Domino's Pizza
reviews and complaints

9/6/17, 7.33pm order 2 regular pizzas and a garlic bread, been told have to wait for 1 hour. I replied ok. But waiting until 8.53pm they still not turn up. I called up to check... after confirmed with the store... the reply is " I ordered self pick-up"! Wtf! If i still want my pizza, ask me to wait for another half and hour!My dinner already become supper! Stupxxxxxxx!

Hi. I am trying to place a delivery order and the stores I call keep telling me to call another one because they do not provide the service to the address I am giving. How can this be possible when the store I first called is in the avenue right across where the service is being requested.
What is wrong with you people? You sure are not offering the service you claim to do.

The dominos on Stagecoach in Little Rock Arkansas has delivered pizza in my area long as I can remember (Lawson Road) I place an order this evening and not only they gave me the price, but told me time of delivery. Called back after 90 minutes now they say they don't remember the order and They don't deliver here. If they didn't deliver here I would not have gotten my order on Wednesday and my roommates wouldn't have gotten theirs. All I wanted was my order and not lied to about the order. I've been a loyal customer for years. When has lying been a part of customer service...

Apostle Glenda Treadwell Williams

Love your pizza and was thrilled when you came to our small town in Canton, Texas. But everytime I have been to your place it's been a disaster. I have even had to get out and knock on drive thru window after sitting there 15 + minutes. I say never again. Tonight I tried again. Even used the app for the first time. Order placed 710, ready 810. I was literally in the drive thru 30 min. 1 hour for a 15-20 min wait. I would rather use your facility in the town I work than go to the one in my own home town.

I have been a customer for a long time. I was even an employee for a while. To experience the serve I experienced tonight have put a bad taste in my mouth about this company. For me to wait an hour for my pizza and not have it delivered is frustrating. I have always had my pizza delivered to my place of work. Everyone who delivers here knows that it is busy and it's difficult to come to the curb. The driver was rude and very disrespectful. The business is ground level u can literally look inside the window and see me. And then I have to wait three days for my money back. I don't like my money being held hostage. I feel this is wrong and feel like I'm being robbed. How can this be corrected

On monday may 28, 2017 I haven't ordered from domino's in two years, so that day I decided to order. Nothing was wrong with order, the person who took my order was very polite. Well, my order was delivered. Soon as I opened my door all I see is a bag hanged in my face ready to be handed to me, I greeted the lady "how you doing ma'am no response. My two year old son was speaking to her even tapping her trying to get her attention nothing no response. My total was $39 and some change I handed her $60 only told her give back $10. Even though she was rude I still tipped her because I know that's their pay check. So moving forward... 3hrs later I get a voice mail stating that I shorted her $10 and if I didn't pay it, they will no longer deliver to me. After delivery, after the voice mail, I still called back politely and told her she made a mistake because I have her $60, her presence wasn't even worth being in. I was in a bad mood and a simple hello could have made my day better. This was definately worst customer service.

I called for assistance because it wouldn't complete my order online
1. When I called store # 3622 I was hung up on 3 times by an employee named Emdee who said he was a supervisor.
2. My problem never was solved

This can't be the way I am treated for my patronage to your business. Please address this issue and let me know what steps are taken to resolve the issue.

I placed an online order for a half pepperoni half cheese handmade pan pizza. I used my pie points too. I then called to request that only 1/4 of the pizza come with pepperoni. Although I offered to pay the full price I was hassled about asking for it with less toppings. I was given the excuse the it was against company policy to customize an order as such. After which my order was canceled. Then when my wife called back to speak to the manager she was put on hold for too long. While she was on hold I called the stores other line and immediately got an answer, and immediately was given to the manager BY THE DISHWASHER who answered the call. My name is Brandon Hiltzman, and I've been a steady regular with dominoes for several years. My friend Joey was general manager at my regular store for a year or so and I never had these kind of problems. Since the beginning of 2017 I've had nothing but trouble from the store and because of this last incident I will no longer be buying from dominoes. I will be deactivating my pizza profile account, and the pizza hut down the road will now be receiving my business as I'm sure, that, I can have a quarter of my pizza only pepperoni if I wish it to be. I do not approve of this service and I will not accept another hassle when it comes to MY CHILDREN'S treat.

I ordered a pizza from Dominoes and upon delivery I found the pizza to be quite heavy. I open the pan cheese pizza which was to be well done and was disgusted by the amount of cheese they had prepared this pizza with. You couldn't even see the bread and the cheese was oozing out unto the box. I called to complain and wasn't offered an alternative option or a refund. I cancelled my order and returned the pizza. I have never been so disappointed. The customer service sucks and the only question I was asked was "what's wrong with it". Dominoes needs to hire better individuals who care about their job and the customers that keep you afloat.

