcoming delivery to honer the price and service we agreed upon. At this time I was treated very bad with a nasty attitude, when I asked to talk with Jacob they put me on hold for 15 minutes then someone else tried to take my order and adjust the price but he could not saying you put the order online then we will adjust the price for you. I tried to do so but the system did not allow me because the order was over $50.00. I called again to inform them and asked to talk with Jacob and this time he was so nasty to honor his deal with me and told me if I do not like what he charging us for then I have to find another pizza place looks like I am bugging him for money or trying to get the pizza for free ! I told him I can not accept the he talk to me and I wont tell my staff and the students and their parents about that rudeness behavior from Domino store GM Jacob. I would appreciate if someone can respond and find a resolution to this unprofessional deal with your customers. Your cooperation in this matter will be gladly appreciated. Mr. Gabr on behalf of the MAS administration. phone [protected]

I ordered pizza on 17-Sep (Today) twice, because I received a failed notification that my order couldn't be placed. The next order was confirmed.
I payed in both the cases with my gift vouchers. Since, one of the order was failed (cancelled), but my gift voucher was redeemed in both the cases.
Also, the delivery manager was telling that once credited the gift voucher couldn't be redeemed.

This is a serious issue. But nobody from dominos is keen to resolve this. Nobody has contacted me so far.

My mobile number is [protected].

I ordered online and when I went to pick up my order I took it home. We ate our pizza which was burnt and our desert the lava cakes was also burnt. I am very disappointed. If they would have taken more time into taking care of my order instead of letting it be burnt I would not have been as disappointed. But I will probably not be returning. I do believe someone should be responsible for making sure they didn't get burnt since there was five people working when I got there.

I placed an order for the 2x2x2 deal and added an order of garlic twists. My boyfriend, after working 5 twelve hour days, offered to pick up our order on his way home. When he got home I asked about the 2 ltr. of soda which was included in the deal. He told me that it had not been given to him and being that he was exhausted, he didn't check the receipt to see what I had ordered. So while he showered I went to Dominoes for the soda. The young man working the drive thru was not professional at all, he hung out of the window and his appearance could of been better. I was not offered any extras for the trouble of having to go back for the soda, so I asked about an order of cinnamon twists and he agreed. He told me that it would take about seven minuets. I parked in the parking lot so that I wouldn't be tying up the drive thru. After about five minutes I pulled up closer to the door on the east side of the building hoping to make the trip for the employee a little shorter and faster: time is money. So as I am sitting there waiting for my cinnamon twists, one of the employees comes out and tells me that he was told to ask me to move my car because that was not a designated parking spot. If you have seen the Silver City Dominoes you would see that not only is it convenient for the employees to deliver orders to the customers vehicle at this spot, but also the east side of this parking lot is extremely roomy. Anyway, I did not get my garlic twists but was given the chocolate molten lava desert and the pizzas were so bland and made very sloppily. You see, I was in the restaurant business for fifteen years. I have bussed, served, been a head server for eleven years, but I have also managed a few restaurants in Silver City, including Jaliscos, I also owned my own restaurant so I know first hand that first appearances are just as important as good training and good customer service. But without nice food presentation and savory foods, your unhappy customers will not return. And word of mouth is your best form of advertisement. Please do not feet that I am bragging or boasting about my restaurant experience, I am simply wanting good customer service, my order made properly and for my food to look and taste like some pride and LOVE were put into it.

Ordered 2 pizzas on 9/8. In the ER early the next morning. Sine an ER DOCTOT didn't pull blood or gest fecal matter...oh well. It wasn't OUR food. I've spoken with an agent that actually had the nerve to tell me that alot of people want $$! My hospital bill is 1, 755...I am more than capable and willing to pay 1, 377. I asked Dominos for the final 377 to keep it off my credit report. My ER paperwork states "not specified"...great Dr. huh? I planon pusuing this to the highest level i can. Just be careful when you eat Dominos. Never again for me and my family. Had the audacity to offer me pizza coupons! REALLY? NO WAY. That came from Mickey. A supervisor at the "appliedrisk" center.

Yes my name is Gloria Lugo I am filing a complaint because I had ordered a pizza I never did get the time was about 11:30 p.m. and I said my order was cancelled they never did call me back or nothing I'm here I was waiting for my pizza had just got out of work and never did get it they could at least let me know that they were going to cancel my order but I ordered it online and they never did bring it like I said I had just got home from work and I wanted some pizza cuz I was hungry and I never did receive it they could at least called me

Hi my name is Elizabeth Jimenez I ordered a pizza at 5 5 to 5:30 my pizza never came I call back and they said that I did not put apartment number I gave him my apartment number and still nothing came I called the Imperial Avenue Dominos the manager Angelica she had the worst customer service ever encounter she hang up on me and did not want to talk to me no more all I wanted was my pizza it's been 3 hours and still have not got nothing I'm not even sure if they gave me my money back I just want to do a complaint against Angelica she's a bad manager and gives rude customer thank you very much

