Domino's Pizza’s earns a 1.4-star rating from 4 reviews and 1470 complaints, showing that the majority of customers are dissatisfied with dining experience.
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pathetic service
I ordered a vegetararian pizza, they made a bill for a vegetarian pizza and gave me a chicken pizza.
In india vegetarianism is attached to religious beliefs and had I eaten it, god...!
Secondly, he did not come in 30 minutes as promised.
This is the dominos at cp in delhi, order taken by some goonk called anil at around 8;50p. M (Sic.)
stupid automated robot
For years 17 to be exact-I have ordered from my local Domino's Pizza. Now they have some STUPID automated robot who directs you God only knows where for your pizza order. Is this truly what technology is all about. No communication--no way to correct an incorrect order.
In the past you were always pleasant to deal with. Now you are ANNOYING!
Thanks to your new age -- let's have no communication with the PUBLIC cyber geeks from whom I shall never order from you total loosers. The inbred, fearful of actually communication with another human android who created this new program should be immediately zapped into cyber space where he shall no doubt fine others of his ilk who have no social skills whatsoever.
The complaint has been investigated and resolved to the customer’s satisfaction.
Totally agree. I will never order from them again because I can't stand talking to a robot.
incompetence and poor customer service
I ordered three pizza's that took the attendant over the phone 15 minutes to process. I did ask for a slight change in the order after the initial order took place and it seemed to be a "moving the mountain process"
Finally get the order straight, or so I thought I did. The next day I happened to check my online bank records only to find that I was double charged. I proceed to call the establishment only to have them tell me it would be best to call back later when the manager got in. I politely said it would be appropriate for them to call me when she gets in. The employee told me he wouldn't take my number.
The clear message here is. POOR CUSTOMER SERVICE AND INCOMPETENCE.
THIS IS MY LAST CALL TO DOMINO'S PIZZA...
BERNARD PETERSEN.
I order a pizza onthe phone to go pick up the boy from dominos pizza toke the order with out asking a name
when i get there 2 guys ask me what was my order, they both see my pizza wasn't done after another one came and ask again, well my pizza wasn't done, i ask if that was possible after 2 guys ask for my order one of them said that i wasn't right and just because i was complaining he said that he won't do CHAT for me . I said that what you do here and he answer YES that what i do CHAT, nobody did nothing else and i left with out a pizza or a sorry, people like this should n't be working in dominos or saing that the pizza is CHAT please contact me i want this worker out of dominos or this will go to the news as advice to others custumers thank you
Lack of supervision by corperate I think is the major problem with this company.
Every resteraunt should at least have cameras through out the business to avoid some of the past problems that made national headlines.
If employees can get away with the food contamination can you imagine what else goes on there.
I have noticed that employees at Domino's do not use gloves to prepare anything that goes in the oven. That is just gross.
I bet if the company franchise owners showed up more often they would catch a lot going on that should not be going on in this food chain resteraunt.
Step up management and hire more mature people to run your establishment that you have invested in, and watch them close.
I have met some of the people that work at Domino's and I would not trust them to prepare my food or fill in my credit card slip.
Thats what happens when a company hires mostly young and as far as one of the guys I know says the company does not require drug testing. So who do you think this company hires anyway. People that do drugs.
The customer should always put down the amount they want to tip on the credit card slip if it is 0 dollars and 0 cents.
I don't know about the outcome of your situation, but most people don't realize that if a store mistakenly charges a card and has to credit it back, it can sometimes take 3 to 5 business days. As a bank employee, I've had to pass that news to way too many customers, so I know that the businesses obviously don't make that known to their customers.
I am never ordering my food online again.
For the first time I put my order in online, I have my daughter pick it up for me. No hassle right?, wrong! A couple of days later I get my bank statement in and what do know, they charged a fifteen dollar tip. I asked my daughter if she had done that and she tells me, " I don't even give my sister a tip and she works in a restaurant." That is a direct quote. I call to see what happened and I just get the run-around saying you need to call here and there and then get sent back to the same people I had talked to in the first place. I don't get any answers and I honestly don't know what to do next. I seriously feel like picketing outside this establishments and wish to have a few choice words with them. I guess we will never eat at Dominos again. They dont deliver out here and we literally have to pass Pizza Hut and Papa Johns to get there. Well no more.
