Dolls Kill
Reviews and Complaints

Take your style and uniqueness to the limit with Dolls Kill. This company is by far the most iconic opportunity to show off who you are in a way the breaks the standard. Make sure to check out their entire selection of prospective options. Every person on the planet has something new and exciting for them just waiting to be discovered and loved. I am pleasantly pleased with every beautiful item that found it's way in to our loving home. This new found fashion brings out the magnificent curves and the style as well as colors bring out the hotness of my wife. Her sisters also love showing off their new favorite clothes everywhere they go. Apart from all of the products they have avaible with more to come, I am absolutely proud of how this particular entity treats their patrons with love, appreciation and gratitude. Most online businesses defer your issues and/or questions to some incentive autonomous machine with extremely limited options. This is NOT the case with Dolls Kill. They lovingly take time to review any thoughts or concerns with a live representative that sticks with you until you are satisfied. Dolls Kill is unique in every way. See for your self. If you are just getting started, I highly recommend looking them up on Instagram just to see what potential awaits you or someone you love.

OMG LOVE IT LOVE IT LOVE IT ALL! Best birthday I've ever had because of them!I got a huge order cause of there amazing sale they had going on and every single item out of the 35+ items i got were amazing. Ever piece fit perfect (I'm between an xl-xxl,1x) I'm very curvy, big tatas and a big ol boota so things tend to be to loose on my waist and way to tight on my curves but there clothing fit perfect. I can't say it enough! Everything is made with high end quality material. And there clothing will make any body type look good. Not only are there clothing incredible but there customer service is outstanding and they have been so nice. The packaging is adorable and packaged with lots of care and love. I've never been so impressed by a company. I've been looking at DollsKill online for years and have always been scared to purchase cause so many times I've gotten things online and it doesn't turn out but when I saw the sale I knew I had to take a chance. And I'm so happy I did cause they are truly worth it. ? If you've been on the fence about ordering please go ahead and purchase cause I promise you will not be disappointed. I'm so excited cause actually finding items that showcase my personality and larger than life attitude can be hard and they make it possible for me to show myself through fashion . Thank you DollsKill and *** for the best birthday I've ever had and the best online shopping experience ever. ? I will definitely be shopping here from now on all the time and telling everyone I know to shop at DollsKill as well. Love always

I order $300 worth of items, completed my transaction like I’ve done for 100’s of other online retailers. They took my money and I get the confirmation. I live in Nevada. I later receive a notification that I can pick up my items in Los Angeles. Excuse me?!? Why would I drive to another state. This shouldn’t even be an option, let alone a default. I know I did not select “pick up”. I WOULD NEVER select pickup. I ship online so I don’t have to drive to the store. I feel like it was completely misleading. I sent an email. 5-6 days later I hear back and they tell me they can’t “reroute” my items and they will be returned to sender and I will get a credit. Nooooo, I want my items (which are not available in my size anymore or a refund). I seriously have shipped so many retailers and this is the first one that default ships to a pick up location (in ANOTHER STATE at least 3-4 hours away). Stop, this is just shady practice. I never want to shop here again and 5-6 days for customer service is also a joke.

I am a UK customer who ordered a package worth over £250. I sent the majority of it back and was advised I would not get a refund but store credit. Apparently this was sent to my account but when accessing my account, it says I have 0 store credit,

I have tried to get in touch but have not receieved a response and getting concerned. I needed this order before I go on holiday on saturday and it's looking like it's not going to happen.

I placed an order from dolls kill on may 27th 2022 for a total of 445.30$. I reached out to them and FedEx. It's been over a month and they still cannot do anything about my order. Every other order they have had to do a store credit because of the crappy shipping coming to Canada. It sucks cause not only is there my daughter's platform runners, but I also save to spend money for my birthday. I'm so frustrated. Still no news and it's July 4th now when my package was to arrive by June 17th 2022.

I returned shoes that were a size too big even though they were my size number. I sent them off now I am not getting email responses, no responses from provided text, and my account is showing no info about items and keeps saying site is under construction. These shoes were nearly 100$! Its been about 3 weeks since I sent these shoes back.

I received an email talking about a return for something I never purchased. I have not bought anything from this company for years. I texted the "customer service" number 3 times with no answer. This "customer service" sucks ballz, I added the z there because that's how this stupid [censored] company writes. Also, you promote pedophilia and encourage girls to be [censored]s. You are what's wrong with modern society.

As we are in lockdown, my whole family is home all day and there was an "attempted delivery" but no card was left anywhere on the property. Mailbox was checked last night and this morning. This is what the tracking information stated:

SEP 22
4:16 PM
DELIVERY ATTEMPTED - CARD LEFT Melbourne

I cannot track the item through fedex even though the Dolls Kill tracking number, when clicked, redirects to fedex. I have no way of retrieving the item as I do not have any tracking information or actual proof of attempted delivery.