1401 niagara falls blvd. I had a [censor]ing worst experience of my life here. I don't know why you guys service. I had ordered and waited for freaking 1 hour and even they didn't made it on time and the employees were rude while talking with us. When I asked them about my order they said they forgot it and when I asked how long it will be they were rude asking me whether I need the pizza or not which was [censor]ing embarrassing for me for paying money and wasting my time. I hope this doesn't happen to other customers.

Dear Dominos,

I hope via this portal really can be sent in my serious complaint againt your dominios staff at Taman Maluri Branch by the Name of : Aidee Farhan.

Withness by: Zulhilmi (Manager of Taman Maluri Branch) I wish to compliment the Manager for such well manner and politely discussion with me.

At Today 24 May 2017 @ 02:30pm When I was about to drive from One shamelin Shopping Center (Taman Shamelin Perkasa) heading to KL and because of your staff trying to rushing for delivery orders as he ( Aidee Farhan ) admit to me that he was rushing for orders causes into an accident, after discussion with your staff (Aidee Farhan), he denied to be settle the issue in the first place and react in a very rude and bad attitute and wanted to look for fight as well, vulgar word againt me and my family which it was his fault of reckless driving.

I hope Dominos will really take serious reconsideration to upkeep your service and the quality of your staff being hired or upon hiring staff. I assume bad quality of staff like this will affected your business. Hope Dominos really look thru into it and investigate for this issue and hope Dominos will really take serious action againts this type of staff.

Thank you.

Chris Chen

Dear Dominos pizza,
Next time, please have the manager double check the pizzas made before they're sent out.
My husband and I were very hungry, that is the only reason we ate this. The only thing we had requested to be light was the sauce, NOT the cheese or the dough! The center was like eating a crunchy tortilla with no sauce or cheese!
I do not believe we will be ordering from you again. I am sorry to have even downloaded your app.
Raymond and Carmen Torres

Hi,

I love what dominos did and completely transformed itself. I recently moved to Brooklyn NY from Miami Florida where I was a regular customer at least once per week but this location on Brooklyn really giving dominos a very bad name...

On numerous occasions pizza arrived uncooked or toppings were messed up and 2 slices had pepperoni instead of half of the pizza. I tried calling that location but they put me on hold and after 30+ minutes I simply gave up and decided to give you heads up and how this location is ruining your reputation.

3514 Nostrand Ave
Brooklyn, NY 11235
[protected]

Hi

I am girl happen some incident with my friends really rood on manager named satendra working in pandav nagar out late domino's they slapped my friend catch hands fold it behind back, also took her in cheelor room (Walk-in) beat with empty dough tray. Tell her "jao jaha jisase kehna hai keh do mai kisi se nhi drata hr jana hai chale jao kuch nhi hota hr me bahut karenge mera tranfer kar denge ur kaya' and my friend also complait with gdm (Store manager) he told her" mere smane to mara hi nhi maine dekha hi nhi" its cluture here..

Ere something is wrong day by day issued regarding manager behavior and so many thing at time of hiring they show us big dream here you can billed your career... It true we can build up but here some kind of people who did't do that...in restraint happen so many kind of for e. G expire non-veg using for saving food cost.. Manager behavior so rood with mostly new hire employee, or against him employee, 12 hrs or more shift timing. They did't took checkout at time of shift over, they told stay more other wise go home don't need come on shift from tomorrow etc, so many incident happen against the employee.

Look video I have attached in this contain file.

Plzz help me out this I just want to ask mr prateek sir why happening with a girl in domins its a mnc co... Why why why... Plzzzzzzzzzz revert as soon as possible.

I am between two of your stores Highway 58 and oh do I they delivered down the street from me but won't deliver to me love you pizza but sometimes it's just an inconvenience for me to go pick it up I was wondering is there a store closer to me that delivers like tonight running late getting home I want to order pizza when nobody delivers so I had to settle for Papa John's this is ridiculous what is a man got to do to get Dominos to deliver I'll call both of your stores they told me my address wasn't even in there computer . I'm sorry but you can come pick it up

5/6/17
Apparently dominos feels different than the rest of america!

Today saturday may 6th I walked in to my local dominos lancaster ca. 93535 north east corner of ave j and challenger way to order a pizza, I placed the order and reached into my wallet and took out a $100 and attempted to pay for my order at this time the cashier told me he would have to get a manager when another prepubescent peon turned and in as rude a manner as possible informed me that dominos doesn't accept large bills. I then asked to speak to the manager at this time another child casually approaches the counter and she says that dominos doesn't accept large bills because they are too easy to counterfeit!?!? Also policy says they are not permitted to keep that much cash on hand?!?! Then pointed to an open safe as if that would explain everything?