On 06/12/08 at approximately 06:59pm I ordered a Pizza from Dominos. I was told by the Order Status pop-up that the delivery would take 80 to 90 min. at 08:15pm I called and ask about our delivery I was told that he just went out 10min ago, at approximately 09:12pm I received a call which my answering machine pick-up, it was from Dominos clerk stating that "we are not in their delivery area, have a nice night". This was 2hrs 15min from the time I ordered! The clerk could have told me that when I called at 08:15pm. I have 3 kids and 2 adults waiting on that pizza. The service there is so bad the owners need to fire all of them and start over with new people. The worst thing is that the Manager, he said is name is David, was the one to say we are not in their delivery area, have a nice night". No sorry or anything. Bad service!
poor delivery skills
My son order pizza at 915pm and I called [protected] to contact the dominos pizza branch. I spoke to the manager, I was told it takes 1hour to 1.5 hours for delivery. So we waited, then I made a another call about 2 hours later. Still no pizza I felt bad and as if I wasn't important enough, to be treated and disregarded like I was. My feelings were hurt but not as bad as my kids. I really did not appreciate this. Finally the pizza arrives 2hours and 20minutes later. Then I was told that he would discount $4 off. They should have been free. At least that is what the ad and commercials say.
poor customer service, manager hung up
I ordered pizza from hotel room. About an hour later I called back to find out why Pizza was not delivered. They did not have a record of my order and the manager got on the line. His name is Russell and he said my card did not process and I said I had another card why did he not call the room. He said there was no answer when he called the hotel. I said I was sitting here in the room waiting, the phone never rang. No one asked for my number and no one called me back. He hung up on me. I called back and asked for his last name and he said " I will never get his last name", then hung up. I called back and he hung up again. I wanted my pizza I ordered.
rude manager
Mr. Randy yelk the manager at the domino's pizza restaurant located at 175 south southwest parkw ste 8 Lewisville, tx [protected]
Phone: [protected]
Store number: 6931
Was very rude when asked about a delivery fee that was not printed on a coupon for a free pizza. I think his attitude was not cause for and something needs to be done about him. I will make sure i pass on to everyone about his rudeness (word of mouth). Thanks.
Poor service, no delivery!
On 3-11-07, aprox. 7pm, I had a friend over at my new house ordering pizza from the above store . We had been painting all day and were in no joking mood. We placed an order, the only thing my friend got confused with was whether or not the street was ave. ct. etc. They actually called us back and said that we were calling in a prank, when after I verified that the street was Ave. I felt outraged, as they also said my friend sounded like a little girl trying to call in, she is 20yo, lives on her own as well. I feel we have been discriminated against. If need be I can provide that I made over 70000 last year and did not expect to be treated that way by Dominos. Has always been my favorite pizza joint, but until last night, not anymore. So, after that, we called another location for pick-up, only to place an order and actually went to pick it up, and they had no record of our order. Now i am not sure what happened there, but we did in fact have in our minds that we wanted pizza, and if we could not get it delivered, we would pick it up. So it delayed us that much more to have to input our order once again. All in we attempted to order the first time around 7pm, we were not able to eat until 930, as we had to drive to another store to pick it up, when in fact the other store could have delivered it. Do I need to show them my lease, my tax records, to in fact prove that I am an adult? I felt very offended by this, and am really quite ready to NEVER call Dominos again unless the poor service is made up somehow. I have also called the complaint office. THIS HAS BEEN BY FAR THE WORST ANY PIZZA FOOD JOINT HAS EVER MADE ME FEEL! How can Dominos tell if in fact that someone is of age over the phone? Do they hire psychics now? And the fact that they insisted on arguing about the matter, instead of talk to even me to settle it down, they still insisted on saying we were pranks. First off we were extremely hungry and having pizza delivered to my house was the most convenient solution. After taking over 2 hrs to order one large pizza and a crazy bread, I don't care how busy, I understand there is a waiting line, but this is just plain ridiculous. I do wonder if they were too lazy to have it delivered, maybe they were getting ready to close? Who knows but they still answered Dominos how can we help you, so therefore they SHOULD have had delivery service. I am so offended that a free pizza will not cut it. I WILL NEVER ORDER DOMINOS AGAIN IN MY LIFE, EVEN IF ITS THE ONLY STORE LEFT OPEN! Thats how outraged at this I am, I have never been this outraged at such poor service, no one has ever discriminated against me as much as this one store has. IT COMPLETELY RUINED MY NIGHT, I say THANKS DOMINOS FOR THAT! I will also have no problem writing a paper of this incident and see what newspaper companies around the country might like to hear about it. I am very articulate with a degree in Writing, so Dominos might look very good after I write and send my letter to as many newspapers as I can, also the BBB and many other resources to complain about POOR SERVICE.
