Dollar Tree
reviews and complaints

Yesterday I went to Dollar Tree in Madison, Al on Madison Blvd. I went to purchase some items because the cashier told me that the items that I was looking for were going to be stocked by then only to get there and they still had nothing. I had to drive 14 minutes to get to the other Dollar Tree in Madison, Al on Highway 72. It was 9:52 when I made it to the parking lot. I got out the car at 9:55 and the door was locked. I knocked on the door until this short African American lady in her 20's at least 190-200lbs medium length dark hair came from the back office. I asked her when she came out what time do the close you said 10. I said why are y'all close then and looked at my phone which said 9:57 then. She looked around like the ###! Then replied "but it's still 10 though while she shrugged her shoulders and then walked away from the door and went back to what she was doing. It said that y'all employees treat us customers like ### and like their nonchalant to everything. I went back to that same exact store hoping to see her and I ran into someone who looked just liked her. I asked the cashier did she closed last night and she said no ma'am but her facial expression told me otherwise because the look she gave me when I walked in the store. I aske the caucasian lady that was beside her what time do they close and she said 10 and I asked do they close early and she hesitated and said some times we close 2 mins until then I explained what happened. I'm just sick of spending my hard earned money at a store when these nonchalant ### cashiers with these attitudes act that give zero ###s about us customers. Y'all need to handle this and find out who close that store 05/17/2017 Dollar Tree at Madison, Al Highway 72 store D and fire their ###. If they did it to me I'm pretty sure they did it to someone else but I'm just the only one that went through with the complaint.

I live in Marshall Mo my name is Melissa. I was taking my niece n nephew to our dollar tree here around 915 it opens at 9. However we didn't get to go in cause an employee was standing outside waiting on her boss to show up. We sat there about 10 mins n left to get some groceries. Came back around 10 and still was not open. I had 2 very upset little ones. I don't know if it ever opened up on Wednesday May 17 2017 cause I them had to head to work. But not good business.. Melissa

I was hired as part time, I put my availableity in and she did not acknowledge my application at all. She gave me hours and removed them without telling me. She works off clock, before the store opens. When she knows corporate is coming that day, otherwise she does not do her job. She doesn't train the employees. She's very rude. She treats her employees like garbage, and it's not fair! I work my butt off and get treated like crap. I put in my two weeks on April 30th because I could not handle her anymore. I feel that she should no longer work there or get demoted. Our store looks empty and this is why. For being in the position she is in, she is very rude to our customers. We get complaints all the time. I know this could be a better store if upper management would take the time to address these issues.

Sincerely,
Jessica Doll

Hello,

I recently visited the above referenced store. I am hoping this email reaches the right parties due to the severity of this complaint.

My mother and I visited this store on Mother's day (5/14/2017) and we were met with a horrible surprise. Not only were the staff extremely rude to us, the store was severely un-kept. Upon entry to this business, we noticed the shelves were not stocked and merchandise was spread all over the floor. The floor itself was extremely dirty as well.

This was our 2nd visit to this store and we were surprised to see it was worse than before. My mother and I ended up leaving due to the shelves not being stocked and not being able to find the products we were looking for.

I lived in Atlanta, GA and was visiting Alabama at the time. I shop at Dollar Tree on a consistent basis in Atlanta and this came as a complete shock to me that this location was completely filthy and UN-kept. This is not the Dollar Tree store that I usually patron.

I have attached a few pictures to show what we witnessed at this store. I pray that someone takes the time to look into my complaint and rectify the situation at this location. I honestly believe if this continues, this Dollar Tree location will not last very long.

Thank you

I went to store # 3211 in Austin Tx today 5/14/17. It was a disaster and disgusting. Looks like the floors have not been vacuumed in months, just pile or trasg and dirt on top of the floor. The aisles and products were thrown around the store. Nothing was put up, it looled completely trashed. Went to the toy aisle, the balls looked used. Like someone took them home then brought them back. They had holes, pen marks, and most popped and deflated. There was no order to the store. It was complete chaos and disgusting. Filth and dirt everywhere on the items, shelfs and floors. I got to otger Dollar trees all the time and have never seen a store such a mess and disappointed. I couldn't wait to get out of there. Bought what i needed for my sons project and left.

