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Domino's Pizza / poor quality of the service and the behavior of the service people

1 India Review updated:

We are greatly disappointed and enraged at the quality of the service and the behavior of the service people. This incident happened on 13th Feb at 10.30 PM. They have not learned the basics of “on how to take a proper order”. Instead of being apologetic they fire at the customer. We have been waiting for an hour or so and no one turned up. On inquiry by phone you tell us that the address has not been taken and it was and it was our fault that we had not reminded them to take our information as they are supposed to do at the very beginning instead of focusing on just the billing amount. In any multinational business houses, the first thing you learn is to respect the customer. We are taking this incident to the higher ups so that proper training is available to you all.

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Comments

  • Lu
      23rd of Mar, 2007
    0 Votes

    I just had an incident where i placed an order online and i ordered $7 worth of stuff like i do sometimes because thats all i wanted and it went through online and then the guy comes to the door acting very surly and says to me if you order $7 worth of stuff again we're not going to deliver your food to you when i gave him a $1.50 deliver fee and a tip too. I mean its not like he didnt get as much tip as if i had ordered $10 worth of food because i gave him the same tip as i would for a $10 order. I was so surprised i just took my food and left without saying a word and i just burst into tears after i was inside. I thought to myself it'll be quite awhile before i order anything from Dominos again. I mean how rude can one be?

  • Wi
      14th of Apr, 2007
    0 Votes

    Sub: New York Style Pizza

    A copy of email to Dominos Pizza:

    Dominos Customer Complaint

    I am sending this letter in reference to the POOR CUSTOMER SERVICE I was provided with last night from one of your STORE MANAGERS. Let me start by saying I have been a continued customer of your establishment since I was a kid, when you first set the standard in pizza & delivery. Thru the years I have encounter only one other bad experience with one of your stores in the Ft. Washington, Md. Area back in 2000 and the problem was rectified very quickly. However I am a little reluctant that little to nothing will be done about this particular individual. I am referring to the store manager for the above location, G. Mizar, who at the time had the ability to fix the situation but chose to show just how unprofessional one could be.

    My wife and I had been interested in trying the New York Style Pizza and decided to order last night about 7:30 or so, I just happened to have placed the order with Mr. Mizar. Now as advertised you have pepperoni on the pizza on both your T.V. ads and online, so it was assumed that that was the specialty Pizza, I then order a thin crust 2 topping pizza with wings to complete my order. I was given my total and time that the pizza would arrive and everything was fine. The pizza was delivered on time and the driver courteous. However, the pizza that was delivered was wrong, instead of a New York Style pizza; we got a large cheese pizza. I immediately called the store back and got Jennifer Hall on the phone and explained to her that we had ordered the New York Style pizza, and that we got a cheese Pizza, she in the beginning was a bit unprofessional about the incident and explained that there must have been a mix up and that that was that, I asked if I could speak to a manager and she then identified herself as a supervisor and that she could handle this call, after a few words she assured me that she would send the driver back out with the correct pizza and to return the cheese pizza to him when he arrived. I was fine at this point, a little ticked off due to the fact my children where beyond ready to eat. After 10 minutes or so Mr. Mizar called me back and began talking to me as if he where that of an irate customer himself. After calming Mr. Mizar down and him identifying himself as the store manager as well as the individual that placed my order he then began to talk to me as if I was less than him and telling me that when I place the order I didn’t ask for pepperoni on the New York Style pizza, and I explained to him that every time Dominos advertised that pizza there was pepperoni on the pizza, he then explained that I as a customer have a choice of sausage or pepperoni which was new to me. I then asked him why wasn’t I made aware of my option when ordering the pizza and his response word for word was “I do not make it a practice to offer free toppings if the customer doesn’t ask for it”, Now this is what really caused me to write this letter, because not only did he make me feel like all of my years being a customer of your establishment meant nothing, but he totally embarrassed the fact that I deal in customer service everyday and have for the past 20 years or so, and the first rule is that even if the customer is wrong THEY ARE RIGHT. In this case I was not wrong; I just was not offered the options that I was entitled to. Not only did Mr. Mizar continue to talk to me in a very unprofessional way, but he told me that nothing could be done, nor would be done to him if I sent a complaint up the chain of command. As I explained to him and to be honest at this point I became very irate and explained to him that I have been in the customer service field for over two decades and that I was very dissatisfied with his overall performance and that I would stop at nothing less than him being appropriately disciplined or terminated from your organization. Mr. Mizar than laughed and began showing off it seems in front of his fellow employees who where laughing in the back ground at this point, he then identified Jennifer Hall as a manger in training which I find hard to believe. Lastly after I hung up, Mr. Mizar called to let me know that he was sending me a courteous pizza within the next 15 minutes or so. I told Mr. Mizar he could shove that pizza, and I though as to not stoop down to his level, to shove it back in his oven because he would not try to bribe the fact that he knows he was wrong.

