Dolls Kill

Ordered shoes and socks online the morning of Nov. 27th, and paid $77.00 with "guarantee" that delivery would be made within 10 days.
I made it clear that item was special gift for my granddaughter.

This is day 9 and Customer service says, "I see that we packed that order up and shipped it out but it's pending pickup and processing by the carrier." They will not cancel order so I can pay for overnight shipping. They said, "I'm sorry, we can't change the shipping method on orders already placed. I apologize about this delay. If you don't see the tracking update by 12/11, hit me back up."

I see that this company has many complaints with the Better Business Bureau. No one answers their phone, and they send an automatic text message reply. Their website is worthless.

Buyer beware