Thank You,
Glen T. Y.
me and my friend odered for a pizza from dominos and we rang bishopthorpe road dominos pizza and they said to ring the one in cliffton so we did and the one in cliffton told us to ring the one on bishopthorpe road so we rang bishopthorpe road again and they put me on hold for 5 minutes and it was using my credit up and i told them what had gone on and they rang cliffon dominos pizza and they said they will throw in a free garlic bread but i dont see how a free garlic bread will do me any good for all the credit i used up from them telling me to ring back and forth its just done my head in and im not happy!
I am nearly 50 years old and I have never made an offical complaint ever until now. I work for a dist center. working the night shift 12 hours. when it come to eatting our lunch meal it is to late to go any where except for two resturants. so every other week we will go pick up some pizza's early usally at Little Ceasers, but because we have heard the commercial that Domino's has improved its pizza we decided to try Domino's..we placed the order for two large pizza's and I picked them up 20 minutes later when I got them back to our office we all grabbed a piece we first noticed the the pizza's seemed to be void of complete cheese topping, could see major aeas not covered looking down at bare areas then when we started eating there was little to no tomato paste and the pizza was just warm, when it only took me two minutes to bring the pizzas for the pizza store to our office, guess we will just go back to little Ceasers to bad use to love Domino, s when I was in college 30 years ago what has happened to them
I tried to order a PIZZA online from their own website.. I have been registered with them for quite a while, but the order site kept asking me to login and register. This happened about 4 times before I finally got to order the pizza. I ordered them at 5:30 PM to be delivered. At 6:30 I called them to see where the order was. The gal who answered said it should be delivered any minute. At 7:00 PM I called again. The gal who answered was very rude, told me that our order was for pickup, and was still sitting there. Since I had used my credit card to order on line, They charged me $14.56 and will not issue a refund. I filed a complaint with there Customer Service (WHAT AN OXYMORON) site. The sent me an email saying that the Manager of the Las Vegas Desert Inn Rd store would get ahold of me. GUESS WHAT ? Never a call as of 9/9/2010.
I ordered a pizza at about 6:00 on the 22/08/10, when it turned up the driver sat outside and hung on the horn and when I commented on her action she said that it was company policy . My complaint is not with the driver, its with Domino's .
I live in a complex with 10 units and everyone else heard him/her but me, I think in that situation him/her should make a bit more of an enought . they were given all my delivery details so no excuse . Its not the first time I've ordered a pizza from domino's at this address and this has never happened before .
I will not use them again, its a sunday night and people don't need to be disturbed . I work with cliants all the time and I have never sat outside and tooted before, its rude .
I ordered 1 PIZZA and 4 chocolova cakes for hom delivery from your "Dominos Pizza" shop at "Aundh pune". But my Order was refuged saying that our delivery boys don't like to deliver in Sangvi Which nearly 1.5km from your Shop at aundh. The maneger over ther told me When I called back that this is predecided by the company that we will not deliver in sangvi.