I called and ordered my food for Domino's pizza which was 2 medium-sized size pizzas and 1 sprite and garlic knots and cinnamon knot also chicken Alfredo bread bowl and I didn't receive my bread bowl I called and talked to someone and they told that it will be getting a delivery shortly and it never came I called back an hour later and talked to the same young lady and she said ITV would be delivered after another hour I called back the same person answered when she heard my voice she put me on hold for like 20 minutes finally she got back on the phone I ask to speak to a manager and she put me on hold a gentleman came on the phone is told him the problem he told me he see it in the computer and my order would be arriving in 20 min I asked him his name and he wouldn't tell and he said to me I'm not the manager I am just the person who is here but there is no manager on tonight I waited for about 35 minutes and called back because I still didn't get my food and the young lady answered and told me that her manger told her to make my whole order over and send it to me fresh so I would be getting my food in 20 minutes and she hung up on me and I called back but they keep hanging up on me so I didn't get the problem resolved please call me Shonda Barker [protected] Thanks In advance. ...

I ordered one pepperoni pizza, one veggie. I am vegetarian so eating my pizza i noticed a smokey taste. lo and behold! I'm chewing on pork! Not sure if its bacon or ham but it made me physically ill! This is my favorite pizza chain, have always gotten great fast service but this is something new. Very disappointed with how careless this mistake was.

I ordered few minutes ago this pizza with double chicken but there was not ever extra chicken on it, which pissed me off badly because it is not the fist time, and that's why I'm sending this complaint.

Please for next time make sure our orders in good hands we love dominos and we like their food, other thing sometimes I order a ranch with my order and they forgot to put it with the order.

Hi, my name is Scott Stevens and I'm deaf.. I am here to file a complaint about your store have poor choice of attitude with me.. Last night I had order the food for me.. They had came in 45 to hour late to my place. I was waiting outside of my apartment.. I had order at 11:13 online.. After I order that food from the online, and I had to call the store to make sure my place is ordered . Everything was smooth until almost midnight. I gave all my information to them . The food was cold. So, I tried call back but no answer. Today at sept 16, 2017.. I call the store at 11am.. Once they told me wait until 530pm for management to come in.. I was like "disgusting ".. I don't want to wait until the manager to arrive 530pm.. But I did call then few min ago .. 5:45pm and discussed with the management. The person just insulted me and made me look bad.

The store #7820
Address was on tipperconae and 3rd street,
San Bernardino, ca. 92410
Phone #[protected]

Thank you
Scott

We ordered three pizzas and coke and garlic bread multiple times but the last time our order was late and the pizza was cold and I ended up very sick at Westmead hospital with food poisoning and salmananella poisoning and food related contamination resulting in me and a friend being very sick and getting a injection and dripp in hospital the most recent food I eaten was dominos. Now it hasn't happened before but please fix the situation and as a resolution please deliver 3 BBQ meat lovers pizza with garlic bread and 3 bottles of coke and bottle of lemonade and garlic cheese pizza large please. I deliver to 21-36/40 Great Western hwy colyton NSW 2760

I wanted to complain about these franchise at 344 Front St W, Toronto, ON M5V 3S8 and 51 Niagara St, Toronto, ON M5V 1C3 in Toronto Downtown. Their quality is dropping every time I have ordered, they are cutting corners by reducing the amount of toppings, even though I ordered double of everything it still looks empty on top(please refer to the picture attached). This owner owns 10 franchise in downtown Toronto and I have been to these 2 mentioned above and they both suck. This owner is just focusing on making more money without any customer satisfaction. Dominos headquarters should seriously look into it and revoke all his franchises. They are not upholding the true standards of Dominos. I have lived in New Jersey for 5 yrs and been to several locations but these locations are by far the worst.

I ordered a pizza on 72nd &Military in Omaha, NE over the phone . When the pizza came to my house, I opened the pizza and me and my wife to thought it wasnt the size so I called back and asked questions about my order. The manager was rude and thought I said one of the delivery drivers stole one of my pizza but that was not what I said. The manager said he will ban me from the deliver list and dont call here again and hung uupon me without saying goodbye. I called that location back and he picked up and hung up the phone. So I called from my wife's phone, he answered. I asked the question about my order and explained it to me but still said he will ban me from the delivery list and hung up the phone. The pizza was also horrible and we did not receive our peppers or cheese that we ordered.

Laura had a very rude attitude and kept yelling over the phone the repeated order and when I went into the store she told me to fix my attitude... and kept rolling her eyes at me. VERY RUDE she's been the manger for 5 years and our family has been ordering for 20 years.
3733 N Josey Ln Carrollton, TX 75007
I have a video if needed
[protected]@yahoo.com

I tried placing an order for delivery and she told me they didn't deliver to me even though I'm less than a mile away. She said "we don't deliver to that side", so I wanted to ask if she understood that I said lefferts place and not avenue, which are two completely different places. But when I tried asking for clarification as to why they didn't deliver to this "side" or why they don't deliver to less than a mile away from where the store is located, she just hung up.