Having just left your store located in el cajon ca on 2nd street, I more than like not be returning because of the cashier didn't get name but she's very short dark medium black hair appears to be around 40+.Was waiting on line at the one register when announced I'll help next person in line at register 3 me being next i stepped over there then a young black maLe stepped In front of me and stated he was next she then said oh I was helping her to which his mom came pushing her way up front and I was told she's first hmm swear she said next person which the cashier replied oh I was helping her I'm just amazed at the disrespect shown .as I was leaving after waiting patiently your cashier said oh I guess some people are in, a rush I asked who she was referring to and she stated if the shoe fits wear it. I have been shopping here for several yrs but will not be back anytime soon

I visit the Dollar Tree store in Duncanville, Texas quite often. Today(5/13/17) @ 6:47pm the store was busy . A lady named Keegan whose name badge said management refused to open another register while there was literally 22 people in line. I walked out without purchasing my items. She was so very unprofessional. I will NOT be returning to any your stores. I will spend the extra money to be treated courteously. I am employed by a local newspaper and will be making my experience today public knowledge.

Hi, I visit your dollar tree regularly and most of your staff is very rude and unprofessional. I was in line to pay when one lady walked in for balloons. This incident took place on Friday may 12, 2017 at approximately 8:15pm. The cashier instead of professionally letting the lady know that she needs to pick out the balloons of her choice and get in line to pay she started yelling that she is having a bad day and if anyone bothers her will get slapped by her. Although there were 5 staff members present nobody said anything and only one cashier was working. This store is always busy but there is always only one cashier working. This place is unorganized and unsupervised. Customers are treated with disrespect and soon this location will loose business.

Hello,
My name is Sarah and I visited the Dollar Tree store in Bryan on Wildflower Dr. on 5/12/2017. I bought items for the agency that I work for, and lost the receipt (Without a receipt, I cannot be refunded for the purchase). I was able to contact the store, and within minutes, Mardry (the store manager) was able to contact me and provide a replacement receipt. She was so helpful, kind, and responsive to what I needed. I would like her boss to know that she is an exceptional employee, and I appreciate her service.

Today I went to dollar store in Battleground Washington to purchase 2 balloons. After paying I stood at the balloon area for 8 mins. The cashier that rang me up paged one time "associate to balloon counter." Then a few minutes later, she apologized and paged again. A few more minutes went by and this gal came storming up saying she do it this time but she's doing inventory. I told her the balloon numbers, she filled them without EVER saying one word to me. No apology, not a damn word. Even when she handed me the balloons not a "have a good day." Nothing, I go to that store because it's close, I spend a lot of money there each week. This is the first time I've seen this gal, and the last. I thought customer service is very important. Guess not! Her name is Star, I know nothing will happen. I will no longer be shopping at ANY of your dollar store locations any longer.

Good evening me & my family are consistent customers at the 1720 location store 06153 it seem like every time we are there this manager named renee is never being professional... When a cashier ask for help/assitance she takes her time to help them... She never responds back on time to them she always have a nasty attitude towards the customers & her associates... One time she held the lines up for about 10 minutes to get change for the cashier.. She never has anything positive to say when she is asked about an certain item... Just the other day one of the young ladies asked her to come assist her with a very long line she took her time to come help the young lady had to page her 3 times to come to an regsiter its just crazy very unprofessional infront of the customers... There was one day I wanted to purchase an item I told her the line was very long can she open an register she told me its not her problem and continued to walk away... This young lady never seem to be in a up right mood to deal with customers.. She always just standing around with an attitude towards not only the workers but the cashiers as well.. There was an incident with her and another customer in front of me and she totally disrepected the young man tossed his items gave him attitude all because he asked her to open an register because he had to get back to work she's completely out of control and terrible she making this store and the company look very bad as well

On, 05/10/2017, at the dollar tree located at 2294 Nostrand Ave Brooklyn, NY 11210 was robbed. Two men with guns were in the store! All the customers and employees were running around scared! Even though I spoke to the store manager Christina about hiring a security guard. However, they never got one. There is only ONE male associate that works in this store. I feel so bad for him! The best two employees that work there are James and Lessey. Both are and so sweet!

The date is 5/9/17. The client's name is Cindy. Today, i bought 5 dollars worth of items from dollar tree. One item was no good, and i asked her can i exchange it for another item before i even left the store. But she refused. She was being very, very rude to me. And talked very disrespectfully to me. I had no problem with any other client before. The address of this dollar tree is 1305 Antioch Pike Nashville, Tennessee, 37211 . Their store number is #5322. And the phone number is [protected].