Recently needed to purchase a large amount of pizzas for a hungry group of young 4-H kids. We had a $50 budget. I asked the owner of the Dominoes if they had any $5 pizzas. He stated NO. I said okay, what deals do you have? "2 med-2 topping pizzas for $5.99 each." I asked if they had any other deals. "No" he replied. I said "I am on a budget, so I need to think about it." I left. I returned. Deciding that I needed to feed the kids and not waste any more time trying to find the most food for my buck, I order 6 med. pizzas. I later find out that Dominoes actually had 3 large pizzas for $7.77 each that he didnt even bother to tell me about. I would have been able to feed MORE KIDS and it would have cost only slightly more. I went back to Dominoes to let the man know that I belonged to a large 4-H group who buys large amounts of pizza each month and would no longer be patronizing this pizza place in the future because of his dishonesty and business practices. He said he didn't care and that he didn't have to tell me about their other deals, have a *sarcastic* nice day. All of this after the fool couldn't even make change for a $50. Total was $39, he gave me over $20 in change and never thanked me for correcting his error! He must have been nervous for screwing me over so badly. Anyway, MORAL OF THE STORY: If the guy had been nicer, offering the best deal for my $50 by suggesting the 3 for $7.77 deal, I would have been a customer for life. We don't always have a budget of $50, this was a spur of the moment purchase. We normally spend much more (monthly), and he could have been the recipient of many much larger orders in the future. Our business will now go to Papa Johns. Thank you very much. *Have a nice day*
I ordered a medium pizza and a sub on 12/31/2011 to start off they told me it would only be 30 to 35 min on delivery so after an hour of waiting I called them back to see how much longer it would be the guy on the phone was more worried about trying to argue wirh me about how long it had been sense I had placed my order when all I needed to know is how much longer it would be he would not give me his name I would just like to say i only live a few blocks down from this location so after about an hour in a half I finally got my food we opwn the box to find the qrong pizza for one and the cheese and topping were stuck to the top of the box witch I took pics of tryed calling the manger the next day and all I got was the run around surly no professional work at this location I guess I will just stick with pizza hut
order was delivered all wrong 3 pizzas--1 PLAIN OLD CRUST ( NO GARLIC ON CRUST) THE 2nd pizza--extra cheese ( no garlic on crust) The 3rd pizza sauseage and peparoni (no garlic on crust) ended up with garlic on crust and green peppers I ASKED DELIVERYMAN TO WAIT I then called to state the problem and expected to have the order corrected I also informed that we waited for almost one hour and that my daughter in law had to be at work in two hours the reply shocked me just as much as it mad me mad the man in charge informed me they were to busy to do anything about it he would credit me i informed him we could not eat the pizzas as is he said to return them left me to fend for four adults and two children which was an easy fix just call the competition
Dear Sir,
I as a citizen of India want to inform you about one of the company which is running in Nehru Place near Satyam cineplex, New Delhi=110019...Me and my family watched a movie on 7-6-11(8pm show)...and after watching movie we went to Domino's, which is one of the biggest Pizza brand...it is very sad to inform you that this biggest brands are not providing proper service and proper food to their customers...people use to pay such a high cost for eatables but if it is tasteless and proper service is not provided to the customers, it became very frustrating and disgusting...the place where we were sitting, it was very untidy and dirty...it was looking very unhygienic and unhealthy...and moreover, the pizza was so tasteless and half cooked or baked...As a result we ate half pizza and left the rest...Sauce bottle was empty kept on the table, it was so dirty, mosquitoes were flying in the hall, papers, trash, dust were present inside the hall...I am attaching some photographs, which I have clicked while having Pizza inside the Domino's...which will show how unhygienic, untidy, and a bad quality food they are providing to their customers, who are wasting their precious time and money with these kind of services...
I hope that you will understand my complaint against this brand..this complaint is not only from me, but it is on the behalf of all the customers who are facing these kind of problems but do not know what to do against all these, and they are suffering...
I hope that you will take an immediate action against this...I will be very thankful to you..
ThankingYou
Sultan Ahmed
I made an order from Dominos using their online ordering tool. The expected wait time was 15-25 minutes, after the 45 minute mark I called to verify that the order was in route as the store is about 2 miles away. I was informed that the order should be there any minute. 30 minutes later some [censored] in a white Jetta burned out in my driveway, but still no pizza. I called the store and was informed that the driver knocked on my door but no one was home. I asked if the driver was by chance in a white Jetta and the manager confirmed it. After explaining that the driver never got out of the car and merely burned out in the driveway he offer to have my cold order sent back out. I can understand the delivery taking a while, but I can not understand why the driver would not even get out of his car or knock on the door was I supposed to wait for him outside for an hour and a half?
terrible service
An employee of Dominos Pizza in Santa Cruz California told me that my pizza would be at my door in 30-45 minutes. I called one hour after it was ordered and told them that my pizza had not arrived. I then called 30 minutes later, and finally my pizza arrived one hour and thirty minutes later. They told me that there was a new driver. So they accepted blame, but did not offer to bring me a hot, or warm pizza. So, they told me to wait, and they just came back and took the pizza after waiting over 2hrs. This is ridiculous, they accept blame, but wont offer to help fix the problem. This is why managers at the Dominos Pizza should at least be a little educated and develop some social skills, and problem solving skills. I would strong not recommend this place to anyone. You can contact this Domino's franchise at [protected], located 2391 Mission St, Santa Cruz, CA 95060
On the bright side, cold pizza is pretty darn good.
poor quality of the service and the behavior of the service people
We are greatly disappointed and enraged at the quality of the service and the behavior of the service people. This incident happened on 13th Feb at 10.30 PM. They have not learned the basics of “on how to take a proper order”. Instead of being apologetic they fire at the customer. We have been waiting for an hour or so and no one turned up. On inquiry by phone you tell us that the address has not been taken and it was and it was our fault that we had not reminded them to take our information as they are supposed to do at the very beginning instead of focusing on just the billing amount. In any multinational business houses, the first thing you learn is to respect the customer. We are taking this incident to the higher ups so that proper training is available to you all.
