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Domino's Pizza / horrible service!!! and no guarentee

1 Surrey, British Columbia, Canada Review updated:

I ordered two pizzas and was watching a hockey game. I didn't get my pizza Dominos thought I phoned in to cancel my order. I didn't and got a call over an hour and 20 minutes later saying that they made a mistake but will bring the food right away and give me 50% off. The food got here at the two hour mark. It was cold and tasted like cardboard and I only received 5$ off. I called back immediately and asked for a new order stating that the pizza was horrible. The Owner/manager argued and said that he gave me 50% off and wouldnt do anything about it. I then tried to go over his head and phone Dominos Canada but all I could get was an answering service and no phone call back. THANKS DOMINOS FOR GUARANTEEING MY PIZZA AND SERVICE. It is a shame because I have been a loyal customer for years.

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Comments

  • Sh
      4th of Jul, 2014
    0 Votes

    I ordered dominos from hertford and was told it was going to be 45 min wait which I was fine about, 1hour and a half later still no sign of the pizza. I kept ringing and ringing with no response, Once I finally got through to them I was told it was going to be 10 mins and I was on the phone to them for 20 mins and still no sign of the pizza. Last thing is the fact they refused to give me a refund on my order because I had payed buy card. Their reason being it had gone past midnight.I think it was such poor service bad attiutude and customer service was...well there was none. Never using them again

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