Domino's Pizza / lousy service
On Saturday night October 20th, 2007 we ordered a medium sausage pizza and were going to redeem a $5.00 gift certificate, which by-the-way was sent to us following a previous poor quality experience with Domino’s. The grand total of this purchase was to be $8.66 counting the gift certificate.
When the delivery driver arrived he could not speak a work of English and became annoyed when he realized I didn’t speak his language. But that’s another issue. He had no idea that he was supposed to pick up the gift certificate and get only $8.66. He kept demanding, through primitive sign language that I pay the total $13.00 dollars for this pizza. I paid due to the fact my daughter and I were hungry and it was late enough that going out was not an option. Obviously I did not leave a tip for this person. When I opened the box the pizza was cold. I called the story back where I purchased it and was transferred to customer service. The customer service rep who I spoke with had the voice of a 15 year old and claimed to be a manager. His disposition as well as lack of tack immediately indicated that he was no manager. After explaining the situation I asked that I receive my ‘satisfaction guaranteed or your money back’ guarantee. He asked how much of the product was left; I told him my daughter had already eaten two pieces. He would not honor their guarantee saying that the product was not whole. I demanded, and was able to speak with his supervisor. (She) had the voice of a 19 year old had the demeanor of such. She proceeded to tell me the exact thing the previous rep said. I was then placed on hold for 10 minutes. She came back and explained that Domino’s would not fulfill their written pledge as part of the pizza was eaten. This basic argument went on and on for another 10 minutes, when again I was placed on hold with her saying, “Let me try to make this good.” Another 10 minutes, the same argument ensued. She would refund my money and take the pizza back. I told her this was the 2nd time I received lousy service from Dominos and then demanded that the pizza be comped due to the amount time spent trying to resolve this simple thirteen dollar dilemma. She argued it was not Domino’s policy to do that. I told her that Domino’s broke their written promise and I was going to call the BBB and file a complaint as well as contact their corporate office and provide a tape recorded copy of the conversation. The outcome was that she said Domino’s would not deliver to us any longer and the pizza would be comped and the purchase amount refunded within 4 business days. I am sure that one person refusing to ever do business with Domino’s Pizza will not bother them. But I hope if more people provide feedback Domino’s will get their act together.
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