I had called the Dominos on Linda vista rd san diego, ca to ace an order for delivery, an hour passed by and nothing I called and asked if the driver was on his way and they Said he was, another 45 min and still no delivery I called to ask what was going on and the lady told me my order wasnt placed to begin with. They didn't even try to offer me to still bring me my order. I order from Dominos all the time they just lost a customer and I feel like they didn't care.
the stupid advert after britains got talent/americas got talent...is doing my heading...its innoying and the pizzas dont even looked cooked...ive asked every family member and friends to see if it innoys them...and they agreed with me that it is innoying...please take the advert off...otherwise im putting it in the newspaper...!
I thought I was alone. It must be a pre-requisite to not have any social skills...or simple basic skills for that matter to be hired at Dominos.
It's a shame how employees answer a business phone let alone hire out anything that can drive to try and make simple change difficult!
My last straw was the last incident occuring. I ordered my pizza over the phone with a credit card, they processed it and said i could bring my id to show the drive along with sign my receipt. This idiot wants me to show them my credit card. Now who in their right mind is going to give credit card information out to a driver? My ordered has been billed to my credit card already, why would I need to give him my card info again? Then he calls his manager in the store who says I can't get my food until I give him my credit card! Wtf? Is my food not paid for? Who goes to a store and pays for something and leaves without their food? Then said my money will be credited back to my account in a FEW DAYS! It took seconds to be released to them from my account.
Needless to say I've put in yet another complaint to the Dominos website as well as put a complaint on the BBB which you all should too. It's disgusting how the art of customer service is lost!
About 6 to 8 months ago me and my family ordered some pizza from the ada dominos and the order was wrong and there is a heavy set guy there who calls himself a manager huh some manager anyway my order was messed up and i called him and i was automatically called a liar and cursed over the phone and he told me that he had already called the main dominos office and told them to never take another order from me i can not remember the mans name to save my life as a matter of fact i think he refused to give it to me and i would greatly appreciate it if something is done and i would also appreciate it if i heard back from you through e-mail or something the reason that i am just now getting this complaint to you is because i just now got my computer back out of the shop and got my internet service back on needless to say i havent ordered anymore pizza since then as when i used to get from there every weekend and at least two or three times during the week day and i probaly would not get now as long as he works there because he strikes me as the type of person who would spit on your pizza.
I wish the Corporate Office could call the location in Houston on Beechnut Blvd.
The general manager has the nastiest attitude I have ever experience. Please don't ask him to make your pizza a little crispier, "Oh My God", you will get you feeling hurt.
I am not longer eating Dominos pizza and will tell my friends.
Sub: New York Style Pizza
A copy of email to Dominos Pizza:
Dominos Customer Complaint
I am sending this letter in reference to the POOR CUSTOMER SERVICE I was provided with last night from one of your STORE MANAGERS. Let me start by saying I have been a continued customer of your establishment since I was a kid, when you first set the standard in pizza & delivery. Thru the years I have encounter only one other bad experience with one of your stores in the Ft. Washington, Md. Area back in 2000 and the problem was rectified very quickly. However I am a little reluctant that little to nothing will be done about this particular individual. I am referring to the store manager for the above location, G. Mizar, who at the time had the ability to fix the situation but chose to show just how unprofessional one could be.