I was shopping today in the live oak florida dollar tree. A lady was shopping when management went up to her and very rudely demanded that she left. The manager then went into cussing her and followed her to the door continuing to do the same thing and then had the nerve to tell her if she needed anything to come back after 5. Very unprofessional in my opinion and I will not be back. This is a small town and word will get around how rude and arrogant that manager is!

I was in your store located at 2542 W Manchester Bl Inglewood CA 90305 5/8/17 at 12:09pm, for the 3rd time and like the other times, there was only 1 basket and it was being used, I needed a cart because I had my grand baby with me and need more than 1 item. I tried to speak to the Manager Steven who was extremely rude and keep talking over me and trying to make a scene. The store was dirty and messy. He should be fired! I had a baby in my arms and he tried to squeeze by me and my grandbaby with his disgusting body! I have pictures of him and the very messy and disorganized store. This store needs to be rid of Steven, clean the store and add carts with locks like the other Dollar Trees. I will post this on social media as well. This is unacceptable.

I have shopped at this store for years and won't go back to this store. What a mess and so dirty it is. It is to my understanding there is a new Manager in this store for a few months now. The store was in great shape before this new manager started. They don't sweep and the product is all over the place, not neat at all. Looks like a tornado hit the store. Bathrooms are so dirty as well. Well I made my last purchase in this store and while I was at the register I heard the cashiers complaining that the Manager does not put her hours in the store and she sits in her car for hours at a time on the clock leaving them alone. No wonder the store looks the way it does. Hey Dollar Tree get a Manager that cares about your reputation, their customers and their employees. I work in retail and its clear the Manager is not there by the way the store looks. Horrible! Get it together in that store or you will lose customers.

I purchased a pink basic solutions hair brush from the Mount Airy Store, I went home to straighten my hair and get ready for work, after I was finished I had pink dye in my hair, I go to wash my hair and it doesn't come out... so I schedule an appointment with my hair stylist and she tries everything she can to get it out to avoid dying my hair or taking my natural color out, nothing worked. She ended up dying my hair to avoid taking my natural hair color out, but she also said she couldn't promise me that would take it out... therefore I spent $95.00 to get my hair fixed. I would like for someone to contact me about the problem. My name is Amanda Crissman and my number is [protected]

We go to the dollar tree on Figarden Dr several times a week. The manager Rosemary has accused my son of stealing on multiple occasions. He never steals. You can even call and verify with her. He takes an empty backpack because he doesn't want to pay for bags. This is super unprofessional. I'm demanding an apology from corporate headquarters. I'll also be reporting it to any local news station. She is either super racist or just doesn't like my son. This is not OK. She asked him "do you have anything in your back" as he was about to exit the store. I asked to make a complaint and they told me I could not speak to the district manager. They refused. What kind of company allows this?!

I went into the Ayers location in Corpus Christi Texas to get a few items found what I needed very quickly when I get to the register there's a long line the cashier is ringing customers with one hand because she's busy on her cell phone she continues to ring customers while talking on her cell phone which seemed like for I don't know maybe 10 minutes I don't know how long after I left she was on the phone I could tell she realized I wasn't happy so she made it a point to say out loud that she was on her lunch so either way she's working on the clock talking on the phone or working off the clock it's still a bad situation that needs to be fixed

I came in this morning I saw the assistant manager and a cashier cleaning windows and window ledges of the entrance of the store. It felt so good to walk in to the fresh smell of a Pine-Sol clean store. I love coming to this dollar tree the associates and some of the managers are so friendly. This happened around 10am. I came back with my husband to get a few more items and there was another manager on duty his name is Sam. I walked up to his line and he snapped at me telling me that his register was closed. There was only two other registers open and their lines was extremely long. The assistant manager Sam walked outside and got on his phone gathering one shopping cart at a time while the line continuously getting longer. Another customer went outside to ask the manager if he could get on to help the lines he responded by telling the customer "no". What a difference of treatment that I received earlier this morning. I was very unhappy with the service I received this evening. The atmosphere was totally different at 3:30pm. I don't know the assistant or the cashier names that worked this morning but they greeted me and other customers with a Good Morning and a smile. The assistant and cashier came in when she was called and also jumped on the registers when needed. When they got their lines down they went back and continued to clean. Much praise for the morning crew at dollar tree 1329 augusta west parkway, augusta ga. They need recognition for their friendly customer service and keeping their store so clean on 5/6/2017.