1]. Refusal of any american currency is illegal and a bad policy period dominos does not have the right to refuse cash.

2]. The juvenile attitude of the staff at this location is reminiscent of a ucberkley crybaby rally.

3]. The managers explaination [1] that large bills are too easy to counterfeit. And [2] policy says they cant keep that much in the drawers. And then point to an open safe? Really?... This child needs to be at the very least retrained and should be made to leave her cell phone in her purse because obviously she did not pay any attention during her managerial training.
Or does dominos not train their management staff?

As a hard working american who gets paid with american currency I expect to be able to spend said currency especially at a national chain whoso counter sales must total in the tens of millions yearly not to mention the delivery side fund raisers and promotions etc... Do not refuse my cash I worked hard for it. And if this manager was trained to tell customers that they are very likely countefeitters then dominos really needs to rethink its business practices, what ever happened to the customer is always right!?

How to resolve this? Well on this particular saturday night I worked from 6:30 am until almost 8:00 pm, I had literally 2 frozen burritos, some milk and assorted condiments in the fridge so I decided to get a pizza. As I explained dominos refusal to accept my money combined with a 13 hour work day and not wanting to shop and cook [isint that the purpose of a place like dominos?] I am going to bed with 2 frozen burritos for sustainance.
I would like dominos to pay for tonights attempted meal which was
1.7.99 carry out 3 topping pizza w/italian sausage, salami and jalapenos with garlic parmasean white sauce.
2. An order of classic bread sticks and
3. 2 garlic butter dipping sauce
Total; $19.00 and change
Also I would like to see these uneducated entitled crybaby snowflake youths you have operating this location on a busy saturday night trained to understand that that man at the counter is the reason they get a paycheck in the first place and no matter what should be treated with some level of respect.
As for the retraining of these snotnosed kids I would like to sit in through their training and I want them all to know I am the reason for their retraining [not likely to happen]
As for the meal? I would like a gift card or voucher in the amount of the order nothing more. If dominos wont take my money dominos must want me to eat for free...
Thank you in advance
Robert hart email. [protected]@gmail.com

I ordered a 7.99 pizza last night with pepperoni, sausage and half pineapple from the Dominos Pizza store in Marlton Shopping Center in Upper Marlboro, MD.
I did not look in the box at the store. I live right next door to the Dominos store! Opened the box at home and the pizza was badly burned, hard crust, no sauce, no cheese but a foamy type of substance...I was starving so I ate a couple of pieces and it was terrible...like it was old frozen pizza...strange. Will not go there again...its a shame...The staff is horrible and the service is horrible.

On 4/4/2017 I called the Rocky Mount, NC dominoes to complain about being overcharged $5 for an order I had placed the prior day. Wasn't gonna complain about the pizza being overcooked and inedible until then. After a 16 minute phone wait and talking to 4 different people, "Monique" comes to the phone with an I could care less attitude. She asks for my address and is quick to tell me that they had not delivered any pizza to me that day. I told her had she of been listening, she would of known that I had already stated 3 times that it was not today but yesterday. She tells me not to talk to her like that and begins loud talking me. She then puts me on hold without notice after she has spoken her peace. Monique definitely needs more training in customer service. John, a manger then comes to the phone and is quick to find the mistake that had been made. Someone elses tip had been put on my credit card ( I tipped the driver in cash on arrival). My complaint is not the terrible pizza nor the overcharge, but the manner in which one of your managers (Monique) chose to handle it.

2 weeks ago i complained about the baguette i got an you gave me a gift voucher for 2 pizzas a drink an garlic bread i tried to book on line but i couldnt find out if my order was confirmed so i rang the pymble store an talked to the manger he told me he new nothing about the freeby voucher, an wouldnt tke my order but after a lot of heavy talking he gave in an filled my order, this time i exchanged the garlic bread for another baguette which was very nice this time, so i think somebody should talk to the manager an explain the rulers about vouchers or gift cert.thanking you loyal customer.

I have ordered a pizza from Domino's and they said that I'll get my pizza within an hour. Delivery guy was 6 hours late and he wasn't able to explain what took him so long. I did not let him in and refused to pay.
While I was waiting and just wasted my precious time trying to contact the delivery boy I already ordered another pizza. Second pizza was ordered from Pizzahut and they arrived faster than Domino's.
I love Domino's pizza, but their delivery service is beyond ridiculous. Delivery boy said that he was very sorry and things like that but I said that I was no longer interested in their pizza. And the worst part was that no one even called from Domino's! It would be nice if they would at least call me and warn about such a late delivery, but they never cared. Hopeless company.