My wife and I had been interested in trying the New York Style Pizza and decided to order last night about 7:30 or so, I just happened to have placed the order with Mr. Mizar. Now as advertised you have pepperoni on the pizza on both your T.V. ads and online, so it was assumed that that was the specialty Pizza, I then order a thin crust 2 topping pizza with wings to complete my order. I was given my total and time that the pizza would arrive and everything was fine. The pizza was delivered on time and the driver courteous. However, the pizza that was delivered was wrong, instead of a New York Style pizza; we got a large cheese pizza. I immediately called the store back and got Jennifer Hall on the phone and explained to her that we had ordered the New York Style pizza, and that we got a cheese Pizza, she in the beginning was a bit unprofessional about the incident and explained that there must have been a mix up and that that was that, I asked if I could speak to a manager and she then identified herself as a supervisor and that she could handle this call, after a few words she assured me that she would send the driver back out with the correct pizza and to return the cheese pizza to him when he arrived. I was fine at this point, a little ticked off due to the fact my children where beyond ready to eat. After 10 minutes or so Mr. Mizar called me back and began talking to me as if he where that of an irate customer himself. After calming Mr. Mizar down and him identifying himself as the store manager as well as the individual that placed my order he then began to talk to me as if I was less than him and telling me that when I place the order I didn’t ask for pepperoni on the New York Style pizza, and I explained to him that every time Dominos advertised that pizza there was pepperoni on the pizza, he then explained that I as a customer have a choice of sausage or pepperoni which was new to me. I then asked him why wasn’t I made aware of my option when ordering the pizza and his response word for word was “I do not make it a practice to offer free toppings if the customer doesn’t ask for it”, Now this is what really caused me to write this letter, because not only did he make me feel like all of my years being a customer of your establishment meant nothing, but he totally embarrassed the fact that I deal in customer service everyday and have for the past 20 years or so, and the first rule is that even if the customer is wrong THEY ARE RIGHT. In this case I was not wrong; I just was not offered the options that I was entitled to. Not only did Mr. Mizar continue to talk to me in a very unprofessional way, but he told me that nothing could be done, nor would be done to him if I sent a complaint up the chain of command. As I explained to him and to be honest at this point I became very irate and explained to him that I have been in the customer service field for over two decades and that I was very dissatisfied with his overall performance and that I would stop at nothing less than him being appropriately disciplined or terminated from your organization. Mr. Mizar than laughed and began showing off it seems in front of his fellow employees who where laughing in the back ground at this point, he then identified Jennifer Hall as a manger in training which I find hard to believe. Lastly after I hung up, Mr. Mizar called to let me know that he was sending me a courteous pizza within the next 15 minutes or so. I told Mr. Mizar he could shove that pizza, and I though as to not stoop down to his level, to shove it back in his oven because he would not try to bribe the fact that he knows he was wrong.
I would appreciate it if I can get a return call or response from someone as soon as possible as to what the solution, discipline or resolution for this complaint will be. I not only live here in this area but also work at 7500 Greenway Center Dr which is a very large building that this Dominos location services and I know contains hundreds of Dominos clients. As the old saying goes, if one person is not happy with your service they begin to tell others and it simply multiplies, on and on. I would love to post this on the buildings email so that everyone is made aware that this individual (Mr. Mizar) is definitely less that what Dominos standards should be but would rather wait until I know what will happen to this individual.
Sincerely,
WILL HENRY
I just had an incident where i placed an order online and i ordered $7 worth of stuff like i do sometimes because thats all i wanted and it went through online and then the guy comes to the door acting very surly and says to me if you order $7 worth of stuff again we're not going to deliver your food to you when i gave him a $1.50 deliver fee and a tip too. I mean its not like he didnt get as much tip as if i had ordered $10 worth of food because i gave him the same tip as i would for a $10 order. I was so surprised i just took my food and left without saying a word and i just burst into tears after i was inside. I thought to myself it'll be quite awhile before i order anything from Dominos again. I mean how rude can one be?