They ship through fed first Fed Ex I had no idea they stated on their site they are not responsible for lost, delayed or stolen packages fed ex scanned my package as out for delivery one day and it has been update to pending for 5 days Doll skill are the only ones to make the claim as I was told by Fed Ex they refuse to help or respond to emails I am furious! I will never shop there again!

I made an order with doll skill 2 weeks ago for 200 + dollars, my package arrived on Monday and was very disappointed as the clothes fit terribly - too big or too small or short. I submitted a return but found out I had to pay for the big parcel to return to America which is about 20 euros, and then I checked my refund certificate for store credit and it was 40 dollars less than what I should have received - the items seemed to be reduced in price. I am so disappointed with customer service, the replies are not addressing what I am saying and I am scared to buy from them again using my store credit in case something else goes wrong. My order no is [protected].

My order stated no shipping or handling fees. I was surprised to get a letter from FedEx for £22. When I asked Dollskill they said simply that it is a charge that is charged on import and has nothing to do with them. What utter rubbish. They said it is in their faqs. This is unacceptable the lack of transparency surely when purchasing an item does not comply with trading laws? All fees should be brought to the customers attention before they agree to the purchase. Please help

Placed an order for 2 halloween costumes, due to poor sizing, as many customers have complained about in the reviews I had to send them back and processed a new order which an advisor kindly helped me to do so using my store credit, I returned the package which cost me £20 and got an email today to say I had to pay £30 more. I paid extra for delivery within 3-5 days - which was on the 14th, which would make this the 8th working day. I went on to see what was happening with my order and still hasn't been dispatched? Keeping in mind my first order took seven days to get here after being dispatched so after spending over £100 to get a halloween costume it looks like it won't be here on time. Not only that I am getting no response from the customer service team when I have sent multiple ranging from annoyed to furious to see what's happening with my order so I can go on to spend more money else where for a costume for my birthday/ halloween party due to poor service and terrible sizing. I have spent the full morning upset as i'm down so much money with no costume and no one replying to me.

So I placed an order with Dollskill 138 gbp, was delivered by ups pending a 122 GBP customs charge which I paid. Placed another order with Dollskill for 240gbp, when ups tried to deliver they wanted a 187 pounds customs duty charge. I asked to see the invoice and realised that the customs ups fee was so high as Dollskill had made a mistake on the invoice and calculated at more than double actual order value. 612 dollars! I asked the ups driver to redeliver the parcel when I could contact Dollskill to rectify the problem.
Been trying 3 weeks still no rectification. Order was placed a month ago.
After realising the invoice attached to my 240 order was incorrect at 600 thus incurring a huge fee, I decided to check the previous ups invoice.. the one with a 122 ups charge I'd already paid. To my shock the previous order I had placed with a value of 138 had an invoice attached for 388! Another mistake! That's why it incurred the 122 ups charge! Again I've been trying for weeks to get a partial refund on ups charge as if invoice was correct? Charge wouldn't have been so high. Customs charges are determined by order value and both invoices attached to my orders were more than double actual order value 😭 Please note... Ups have not redelivered my order, nor can I seem to get anywhere with Dollskill customer service.
I have the initial reply asking for information but even when I provide all information and evidence requested there is no further reply.
I think I now have around 60/70 saved emails trying to get this sorted to no avail.
Therefore I'm owed around 325 pounds which I can't seem to get back via refund or store credit 🥺🥺 x
The 240 pounds for second order never redelivered and the excess 75ish pounds customs charge I overpaid on initial order.
I'm 18 and the money I spent was a gift from my grandmother as I'd not been feeling well. Trying to cheer me up 🥺x
It's added extra stress really making me feel unwell. Therefore Dollskill have taken my money yet I don't have my order nor do I have a partial refund on overpaid ups charge due to Dollskill mistakes attaching invoices to both orders that were over DOUBLE the actual order value.
I have order numbers and ups invoices as proof and evidence which I have sent to customer service. So even though I can prove it was a mistake with Dollskill invoices I've received nothing.
I can see from reviews this sort of thing is happening Allot with the overcharging in one way or another with lots of other Dollskill customers so is therefore not an isolated incidence.
I honestly feel robbed. In the middle of a covid pandemic, they've taken my money not rectified the problem or reimbursed in anyway, im self employed and am unable to work due to covid restrictions. I really can't afford this. The amount I'm owed is not far off a months rent payment for me 😭😭 xx
I feel robbed, exposed, and really taken for a fool 🥺🥺🥺🥺...
Devastated is not the word 😭
I will continue to message taking my email count to over its current 70...
So dissapointed...
I have attached evidence.. order number's and actual value as well as ups invoices stating that orders are double actual value.
I have also added ups tracking information which states I've refused delivery several times which is a lie. They couldn't even be bothered to make that look believable and according to tracking I refused delivery twice in one day. I'm currently in isolation and am at home all day every day...
Can someone please help me 🥺🥺🥺🙏🙏🙏🙏
I have written this in the hope that management will see and resolve this issue🙏🥺🙏