    I would appreciate it if I can get a return call or response from someone as soon as possible as to what the solution, discipline or resolution for this complaint will be. I not only live here in this area but also work at 7500 Greenway Center Dr which is a very large building that this Dominos location services and I know contains hundreds of Dominos clients. As the old saying goes, if one person is not happy with your service they begin to tell others and it simply multiplies, on and on. I would love to post this on the buildings email so that everyone is made aware that this individual (Mr. Mizar) is definitely less that what Dominos standards should be but would rather wait until I know what will happen to this individual.

    Sincerely,
    WILL HENRY

  • Fa
      17th of Feb, 2008
    0 Votes

    I wish the Corporate Office could call the location in Houston on Beechnut Blvd.

    The general manager has the nastiest attitude I have ever experience. Please don't ask him to make your pizza a little crispier, "Oh My God", you will get you feeling hurt.

    I am not longer eating Dominos pizza and will tell my friends.

  • Ma
      18th of Feb, 2008
    0 Votes

    About 6 to 8 months ago me and my family ordered some pizza from the ada dominos and the order was wrong and there is a heavy set guy there who calls himself a manager huh some manager anyway my order was messed up and i called him and i was automatically called a liar and cursed over the phone and he told me that he had already called the main dominos office and told them to never take another order from me i can not remember the mans name to save my life as a matter of fact i think he refused to give it to me and i would greatly appreciate it if something is done and i would also appreciate it if i heard back from you through e-mail or something the reason that i am just now getting this complaint to you is because i just now got my computer back out of the shop and got my internet service back on needless to say i havent ordered anymore pizza since then as when i used to get from there every weekend and at least two or three times during the week day and i probaly would not get now as long as he works there because he strikes me as the type of person who would spit on your pizza.

  • Ki
      28th of Mar, 2008
    0 Votes

    I thought I was alone. It must be a pre-requisite to not have any social skills...or simple basic skills for that matter to be hired at Dominos.

    It's a shame how employees answer a business phone let alone hire out anything that can drive to try and make simple change difficult!

    My last straw was the last incident occuring. I ordered my pizza over the phone with a credit card, they processed it and said i could bring my id to show the drive along with sign my receipt. This idiot wants me to show them my credit card. Now who in their right mind is going to give credit card information out to a driver? My ordered has been billed to my credit card already, why would I need to give him my card info again? Then he calls his manager in the store who says I can't get my food until I give him my credit card! Wtf? Is my food not paid for? Who goes to a store and pays for something and leaves without their food? Then said my money will be credited back to my account in a FEW DAYS! It took seconds to be released to them from my account.
    Needless to say I've put in yet another complaint to the Dominos website as well as put a complaint on the BBB which you all should too. It's disgusting how the art of customer service is lost!

  • Sh
      6th of Jun, 2008
    0 Votes

    the stupid advert after britains got talent/americas got talent...is doing my heading...its innoying and the pizzas dont even looked cooked...ive asked every family member and friends to see if it innoys them...and they agreed with me that it is innoying...please take the advert off...otherwise im putting it in the newspaper...!!!

  • Di
      31st of Dec, 2010
    0 Votes

    I had called the Dominos on Linda vista rd san diego, ca to ace an order for delivery, an hour passed by and nothing I called and asked if the driver was on his way and they Said he was, another 45 min and still no delivery I called to ask what was going on and the lady told me my order wasnt placed to begin with. They didn't even try to offer me to still bring me my order. I order from Dominos all the time they just lost a customer and I feel like they didn't care.

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