The worst experience
This is the worst experience I have Experienced with Domino's I had placed an order wide telephone for delivery and received the order vide Order number:46 dated 7/23/2006 at 15:05 hours. We paid for it and your delivery guy left, On looking inside the order we found that Jalapeno dip was not there as We have a habit of eating chicken wings and Garlic Bread with the dip, since it was not there we called up your store and people were telling me after being online for 15 mins that they will be sending me the Jalapeno dip to which I requested them as the pizza had been lying there for over to 30 mins on the table it had gone cold and I requested them to take the whole stuff back and send me the full order again, and by this time it had been 1 hour waiting for the food which was agonizing to which the store manager finally agreed after much persistence. 5 mins later I get a call from Mr. Asif who identified himself as the store manager and asked me not to return the stuff back and also keep the reorder as I was very hungry We ate the breads and The chicken wings after heating them in the Microwave.20 mins later we recieved the reorder and the delivery guy insisted that I return the whole stuff back this made me go in a very embarrasing situation as I had no Bread and the wings to return. I would like to inform you that I have returned the whole stuff back both the first order and the reorder and also the money as I donot want deal with Domino's any more and will also take case to customer court as I have taken in writing from the delivery guy that I have not taken the money back from domino’s and also returned the stuff back. I was a regular customer of their competitor Pizza Hut but sorry to say it has been a very bad experience with this company and above all these people are not courteous enough. I would like to know your Mumbai details where we can take this case forward. They have kept the money and the food also with them that is the whole bill amount of Rs.375.75/-
Regards,
Diwakar
Main street poghkeepsie location is great always fresh and hot pizza people are great
This weeks Special is, "50% off all Menu Priced Pizza's." So I ordered a 14" pizza heavy on the Pepperoni and the total about $23.00? But at check out, after 50% off=$11.50 I have never known "Dominos" of all places to be so expensive so much so that they charge a "Regular Menu Price of $23.00 for a 14" (Large) Pizza. smh
do not know what corporate office is advertising Perfect Combo $19/99
I placed an order online mobile app I tracked the order for over an hour it sat in what was called a QT check one hour later the pizza arrived and was cold it looked disgusting and i did not want to even eat it. I am a small business owner and I can't understand why customer service and quality has now be come a thing of the pass.
I ordered online an when the driver saw me they drove away with my food that I paid for with money I worked hard for! I live in a neighborhood whereas though we are all homeowners! I paid with a tip included! Fix this now!
Took 2 hours to get delivery. Food was cold. As it was done 30 minutes after the order was placed. It sat in quality for over an hour before leaving the store. Food was incorrect and missing toppings that were paid for. No one will answer the phone to correct the issues! Avoid! Order somewhere else!
time 103am date 10/29/2023 i order a pizza from this location i didn't check it leave out i assume it was correct but was dissatisfied upon arriving home this was supposed to be a large 3 topping pizza 7.99 price we received. a cheese an tomatoes only pizza was very displeased by this order store #2972 please advise. sign piss customer
Oder $139.00 worth of food for a company. Food went to wrong address. Due to time food could not be remade. Oder on line.
Bought 8-24-23 at 6 pm the thin crust pizza is burnt around edges. Paid almost $40 for the order and the edges were unedible.
After the 3rd attempt calling at 6:30 pm 8-20-23. Girl finally answered and took the order but she seemed to be having a hard time putting the order in the computer. Was hoping the order was correct since some of the others haven't been. Where has customer service went?
Overview of Domino's Pizza complaint handling
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Domino's Pizza Contacts
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Domino's Pizza emailscustomercareteam@dominos.com100%Confidence score: 100%Support
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Domino's Pizza address2107 Macarthur Dr, Orange, Indiana, 77630, United States
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dear sir,
i am Anwar, i bought 2 dominos pizzas from dwarka branch. i am very disappoint by the service, they didnt treated me well, and didnt even provided me the handbag, i asked many times to give me some handbag, but instead of helping me, they were making fun of me and my friend, by laughing at my back, and making comments.
and because they didnt provided the handbag to me, while on the way back to home, i was riding bike, i was holding 2 pizzas together, and riding the bike by 1 hand, and holding pizzas by the other hand, 1 of the pizza fell down, so it was a total waste.
this is not the matter of wastage of pizza, but this is the matter of service your company is providing,
this is ridiculous, and and i am very dissapointed with your service. please take some action and provide the facility of handbags in the branch.
### service, i hated it, and you have lost your customer today... take some action if u dont want to lose more of your customers.
now i say, pizza hut is better than dominos in every way.
thanks.
ANWAR
Hi Dominos team,
This is a complain for a non veg extravaganza that i had order on the 3rd of october at 9.29pm and it was taken by Mnaju t from the sector 12 outlet in Dwarka.
I did order for non veg but received a veg pizza and when i complained the person over the phone offered to send me a non veg pizza but at extra cost.
Now i want to know is it my fault that i had ordered for somehting and got something wrong and then u also charge me for sending the right food. Please get your employee maju T ears chekced or ask her to go for a leave for some days as she is not fit for a customer service industry if she cant take an order correctly.
I still have the veg pizza available with me and would like ot know what can i do about it now and what action u guys plan to take against manju t for not listening to a customer carefully and spoiling my dinner to be more precise.
MY ORDER #278.
please take action on this employee of your's Manju t and make sure she does not repeat such mistakes in the near future.
regards
Lopamudra