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Domino'shilliard ohio has bad customer service

I ordered a pizza on December 1st at 7:09 and was quoted delivery time of 78-89 minutes. At 9:09, 120 minutes later the pizza was not here. I called the store. I was on hold for over 20 minutes and once they answered, I was told it has not been made yet and it would be 1-2 more hours. What!!! She acted like that was no big deal. I decided to cancel the order and was told that I would be refunded in 3-5 business days.See the Top 10 Worst Companies in Hilliard, FL I also told her this was awful customer service! I ordered dinner for my family around 7, expecting to have it around 830ish. Instead I'm told my family's dinner won't be here until after 10 or 11. Not acceptable. A phone call to let me know would have been fantastic. Now we're starving and stuck without dinner, scrambling around at 10 pm to feed my family. Very dissatisfied Domino's! Unacceptable customer service!

De
Dec 01, 2018

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