I've never experienced buying clothing where the return policy is only store credit. Because this is such a unusual practice, they should have a big note when doing online orders. During checkout before you confirm the order. This is the decent thing to do. I bought 2 dresses because I was looking for something really specific and we can't really go shopping during Covid and when I returned both (weird fit and designs) I learn now I can't get my money back but I'm obliged to use store credit?! Who does this? This is basically forcing people to spend money when maybe you won't like anything else from the store. I have never had such a horrible experience and I now lost $118. Their clothing are pretty weird and I won't buy anything else from there EVER.

I have six pairs of shoes that I sent back because they did not fit and 1 pair was sewn irregular. I ordered a pair of shoes they sent me a suitcase instead. This has been going on 2 months. I continuously send them information. They continuously ignore in. I have an ultimatum. If this is not resolved by MAY 1 2020 I will file a legal case because they choose not to help and act traumatized when asked for a refund.

Ordered from this shop and when my packaged showed up (10 days after ordering!) it had a wrong item and an item that was in poor condition. Patronizing baby speak reaply from their email / nobody picks up the phone. Eventually I ran out of patience and had to file a claim with paypal. They are trying to convince me that to refund on paypal I need to mail the clothing items back and close the dispute.. Huge red flag. Once that dispute is closed, they no longer are obligated to refund me. The company is actively trying to scam people and is a pain to deal with. It's sad the store doesn't realize plenty of other locations sell the same merchandise and that even very very small shops benefit from having great customer service. I would suggest people avoid ordering from their online store.

I ordered a few items for valentines day for my daughter. The system showed that it shipped on 2/7, and I paid priority to have it arrive within 2-3 days. The tracking shows that it never shipped and only a label was created. Customer service was not helpful. I asked for a replacement to be sent via overnight paid by them, it was refused. I was told over the phone that they could give me an immediate refund and reship at my cost, and this afternoon, i'm now told I have to wait until the 18th. On hold for 30 minutes. Emails and chats not answered. I could not even talk to a supervisor or manager, they only send you an email. A lot of lost time and patience. Absolutely ridiculous.

All of the costumer service lines listed are rigged to go straight to a voicemail saying you're busy and then hangs up. At all times that i've tried calling and on both numbers provided. The text message number also does not reply. I just sent an email and i'm hoping for the 200$ I just spent on your website i'll get some kind of feedback on my order.

Had a problem with a jumper I ordered, it was falling apart and badly made; unfinished hems, loose threads, holes and pieces falling off every time I moved it!

I contacted customer service and heard nothing. Luckily I paid through paypal so opened a case to which they responded, asking my me to send pictures of the garment to their email, which I did. They then sent a blasé email telling me they could only help if I closed the paypal case, which would leave me with no comeback if they decided to ignore my emails!

I paid $39 for the jumper and have since discovered I can buy the same one from a chinese company for $5! I'm all for businesses making a profit from wholesale items, but this is a blatant rip off!

By far the worst customer service I have ever received.
Firstly, I purchased my order and got the confirmation page which was all fine. The next day I checked my bank account and see that dolls kill had charged me $200 more than the price confirmed that I payed, and then I checked my emails to see 5 additional items in my bag which I did not purchase, as they were not in my bag or on the confirmation page.
Secondly, the parcel is over a month late, when the delivery time is 5-10 business days. It has now been well over double that. The tracking has not moved since a few days after dispatched and I have contacted both dolls kill and dhl multiple times to see where my order is and have not been contacted back. So basically I am down and out $300 with no items to show and no one to respond to me. This is awful considering that dolls kill markets their items at young girls, most of whom I assume are like me, that don't have infinite amounts of money to throw around. I feel absolutely robbed and will never buy from them again. Dolls kill by far the worst experience I have had with online shopping.
I am entitled to both my money back and the items I purchased and am failing to retrieve either. Do yourself a favour and save yourself stress by shopping elsewhere. You can buy most of the brands from other retailers.

Absolutely worthless and useless. Hopeless and terrible.
All of the items I ordered from them were cheap looking, some of them were worth their price, but some were terribly overpriced for no reason.
Good luck in contacting them. I had no luck at all. I tried 4 or 5 times and no one picked up the phone. I don't know what's going on.
But I will surely never buy anything from them.